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“Central VA. PM”

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Courtyard Richmond Chester
Ranked #4 of 14 Hotels in Chester
Certificate of Excellence
GreenLeadersSilver level
Reviewed 2 October 2013

I have been traveling for the last year and was happy to stumble on this Courtyard Marriott after the adjacent establishment was booked for the evening. I had such a great experience that I referred 3 of my business associates to this Marriott. The staff is very helpful and strive to please their guests. The staff at the Front Desk are professional and welcoming, the staff at the Bistro are competent and friendly and the Housekeeping staff is diligent and polite. I have quickly obtained Platinum Status as a frequent Marriott visitor and I use this Chester location to set the standard for other Marriott I visit in other locations. When you see the attitude of other guests, you know when you have selected an awesome establishment!

Room Tip: The balcony rooms in the rear offer a relaxing environment.
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  • Stayed: October 2013, travelled on business
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3  Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indy P, General Manager at Courtyard Richmond Chester, responded to this reviewResponded 6 October 2013

Thank you very much for sharing your views and your kind words, which keeps us motivated to give our best. We always try to extend the best of our services to our guests all the time. We are happy to know that we were able to serve you and meet your expectations with our impeccable service. Thank you for staying with us - take care.

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195 - 201 of 261 reviews

Reviewed 2 October 2013

My company has been working in Virginia for the past 3 years. My colleagues and I have stayed in almost every city in Virginia but have not found another hotel that accommodates us more than this hotel. I recommend this Hotel to anyone looking for long and/or short term stays.

VERY CLEAN!!!

The hospitality is Awesome, from the front desk to the Bistro/Bar!

Thanks to ALL of the staff for helping our stays here feel like the comforts of home!

JM

  • Stayed: October 2013, travelled on business
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4  Thank Tempest2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indy P, General Manager at Courtyard Richmond Chester, responded to this reviewResponded 6 October 2013

Great to know that we meet your expectations. We always try to extend the best of our services to our guests all the time. We are happy to know that we were able to serve you and meet your expectations with our impeccable service. Always at your service - thank you for staying with us - take care.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2013 via mobile

John is the BEST!!!! Every time we stay at this property we usually check in very late in the evening. John always greets us and remembers who we are. I enjoy staying here knowing that we are welcomed. Very nice to the customers. The rooms are nice as well. :-)

  • Stayed: June 2013
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3  Thank walterssm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indy P, General Manager at Courtyard Richmond Chester, responded to this reviewResponded 6 October 2013

Your message shall be passed on to John!. We always try to extend the best of our services to our guests at all times. We are happy to know that we were able to serve you and meet your expectations with our impeccable service. Thank you for staying with us - take care.

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Reviewed 2 September 2013

We arrived for a night on the way home from two weeks in Florida. The room was very small and warm. Tried to turn on the air conditioner and these horrible noises came out of it. It was so loud you could not hear the television. We had to turn the thing off to attempt to sleep onto the soft lumpy uncomfortable beds. The bathroom was dirty with hair on the floor and the beds were extremely uncomfortable. In the morning we tried to get breakfast and we were ignored for about 15 minutes and then greeted with the employee not apologizing but saying we had to wait a minute cause he had a bad morning. At that time we left. It was an extremely disappointing experience. Thought Marriott was better than that.

Stayed: August 2013, travelled with family
Thank Ctrunc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indy P, General Manager at Courtyard Richmond Chester, responded to this reviewResponded 6 October 2013

It was most unfortunate that we were not able to meet your expectations. We shall make sure that we work on and improve our services in the future, keeping your feedback in perspective. Thank you very much.

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Reviewed 30 August 2013

This hotel has by far the most excellent and professional staff in the area. I am a regular at the hotel over the past 6 months and the staff is always freindly, professional, knowledgeable and helpful. They take an interest in each of their customers and always provide a warm and friendly atmosphere. I highly recommend this hotel!

Room Tip: Great balcony's in the rear of the hotel that are quiet.
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  • Stayed: August 2013, travelled on business
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2  Thank RoadTraveler937
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indy P, General Manager at Courtyard Richmond Chester, responded to this reviewResponded 6 October 2013

Thank you very much for your kind words. We always try to extend the best of our services to our guests at all times. We are happy to know that we were able to serve you and meet your expectations with our impeccable service. Thank you for staying with us - take care.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2013

1) Room walls are thin, you hear everything on either side. 2) All night long you hear road noise if your room faces the busy street in front of hotel. 3) Bed is horribly soft and lumpy. 4) Bath towels are as thin as the toilet paper. This was more like a Motel 6, than a Courtyard. Extremely dissatisfied! DON'T STAY HERE! There are other hotels in the area.

  • Stayed: August 2013, travelled on business
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Thank MWG2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indy P, General Manager at Courtyard Richmond Chester, responded to this reviewResponded 6 October 2013

It was most unfortunate that we were not able to meet your expectations. We shall make sure that we work on and improve our services in the future, keeping your feedback in perspective. Thank you very much.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2013

Stopped on our way to Hilton Head. Great location right off 95, friendly front desk greeter. Nice room with quiet AC system and nice lobby with outdoor deck and comfortable chairs. Many restaurants within a 1-2 mile radius. Still do not completely understand why in Courtyards, the bed and TV are aligned so that it is difficult to watch TV from your bed.

  • Stayed: August 2013, travelled as a couple
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1  Thank Joe W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indy P, General Manager at Courtyard Richmond Chester, responded to this reviewResponded 16 August 2013

Thank you very much for your kind words. We always try to extend the best of our services to our guests all the time. We are happy to know that we were able to serve you and meet your expectations with our impeccable service. Thank you for staying with us - take care.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Richmond Chester

Address: 2001 W Hundred Rd, Chester, VA 23836-2412
Region: United States > Virginia > Chester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Chester
#3 Green Hotel in Chester
Price Range: £95 - £135 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Richmond Chester 3*
Number of rooms: 84
Reservation Options:
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Also Known As:
Courtyard By Marriott Richmond Chester Hotel Chester
Courtyard Chester
Chester Courtyard
Chester Marriott

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