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“Caring and Friendly”

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Homewood Suites by Hilton
Ranked #7 of 14 Hotels in Chester
Certificate of Excellence
GreenLeadersGold level
Honolulu, Hawaii
Level Contributor
132 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Caring and Friendly”
4 of 5 bubbles Reviewed 4 December 2013

I travel a great deal in support of my employer and spend a great deal of time in hotels. The staff can make or break my experience. In this case the staff was the one bright spot in an otherwise lack luster stay. The sales manager went out of her way to personally ask guests about their stay, thefront desk staff continually offerd a pleasant and heartfelt greeting on my departure or arrival. The staff made me feel welcome and wanted.. My experience with the physical facility was less than acceptable. My first floor suite did not have hot water in the morning and especailly at night. The hotel maintenace person was aware of the problem and unable to resolve the issue - a known design flaw in the hot water system. It appears that it only affected the suite I was staying in. My colleague in the room across the corridor did not have the same problem. The only other negative was the fact that the evening food selection seldom matched the in room menu - they ran out of the listed items early and then scrambled to keep the line filled with whatever they could find. The hotel was clean, well maintained, the rooms comfortable and serviced by people who took pride in what they did.

Room Tip: Avoid the room across the corridor from the hotel laundry - no HOT WATER.
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan N Bill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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330 reviews from our community

Traveller rating
    149
    90
    46
    23
    22
See reviews for
132
51
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117
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Eastpointe, United States
1 review
4 of 5 bubbles Reviewed 28 November 2013

Verry nice hotel clean rooms friendly staff,I would recomend this hotel.this hotel had agreat varriety of breakfast foods and drinks.I had a great experiance on my stay here.prices were good .Plenty of parking and well lighted at night,this hotel is a 9 out of 10 for my stay.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Terry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole C, General Manager at Homewood Suites by Hilton, responded to this review, 13 February 2014
Thank you for taking the time to fill out a review. I am very pleased to hear that you enjoyed your stay with us. We hope that next time you are in the Richmond/Chester area that you will choose us again and we look forward to the opportunity to be your home away from home again!

Thank you,

Nicole Clay
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Parma Heights, United States
1 review
5 of 5 bubbles Reviewed 21 November 2013

I was extremely pleased with my stay at the Homewood Suites Hotel in Chester, VA ! The convenience of the complimentary breakfast and high speed internet was a special touch. The fitness facility had the most up to date Precor training systems available. The staff was expedient and attentive to my needs. I don't normally fill out these surveys however, it was a fantastic stay and I would highly recommend this hotel !

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Jeff O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole C, General Manager at Homewood Suites by Hilton, responded to this review, 13 February 2014
Thank you for taking the time to fill out a review. I am very pleased to hear that you enjoyed your stay with us. We look forward to the opportunity to be your home away from home again!

Thank you,

Nicole Clay
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
63 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed 19 November 2013 via mobile

Empty coffee, no eggs, dirty tables, and staff shooting the breeze in kitchen. Needs management attention! When asked, some action but still no coffee after 30 minutes.
Noted no management around to supervise. Front desk clerk could do nothing to help.
Cross this one off our list for the future.

Stayed November 2013, travelled as a couple
Helpful?
Thank Grizz99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole C, General Manager at Homewood Suites by Hilton, responded to this review, 22 November 2013
Thank you for taking the time to fill our a review. I am very sorry about the problems that you experienced during your stay. The service that you experienced is unacceptable and is definitely not what we aim to provide. I would love to speak with you in more detail about your stay. Please email me at nicole.clay@hilton.com or call me at the hotel at 804-751-0010. I look forward to hearing from you soon.

Thank you,

Nicole Clay, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warrenton, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 11 November 2013

Just to retouch on your outstanding staff Daniellis (front desk) and Mari at dinner kitchen staff another older lady there who is very helpful, forgot her name though. Very key members of your staff! With some of the problems me and my associates have had we would not stay here without them being there.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Andre G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merritt Island, United States
1 review
4 of 5 bubbles Reviewed 6 November 2013

Homewood suites are great hotel. My experience is always very good to excellent. However, I have notice in comparison to other suites that they do have DVD players which for someone like myself that is there for extended period of time possible would like to have the capability of watching their own movies in comparison to purchasing. Also a must is having hot water readily available at all time.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Dionne K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
COLUMBUS, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 6 November 2013

I travel a lot for business and the staff is awesome which is very important to me. The maintance man is always ready to help and very friendly. I would recommend this hotel to any one who is staying in the Richmond/Ft Lee area. Rooms are always clean and well kept.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Gary R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton

Property: Homewood Suites by Hilton
Address: 12810 Old Stage RD, Chester, VA 23836
Phone Number:
Region: United States > Virginia > Chester
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Chester
#3 Business Hotel in Chester
#4 Family Hotel in Chester
#5 Romantic Hotel in Chester
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites by Hilton 3*
Number of rooms: 118
Official Description (provided by the hotel):
Friendly Service and Home Comforts at our Hotel in Chester, VA Welcome to the Homewood Suites by Hilton(R) Richmond-Chester hotel. Our all-suite hotel, located at Exit 61A off I-95 in Chester, Virginia, offers easy access to Richmond International Airport. Our hotel in Chester, VA is near popular attractions including Kings Dominion, Pamplin Historical Park, Richmond International Raceway and Pocahontas State Park. Make yourself at home in a spacious one- or two-bedroom suite featuring a range of thoughtful amenities to help you feel at home. Prepare a home cooked meal, just the way you like it, in a fully equipped kitchen complete with convenient utensils. Relax in the separate living area, and stay entertained with a flat-screen TV and complimentary internet access. Start your day with a complimentary full hot breakfast before heading out for business or recreation. Stay active during your stay in the fully equipped fitness center, basketball court or indoor swimming pool. Hold meetings with colleagues in our versatile meeting rooms, and stay in touch with work in the business center featuring modern business amenities. Our Suites Enjoy the comforts of home at the Homewood Suites by Hilton(R) Richmond-Chester hotel. Unwind in a studio, one- or two-bedroom suite with room for entertaining, working or simple relaxation. Prepare a meal for family or friends in the fully equipped kitchen featuring full-size refrigerator, microwave, dishwasher and thoughtful utensils. Unwind with a movie on a flat-screen TV in the separate living or sleeping areas, and keep in touch with family and colleagues with complimentary internet access. Enjoy a restful sleep on a king-sized bed after a day of business or sightseeing. We'll even do the grocery shopping for you to make sure you enjoy the most of your time at our hotel in Chester, VA. Our Suites Guest Perks At your Homewood Suites by Hilton hotel, you'll enjoy a range of inclusive perks to help you feel right at home. Indulge in a hot full breakfast each morning. We offer a complimentary grocery shopping service-and if you forget something, there's a 24-hour onsite convenience store. Other benefits include newspaper delivery every weekday and complimentary internet access. It's all you need to make yourself at home. ... more   less 
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Also Known As:
Homewood Suites Chester Hotel Chester
Homewood Chester
Chester Homewood Suites

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