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“Fabulous customer service. Would definitely stay again.”

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SpringHill Suites Chesapeake Greenbrier
Ranked #4 of 42 Hotels in Chesapeake
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Fabulous customer service. Would definitely stay again.”
Reviewed 26 April 2011

This was my first experience with a Springhill Suites property, though I am a long time Marriott card holder and stay close to a hundred nights a year in hotels. I'm happy to recommend the hotel and would definitely try another Springhill Suites after such a positive experience with this one.

The hotel was very modern and comfortable with spacious suites. The color scheme was very beachy, which made the suite bright and calming. I really liked the configuration that had a partial wall separating the office/living room area from the bedroom. The rooms also had the sink outside of the bathroom, which is very convenient when traveling with more than 1 person in a room. The entire property, including our suite, was clean and practically sparkling, which is very important to me. Even the breakfast area is continually kept up during the morning rush.

Internet service was speedy, which I appreciated, since I spent mornings working from the hotel. The hotel is located in an area with many restaurant choices, so it's the ideal place to stay for either business or pleasure.

The thing that really set the hotel apart for me though was excellent and very friendly customer service. We were always greeted with a smile, and the hotel was very accomodating, allowing one member of my party to check into their room before I arrived and allowing me a late check out, which enabled me to complete my work for the day. The only issue we had was a room missing some lights, and we were promptly moved to a room without any issues.

This hotel is a great example for a brand, and I will try other Springhill Suites in the future and hope to have as good an experience.

  • Stayed April 2011, travelled with friends
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Helpful?
Thank KIH29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penny_Hunt, General Manager at SpringHill Suites Chesapeake Greenbrier, responded to this review, 29 April 2011
Hello valued guest,

It is not often that individuals take time out to write such a wonderful compliment as you did for us. On behalf of our entire team and the management staff we would like to send a huge thank you for such kind words. We strive very hard to give every guest that comes through our door an exceptional experience, from start to finish. We are thrilled that you found our accommodations clean, modern, convenient and above all friendly and welcoming. Thank you again. We are glad to have you on as one of our new Springhill Customers!
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282 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
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English first
Orlando, Florida
1 review
Reviewed 26 April 2011

Came into town to visit (family reunion) Excellent stay. I was able to meet hotel manager - great hospitality. The amenities were excellent; like the free breakfast bar and usage of computers for planning trips. It was very close to stores, restaurants and a theatre. Furthermore it was near the highway and easy access to beach. I really never had to leave. I loved the private pool and weight room. Unbelievable staff; they were very courteous and took care of all of our needs in a very timely manner. I would absolutely recommend this location to anyone who needed a place to stay in Chesapeake.

  • Stayed April 2011, travelled with family
    • Value
    • Location
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Helpful?
Thank Mrsid_47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penny_Hunt, General Manager at SpringHill Suites Chesapeake Greenbrier, responded to this review, 29 April 2011
To our valued guest,

Thank you for the wonderful comments about our hotel. We are glad to hear that our accommodations along with our surrounding area was convenient and enjoyable to you and your family. We strive to have the right information avaialble so we can help assist our guest with ALL their needs. Thank you again for staying with us. We look forward to having you back again.
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Chesapeake, Virginia
1 review
Reviewed 20 April 2011

I'm a Marriott Rewards Gold member and have stayed in a Marriott hotel over 50 nights this year. I have been more than pleased with every Marriott with the exception of this one. I have made a list of resons why:
Old blood stain on comforter that was not changed for several days. Elevator's are very slow, No vending machines on the floors, pool set at hot tub temps., no room service one day, trash not taken out the next day, hard chunks of something in coffee mug the whole 22 day stay, clothes dryer didn't dry clothes, when maids cleaned they turned up the radio and you could hear it down the hall way, colleague and I both had to reactivate room keys at one point.
Granted these are small things but they add up to a unpleasant stay!

  • Stayed April 2011, travelled on business
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Helpful?
Thank RW31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penny_Hunt, General Manager at SpringHill Suites Chesapeake Greenbrier, responded to this review, 22 April 2011
Dear Guest,

Thank you for your recent comments. It is always our goal to ensure all our guest have a positive experience. Please know that had we been informed of the items that were mentioned in your comments we would have made every effort to correct them. The Springhill Suites Greenbrier is committed and dedicated to our customers, if something is not right we want to fix it. If you are ever in the area again, we hope that you will give us another opportunity to give you the type of service we know we can provide.

