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“Unpleasant experience”
Review of Econo Lodge

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Econo Lodge
Reviewed 26 February 2009

I was part of a group which was booked into this Days Inn on Southbound and Northbound trips (Thursday, Sunday) to South Carolina. The 1:00 am check-in was chaotic. The night desk clerk was obviously surprised to see a bus arrive. The same was true on the return. The rooms I had were not up to what I expect from Days Inns or AAA. Sagging mattresses and less than thorough cleaning. There was no breakfast at 8:30 am on the southbound trip and on the return it consisted of coffee, cold cereal and a few bagels. We had to make unscheduled breakfast stops in both directions .

  • Stayed: February 2009, travelled on business
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Thank cbqbill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jay P, Guest Relations Manager at Econo Lodge, responded to this reviewResponded 5 November 2011

On behalf of our Hotel I would like to express my deepest apologies for the experience you had when staying at our Hotel. We want you to know that we take our guest reviews very seriously. The areas of disappointment you experienced during your stay are unacceptable. I would like to inform you that since your visit we have made conscious efforts to mitigate those problem areas. We would like to invite you back to come and experience the level of quality and service we stand behind.

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58 - 59 of 59 reviews

Reviewed 29 January 2009

The room was not clean. Stains on the carpet, sticky stuff on the nightstands and telephone, moldy toilet and shower, hair in the sink, garbage still in the garbage can, bedsheets very wrinkled, TV 4 channels and no remote. I know, that last one seems silly, but really?

Should have left, but we thought we'd give it a try anyway. We got in our room late night- about 11:45pm. Got into the bed. After 20 minutes of 3 trains passing close enough to rattle the walls, loud screaming outside, and loud trucks, decided to leave.

Spend the extra 20/30 dollars to stay at a place at exit 61A instead. (This is at exit 58). You will be very happy you did.

  • Stayed: January 2009, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
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Thank act124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jay P, Guest Relations Manager at Econo Lodge, responded to this reviewResponded 5 November 2011

Thank you for taking the time to write a review about the experience you had at our Hotel. It is disappointing to hear that you had such a poor experience. We pride our Hotel on the cleanliness and quality of service we provide. I want to ensure you that since your visit in 2009 there have been tremendous improvements made in regards to the quality of our accommodations. We appreciate your feedback and hope to have you back in the near future so that we can provide you the experience you expect.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Econo Lodge

Address: 2310 Indian Hill Rd, Colonial Heights, VA 23834-6004 (Formerly Economy Inn)
Phone Number:
Region: United States > Virginia > Colonial Heights
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 8 Hotels in Colonial Heights
Price Range: £32 - £45 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Econo Lodge 2*
Number of rooms: 90
Official Description (provided by the hotel):
We are located rightoff the Interstate 95 Exit 58 in Colonial Heights, VA. Our hotel is close to Southpark Mall, Fort Lee Military Base, Historical Petersburg, Virginia State University, Hopewell and Chester. Our hotel is recently renovated in 2011. We offer Free Continental Breakfast, Free High-speed Internet, Free USA Today, Outdoor Swimming Pool, Microwave/Refrigerator and Coffee Makers in all rooms, Over 70 Cable channels including HBO and ESPN, Pet Friendly, Guest Laundry on Site, Business Center, Meeting Space, and Truck Parking. ... more   less 
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