Me & two friends traveled 4 hours from home to Chesapeake for a one day trip and planned to stay at Sleep Inn under our employee rate. We knew we would be arriving earlier than check-in time but we took our chances on seeing if a room would be available. When we arrived to the hotel around 10am the manager at the front desk, Jennifer, was so busy trying to check a guest out & send him on his way that she totally disregarded his compliment simply telling her how nice his stay was and that he enjoyed everything. When she finally got to us, with an attitude, told us there were no rooms ready & no guarantee until after 4pm. We said that's fine we would go eat breakfast & try again in a couple hours. When we came back 2 or 3 hours later before even opening our mouths she said "I told you we wouldn't have any rooms ready until after 4pm". We asked has housekeeping cleaned any rooms yet, and while rolling her neck, she said "Yes but the room you're assigned to is not ready come back after 4" and started walking towards the back office. Me & my friends looked at each other in disbelief of the inconsideration and lack of respect that she had for us as guests. And I said to them "Did she really have to say it with an attitude?" She walked back & said while waving her finger at us "I don't have an attitude, and just for that I'm canceling your room! Leave and don't come back!" We told her that's bad customer service because we hadn't caused any problems & that she was the one that had attitude. She continued to yell out that she has every right to cancel our room. We said whatever & left.....without a room, 4 hours from home, and no friends or family in town.
Me and the both of my friends work at a hotel together & NEVER have responded to a guest in this manner as our manager would have our butts! There have been many cases where people came to check in early and all we did was ask housekeeping if they could clean a specific room and whether it took them 20min or an hour they still got right on it. For Jennifer to respond the way that she did without even trying to get a room ready for us or even acted like she tried was very unprofessional. For her to yell at us while pointing her finger and twisting her neck was very degrading. Never ever should a "manager" yell at a guest for something so simple as trying to check in early. Deep down I honestly believe had we not have been 3 young females that she would not have acted the way she did. I feel as if she took advantage of our age as tho we're on the bottom of the totem pole, or that our presence didn't matter.
When we got back home, my friend called corporate to try and get a handle on why things happened the way they did, but he seemed to have taken Jennifer's side & blamed it on us. He told my friend that as employees at a hotel all 3 of us should have known to behave better & more professional. I was sooo shocked! First of all, he is not our boss to speak that way about us and we were not the ones working so our professionalism should not have taken part in this equation. Seeing as we didn't get to check in, and were not charged, this was not about the money or getting a free night. This is about letting someone know how disrespected we as guests were by the staff and want just a simple apology and recognition that there should be consequences for Jennifer's actions.
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- Also Known As:
- Sleep Inn Chesapeake
- Chesapeake Sleep Inn