From check in, to check out overall a bad experience. Upon check in I was greeted by two, unfriendly people who were dillegently working on the computers at the front desk. Instead of "Hello" I was greeted with "Hold On." Then I was asked to move to the other side of the desk to check in, instead of where I was standing with my bags.
The room was clean and nice (as usual for an alfot property)...I do love the Bliss products! I left my room the next morning around 10:30am, and took my "do not disturb sign" off. Upong returning at 4:00pm my room was not clean. When leaving for dinner at 5:00 I stopped by the front desk and asked if I could have my room servicied and then gentelman told me that the cleaning person left at 4:30!!!! In what hotel does that happen??? So my room wasn't serviced, and instead of being offered fresh towels, I had to ask!
At check out I went to make a cup of coffee/espresso as I love to do, but alas the machine was broken. While I don't mind this so much, as I do understand machines break.
What's really poor here is the level of customer service provided. I'll choose to go elsewhere on business when in Norfolk.More
- Free Wifi
- Free Parking