Upon arrival we had to wait over one hour for a hotel attendant to appear at the front desk. After discussing the situation over the phone with Hilton Corporate, we were advised to call the local authorities. A deputy from the local sheriff county office had to come to the hotel to look for the staff, and found out that all hotel reception staff on duty were in the swimming pool entertaining their own friends (beer bottles included) and there was no way for neither Hilton Corporate or us to reach them over the phone.
Neither the manager nor the attendant had any evident experience with guest-recovery procedures; we can only guess the manager was too busy trying to dry up and look presentable after hanging out in the pool. We ended up suggesting to them what we thought would be fair reparations for their lack of professionalism.
This is obviously a hotel not to Hilton Standards. Evidently you get what you pay for -- and we only stayed here because it was close enough to the event we were attending.
Rooms were clean. Location is convenient only if you need to be in the middle of nowhere.
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