I travel a great deal in support of my employer and spend a great deal of time in hotels. The staff can make or break my experience. In this case the staff was the one bright spot in an otherwise lack luster stay. The sales manager went out of her way to personally ask guests about their stay, thefront desk staff continually offerd a pleasant and heartfelt greeting on my departure or arrival. The staff made me feel welcome and wanted.. My experience with the physical facility was less than acceptable. My first floor suite did not have hot water in the morning and especailly at night. The hotel maintenace person was aware of the problem and unable to resolve the issue - a known design flaw in the hot water system. It appears that it only affected the suite I was staying in. My colleague in the room across the corridor did not have the same problem. The only other negative was the fact that the evening food selection seldom matched the in room menu - they ran out of the listed items early and then scrambled to keep the line filled with whatever they could find. The hotel was clean, well maintained, the rooms comfortable and serviced by people who took pride in what they did.
- Official Description (provided by the hotel):
- Friendly Service and Home Comforts at our Hotel in Chester, VA Welcome to the Homewood Suites by Hilton(R) Richmond-Chester hotel. Our all-suite hotel, located at Exit 61A off I-95 in Chester, Virginia, offers easy access to Richmond International Airport. Our hotel in Chester, VA is near popular attractions including Kings Dominion, Pamplin Historical Park, Richmond International Raceway and Pocahontas State Park. Make yourself at home in a spacious one- or two-bedroom suite featuring a range of thoughtful amenities to help you feel at home. Prepare a home cooked meal, just the way you like it, in a fully equipped kitchen complete with convenient utensils. Relax in the separate living area, and stay entertained with a flat-screen TV and complimentary internet access. Start your day with a complimentary full hot breakfast before heading out for business or recreation. Stay active during your stay in the fully equipped fitness center, basketball court or indoor swimming pool. Hold meetings with colleagues in our versatile meeting rooms, and stay in touch with work in the business center featuring modern business amenities. Our Suites Enjoy the comforts of home at the Homewood Suites by Hilton(R) Richmond-Chester hotel. Unwind in a studio, one- or two-bedroom suite with room for entertaining, working or simple relaxation. Prepare a meal for family or friends in the fully equipped kitchen featuring full-size refrigerator, microwave, dishwasher and thoughtful utensils. Unwind with a movie on a flat-screen TV in the separate living or sleeping areas, and keep in touch with family and colleagues with complimentary internet access. Enjoy a restful sleep on a king-sized bed after a day of business or sightseeing. We'll even do the grocery shopping for you to make sure you enjoy the most of your time at our hotel in Chester, VA. Our Suites Guest Perks At your Homewood Suites by Hilton hotel, you'll enjoy a range of inclusive perks to help you feel right at home. Indulge in a hot full breakfast each morning. We offer a complimentary grocery shopping service-and if you forget something, there's a 24-hour onsite convenience store. Other benefits include newspaper delivery every weekday and complimentary internet access. It's all you need to make yourself at home. ... more less
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- Also Known As:
- Homewood Suites Chester Hotel Chester
- Homewood Chester
- Chester Homewood Suites