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Reviews (125)
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All reviewsolder hotelroom was cleanwould stay here againpleasant stayking suitebusiness tripexcellent customer serviceconvenient locationvirginiainterstate
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83 - 88 of 125 reviews
Reviewed 8 July 2013

I was in town on business, and I stayed at this property because it was a better value compared to many others in the region. My stay was okay, but not with out flaws. Upon checking in, I found the staff friendly and accomadating. I found my room okay, but it had an overall stale/ musky smell/ odor. Even with the AC running, the odor persisted (thought it might be humidity). In addition, the HVAC unit, even with a fan on mode was noisy(excessive rattle) when the AC compressor cut on and off. The room fixtures were dated, bed/ pillows were okay. As for the internet service, it worked, but was slower than many other properties (seemed dated). Breakfast was the usual HIE grub. There are no resturants closer than a mile +/-. This will not be my first choice when I return to the area, but its okay if you are not too picky.

  • Stayed: July 2013, travelled on business
    • Value
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1  Thank Paintman0954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Chesapeake, responded to this reviewResponded 25 July 2013

Dear Paintman0954,

Thank you so much for your candid review of our hotel. I am pleased you found our staff friendly and accommodating.Let me take the opportunity to apologize for the unusual condition of the room you received. Please be assured that all comments are acted upon and used to improve the products and service we provide to our guests.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Connie D
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2013

Clean hotel, clean rooms! Nothing wrong with this location! There were fresh apples in the lobby in the day and at night the clerk baked cookies! Haven't had breakfast yet but I expect that to be quality!

  • Stayed: July 2013, travelled with family
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1  Thank RoxDaug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2013

I stayed here for four nights with my family while work was being done on our house. The sales mgr put together a package for us for a 2 room suite. The entire staff was very friendly and accomodating. My 6yr old son felt like he was on vacation-hot breakfast every morning, fresh cookies at the reception counter when we came in every afternoon, and swimming in the pool in the evening. The experience was great. I stay at many HEI hotels, but none better than this one. Thanks to the staff and management!

  • Stayed: April 2013, travelled with family
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2  Thank SGlover3309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2013

Just recently stayed at the Holiday Inn Express in Chesapeake Va... and it was not the experience we're used to at one of these facilities. Clearly asked for a non smoking room, and even though we booked it a few days in advance, we were told it wasn't available on check-in. The room was paid for days in advance, and the only way to get a non-smoking room was to upgrade to a better room for a fee.... that set the stage for a less than pleasant stay... the normally good breakfast bar was not up to speed also, as their pancake machine was broken down... place wasn't as clean as most, especially in the areas you don't always look... like the elevator nooks and corners, just sloppy cleaning... won't be staying there again...

  • Stayed: March 2013, travelled with family
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2  Thank QKA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Chesapeake, responded to this reviewResponded 10 July 2013

Dear QKA,

Thank you for taking the time to express your thoughts and concerns. We would like to apologize for the room accommodations you received that fell below your expectations and any inconvenience you may have experienced during your stay. We have sent you a private message in an effort to obtain some additional details. Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare

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Reviewed 16 February 2013

If you're a business traveler like me who needs a good value and a quality hotel, stay at this hotel. The people at Holiday Inn Express hotels are consistently focused on good service. The rooms are simple but comfortable and clean. The internet is fast, the breakfast is healthy and free. And the price is right. It may sound simple but getting all of these things right consistently is surprisingly hard to do. And this hotel is yet another example of how this chain does things right.

  • Stayed: February 2013, travelled on business
    • Value
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1  Thank Jeff W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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