Thank you again.
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Apex, North Carolina
2 reviews
Reviewed 4 April 2011

I booked a trip for my daughter's color guard team at the Springhill Suites at Greenbrier in Chesapeake, VA. Our group needed approx 20 rooms for parents and high school students. The accommodations were perfect for us! The location was very close to entertainment and dining during our "down time". The breakfast area was well run and clean, and the staff was very cordial and accommodating. Many parents have commented on the excellent accommodations and put in their vote to return again if we are in Chesapeake again! Thanks to the staff for their attentiveness! I would highly recommend this hotel.

  • Stayed April 2011, travelled on business
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Helpful?
Thank joyWilkes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penny_Hunt, General Manager at SpringHill Suites Chesapeake Greenbrier, responded to this review, 7 April 2011
Mrs. Wilkes,

Once again we would like to extend an sincere thank you for your wonderful comments. Yes is was truly a fun filled action packed weekend, filled with energy and excitment. We are pleased that you and your teams found our accomodations to be 'the right fit" for your competition. We take pride in our Marriott product and all the great services and amenities we have to offer. Whether it be for more sporting events or just a family getaway, we hope to see you back soon. Our team would love to have you back!
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New York City, New York
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 March 2011

Great front desk and housekeeping staff. Clean and comfortable rooms ( including exercise room ). Welcoming environment for business or pleasure

  • Stayed March 2011, travelled on business
    • Value
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Helpful?
Thank Profwork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penny_Hunt, General Manager at SpringHill Suites Chesapeake Greenbrier, responded to this review, 7 April 2011
To Our Valued Guest,

We at the Springhill Suites Greenbrier appreciate your comments. Our mission is to provide consistent service, a clean and functional product with associates that are friendly and eager to please. We look forward to having you back if you are ever in our area again. Thank you again.
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Omaha, Nebraska
1 review
Reviewed 24 March 2011

The Springhill in Chesapeake is a great property. The staff is friendly and helpful, the rooms are clean and roomy, good wi-fi and the flat screen TV's are a nice touch. I've been in Norfolk on a project for 5 months and would recommend the Springhill to anyone.

  • Stayed March 2011, travelled on business
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Helpful?
Thank RD_Bennett1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penny_Hunt, General Manager at SpringHill Suites Chesapeake Greenbrier, responded to this review, 7 April 2011
Mr. Bennett,

On behalf of the entire staff from the Springhill Suites, thank you for your comments. You have been a long term guest with us and we truly value your comments. It is our goal to provide superior service to all our customers and feed back such as yours is very valuable. Thank you again for being a truly loyal and high valued guest!
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Harrisonburg, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 March 2011

My 13 yr old son and I stayed at this hotel as part of a soccer team for a Virginia beach tournament. Breakfast normally starts at 7 am, but because we had to be at the field at 7am we asked if it was possible to have breakfast ready earlier. The hotel was happy to oblige and enlisted the help of able employees Marlon and Courtney to do the extra work. Our team was well nourished and ready for their first game on time. Thanks to all the staff at the hotel who made this happen. I know how hard it is to deal with 17 soccer player, their siblings and their parents. You pulled it off beautifully!

  • Stayed March 2011
    • Value
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Helpful?
Thank Allyson_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penny_Hunt, General Manager at SpringHill Suites Chesapeake Greenbrier, responded to this review, 3 April 2011
Allyson,
Thank you for the kind words regarding your stay at the Springhill Suites Chesapeake, Greenbrier Virginia. Our hotel was very excited about having your teams stay with us, you represented the first big kick off of sporting events for us this year. We are all glad to hear that our planning and extra efforts were appreciated. We look forward to having all of you back again. Thank you again.
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Additional Information about SpringHill Suites Chesapeake Greenbrier

Property: SpringHill Suites Chesapeake Greenbrier
Address: 1446 Crossways Blvd, Chesapeake, VA 23320-2839
Region: United States > Virginia > Chesapeake
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Chesapeake
#4 Best Value Hotel in Chesapeake
#9 Business Hotel in Chesapeake
Price Range (Based on Average Rates): ££
Hotel Class:3 star — SpringHill Suites Chesapeake Greenbrier 3*
Number of rooms: 132
Official Description (provided by the hotel):
Springhill Suites Chesapeake Greenbrier is your all suite hotel eqipped with kitchenettes and complimentary wireless internet. Need a ride to the airport? We offer shuttle service to and from the airport. We are your hotel with friendly service for your business needs, social functions and family vacations in Hampton Roads. ... more   less 
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Also Known As:
Springhill Suites Chesapeake Greenbrier Hotel Chesapeake

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