Where do I start? We asked for a none smoking room. The room they gave us had a very bad smell of smoke in it so we ask to be moved and they did. The next room they gave us had a air filter machine running in it to mask the smell in it. It said no smoking on the bed with a little sign but ash trays were present in both rooms. ???? That night my wife noticed that the door safety lock was missing on the door. I could tell it had been ripped out. This made us fill very unsafe that night. The bath room door would not close all the way due to dragging on the floor. The bath room light shade over the sink had a large baseball size hole broken out in it with the bulb conection partly showing. There was mold on the tub and the cover for the tub valve was broken. There was a dead bug on the cealing over the tv. On check in we were no given sheets for the pull out even though we said we were going to use it. When I took all this information to the asst. manager he told me they had cut back to one service person. I advised him that was not working for them. We were there for a church conference in the area with several pastors there. I told the manager I would see to it that we as a group would not stay there again. He offered to take 10% off my bill but did not do so at check out. Lots of truck noise all night long and my wife could not sleep due to it. I called choice hotels and advised them of this. A lot more I could list but I think you can get the picture.Hope this helps someone. Pastor Larry Lane Portsmouth Va.
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- Also Known As:
- Quality Inn Chester
- Chester Quality Inn