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“Wonderful property, convenient location” 4 of 5 bubbles
Review of Residence Inn Richmond Chester

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Residence Inn Richmond Chester
Ranked #5 of 14 Hotels in Chester
GreenLeadersBronze level
Wauwatosa, Wisconsin
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Wonderful property, convenient location”
4 of 5 bubbles Reviewed 18 August 2014

Stayed in two rooms (one bd. fireplace & 2 bd. suite) for 3 nights for a family gathering. It was great to have lots of room for cousins to have fun together. Super comfortable beds that were like sleeping on a marshmallow. Big swimming pool and fun sport court made the stay even better. There was an incident in a room down the hall from us in which a guest burned food, then opened the door to the hall to ventilate smoke, setting off smoke detectors & leading to a building evacuation. We were very concerned about a lingering smoke smell in the halls and also in our room. When we returned in the evening, the carpets had been shampooed and the smell was barely noticeable. The hotel staff didn't follow up with us or ask how they could help with any smoke impact (eg. Offering to pay to launder affected clothing, etc.) but in all other ways they were great. The breakfast was good, but all three mornings there was no waffle mix due to an apparent change of vendors. This is something that should have been rectified easily & quickly. Overall a great stay and we'll definitely be back (as long as they get their waffles up & running again!)

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank MommyLovesToTravel15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc C, General Manager at Residence Inn Richmond Chester, responded to this review, 20 August 2014
I wanted to thank you for taking the time to write a review about our hotel. I truly apologize for the incident that happened during your stay. i can only imagine the inconvenience this was. I can reassure you that I have spoken to my team about procedures when such an event happens again. Also, I have spoken to our ventor and he apologized for the mishap. I will make sure moving forward that this will not happen again. Im looking forward to seeing your family again and I have a wonderful day

Marc Cabo
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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184 reviews from our community

Traveller rating
    93
    64
    16
    9
    2
See reviews for
83
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41
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Northern Virginia
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 15 August 2014

As always a comfortable stay at a Residence Inn. What surprised us this time is how nice and courteous the staff was, especially the ladies at the breakfast bar. See, we were just one of 11 families that stayed there from our daughters soccer team and there were a lot of other teams staying there. Our girls had a light breakfast at 7 a.m. and then headed out to the tournament. Our team got back at 9:55 right as they were about to start putting all the food away. Instead this wonderful group of women decided to bring out fresh batches of food to feed our hungry again players. They stayed well past 11 a.m. and made sure all of our girls had plenty to eat. I must admit, some of the parents also had breakfast again :) Couldn't have asked for better staff. Thanks and you know we'll be staying there again!!!

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bellawatch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc C, General Manager at Residence Inn Richmond Chester, responded to this review, 20 August 2014
I wanted to thank you for taking the time to write about our hotel. It brightens my day to hear that my team went above and beyond to make sure that you and your team was happy. I hope to see you and your team next tournament. Again, thank you so much and have a wonderful day

Marc Cabo
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waldorf
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 13 August 2014

This is a nice place. It is conveniently located, but somewhat isolated in a wooded area a short distance off the road. I liked most things about the property. The bathtub seemed somewhat slippery. The slippery part was noticed by the four of us staying there. I can't say that I have ever had this in recent memory.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank tivm254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc C, General Manager at Residence Inn Richmond Chester, responded to this review, 20 August 2014
Thank you for taking the time to write about our hotel and sharing your experience with the Residence Inn Richmond Chester.

You indicated in your response that the bathtub was slippery. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. I can assure you that my team and I have taken the steps to make sure that is issue doesnt happen again.

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. Again, I want to thank you for for bringing this issue to my attention.

Marc Cabo
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northern Virginia
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 10 August 2014

We stayed in a 2BR, 2BA suite for one night. The front desk service was very kind and courteous. The room was clean and everything functioned well. Free wifi, 3 TVs, good sized bathrooms, comfortable beds, nice decor, etc. The pool & hot tub were clean. The outdoor area with the fire pit is a nice touch.

  • Stayed August 2014, travelled with family
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank crmunson98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc C, General Manager at Residence Inn Richmond Chester, responded to this review, 20 August 2014
Thank you for taking the time to write about our hotel. We are delighted that your stay with the Residence Inn Richmond Chester was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Marc Cabo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greenville, South Carolina
Level Contributor
82 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 27 July 2014 via mobile

Always great service and a comfortable stay here! It had been two years since being in the area and this hotel has been well cared for. The location us ideal for reaching either interstate and close to dinner options. The only place I will stay when traveling to Richmond.

Stayed July 2014
Helpful?
1 Thank Darrin V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 20 July 2014 via mobile

Stayed here multiple times. Courteous staff, clean room, and ok food (shouldn't have high expectations, it's a free buffet). Will definitely stay here again when business takes me to Chester. Small workout facility, very important when I travel, but it was very clean.

Stayed July 2014
Helpful?
1 Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tryon, North Carolina
Level Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 20 June 2014

We were impressed with the luxurious spacious room, complete with kitchen, dining table, couch recliner, and computer table. The breakfast area had an interesting set up with many options for seating. It was quiet, even with 2 TV's. Our room, as was our bed were comfortable. The grounds were well manicured. A lovely clean pool and jacuzzi was an added benefit. The staff was friendly and professional. We would definitely stay again, and recommend this classy hotel.

Room Tip: We preferred a room on the top 4th floor, with a woods view,so we could leave the drapes open
See more room tips
Green Features: A note is available to conserve natural resources, so a request to hang towels to dry and use again.
  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Carol1545
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn Richmond Chester

Property: Residence Inn Richmond Chester
Address: 800 Bermuda Hundred Road, Chester, VA 23836
Region: United States > Virginia > Chester
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Chester
#4 Romantic Hotel in Chester
#4 Green Hotel in Chester
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Richmond Chester 3*
Number of rooms: 136
Reservation Options:
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Also Known As:
Residence Inn Richmond Chester Hotel Chester

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