Book early and stay at a better place. Because of the proximity to Fort Lee these hotels seem to book up early on weekends. This place was lacking in service. Requested a room with no adjoining door. Took three tries to get us into one, after schlepping luggage all over the hotel. Never realized it was so difficult, but then you would need a desk clerk who cared. I am told that comments you enter on line when making a reservation do not come through to the hotel. Then why do they have a place for them? Once we finally got into a room it had less than a quarter roll of toilet paper for three people. Took two phone calls to have someone bring us a roll. The room key would allow access to some areas (pool) but not to others (fitness area). The room was in typical condition and reasonably clean, though the sheets were very worn. All in all, the stay could have been worse, but the lack of customer service would prevent me from staying there again if I had other options.
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- Also Known As:
- Holiday Inn Petersburg North - Fort Lee Hotel Colonial Heights