Guest Services - Jamie was excellent. Some of the staff were friendly and some were not. The hotel was clean but could be better. Breakfast was OK but not a lot of choices. Need 2 staff on weekends for the breakfast area, one person is not enough to keep up with refilling and cleaning the area. I had to clean some tables myself because the person in charge can't keep it up with trying to refill all the food. We were also not informed that breakfast hours on weekends is different from weekdays. It closes about an hour early on weekdays. Rooms are a good size, we had 2 double beds and a sofa bed. Beds are comfy and clean. The sofa bed was old and stained. The extra sheets was also dirty and stained. I called guest services that night and I was told that someone will come and bring a new one,after 30 minutes I called again and I guess they forgot so I just cancelled it. I just told them to bring it the next day, but no one ever did. Pool area is nice but they removed the hot tub and turn it into a BBQ area. Fitness Center is really small, only had dumbbells and 2 machine and 1 was broken. Parking was horrible the first night, we came back late and parking was full. The worst about it was, there were about 4 or 5 big trucks parked in the parking area and occupied at least 5 to 6 spaces each. (not sure what the parking regulations is) I went to ask guest services if there is any other parking area and I was pointed across the street where all the others truck parked. Location of the hotel is nice, close to shopping centers and not too far from the VA Beach boardwalk. Overall it wasn't that bad, but it could have been better.
I would recommend this hotel but I guess you can find a better service and value around the area.
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- Also Known As:
- Comfort Hotel Chesapeake
- Comfort Suites Chesapeake
- Chesapeake Comfort Suites