Stayed in two rooms (one bd. fireplace & 2 bd. suite) for 3 nights for a family gathering. It was great to have lots of room for cousins to have fun together. Super comfortable beds that were like sleeping on a marshmallow. Big swimming pool and fun sport court made the stay even better. There was an incident in a room down the hall from us in which a guest burned food, then opened the door to the hall to ventilate smoke, setting off smoke detectors & leading to a building evacuation. We were very concerned about a lingering smoke smell in the halls and also in our room. When we returned in the evening, the carpets had been shampooed and the smell was barely noticeable. The hotel staff didn't follow up with us or ask how they could help with any smoke impact (eg. Offering to pay to launder affected clothing, etc.) but in all other ways they were great. The breakfast was good, but all three mornings there was no waffle mix due to an apparent change of vendors. This is something that should have been rectified easily & quickly. Overall a great stay and we'll definitely be back (as long as they get their waffles up & running again!)
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- Also Known As:
- Residence Inn Richmond Chester Hotel Chester