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“Terrible Customer Service”
Review of Sleep Inn & Suites

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Sleep Inn & Suites
Ranked #6 of 11 Hotels in Danville
Reviewed 10 October 2013

this hotel was the worst I've stayed in. The front desk was not helpful, from arrival to departure, they were rude and nasty. We met friends from DC here for the race in Martinsville. We requested adjoining rooms when we booked and were assured it wouldn't be an issue. Then, when we arrived, we were not adjoining, we were not even on the same floor. We wanted to visit, as did our kids, so we all piled in one room on the first floor and were then told we were being too loud. Our kids were not being unruly, but there was 8 of us crammed in a room meant for 4. We were phoned at 7pm, Saturday night, and asked to "Be quiet" , and before we could hang up the phone, the "lady" was at our door, pounding as though the building was on fire. We were told that if we didn't quiet down, she would call the police and have us thrown out. Trust me, if there had been any other options I would not have stayed there. DONT STAY HERE. I would have rather slept in the truck.

  • Stayed: April 2013, travelled with family
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Thank rncyoung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra T, General Manager at Sleep Inn & Suites, responded to this reviewResponded 7 November 2013

This is a confusing complaint. There is no record of the guest ever having stayed at the Sleep Inn & Suites in Danville, and the Martinsville NASCAR race was October 27, 2013, which is considerably later that the date given for the stay. I would like to be able to determine exactly what happened if this individual and family stayed at our hotel, but it is impossible to investigate
with the conflicting information given in the complaint.

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46 - 52 of 67 reviews

Reviewed 10 October 2013

We were 4 ladies on a road trip vacation to several locations and stayed here for one night. Thumbs up all the way on this stay. I have to say the desk clerk was so very nice and helpful. Our room was perfect. Clean and very roomy. The beds were very comfortable also. Thumbs up on the free breakfast served here. Fresh scrambled eggs, bacon, sausage gravy, biscuits, waffles, and all the other normal treats. If you are trying to decide on where to stay in Danville, Va you can't go wrong in selecting this hotel. We throughly enjoyed it.

Stayed: October 2013, travelled with friends
Thank shhnana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra T, General Manager at Sleep Inn & Suites, responded to this reviewResponded 6 November 2013

Thank you for taking time to review your stay at our hotel. We are pleased that you were
happy with the experience and appreciate your business very much.

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Reviewed 1 September 2013

This hotel is just perfect for a reasonable place to stay on a road trip. We needed something close by to a relative's house for a family gathering. Beds and sheets were clean. Bug check showed absolutely nothing. Nothing fancy, but room was clean and quiet with fairly new furnishings. Mattress was comfortable. Non-smoking room smelled fresh. Frig/micro/coffee in room. Nice staff. We had no complaints.

Room Tip: Avoid rooms 324 and 224 that are close to the elevator machine room. It sounded loud from the corrid...
See more room tips
  • Stayed: August 2013, travelled with family
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Thank svia1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra T, General Manager at Sleep Inn & Suites, responded to this reviewResponded 16 November 2013

We appreciate your taking time to provide feedback regarding your stay at our hotel. It is important for us to have information that enables us to view the perception of our guests
with regard to our hotel and our service. Thank you for your review.

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Reviewed 2 July 2013

This was a good experience. We arrived early before 11:00, to see if we could check-in early. Front desk clerk went upstairs to check personally if it was ready, and it was. We had reserved a smoking, because it was the only thing available using reward points. We asked for a non-smoking, hotel was booked and unavailable.
So we went to room and it was not a problem. The front desk sent a room freshener up and it did great. Also the next day when we came back to the room( and it was 2 adults and 2 kids) it was super clean and smelled great. We enjoyed the pool area. We had a great breakfast. It was a good stay. Thanks

  • Stayed: June 2013
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Thank CampingMailman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra T, General Manager at Sleep Inn & Suites, responded to this reviewResponded 16 November 2013

We take pride in our hotel and the services we provide, and we really appreciate your positive
feedback regarding you stay with us in July. Thank you for taking time to provide the information
on the TripAdvisor review.

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Reviewed 15 April 2013

Recently stayed at this Sleep Inn location for the second time. We were here some years ago when it was newly opened.
The major advantage for us is that it is the closest place to stay if you are racing at VIR. We didn't spend much time in the hotel, just showering and sleeping but appreciated the attention from the staff at the front desk and good recommendations for places to eat. It's close to the regional airport but you will have to drive to get to any decent restaurants.
Rooms are simple, beds comfortable and bathrooms clean and the place is $20-40 cheaper a night than Holiday Inn and others which are further from the track.
Breakfast in the am is included and it is fine though not extensive. We mostly had cold cereal and yougart. More convenience than culinary.
We'll stay there again next time we race at VIR

  • Stayed: April 2013
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Thank wamrazing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra T, General Manager at Sleep Inn & Suites, responded to this reviewResponded 16 November 2013

We love getting feedback from VIR racers like yourself. Thank you for taking time to give us a review and for the positive comments. Feedback from our guests is invaluable in our efforts to provide excellent service and a pleasant stay.

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Reviewed 10 March 2013

I just returned from an east coast trip and stayed at this hotel. I was pleasantly surprised as I found it to be one of the nicest, cleanest hotels that I have stayed in recently. It is right next door to several restaurants and a shopping center. The morning breakfast was great and the front desk staff was very helpful and polite. We were just passing through and this hotel is right off the highway 29, so it is convenient as well. Overall great experience and I would highly rec. this hotel for anyone staying in Danville.

  • Stayed: February 2013, travelled with family
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Thank balletdoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra T, General Manager at Sleep Inn & Suites, responded to this reviewResponded 16 November 2013

Thank you for the positive feedback in your review on TripAdvisor regarding your stay at
the Sleep Inn & Suites in Danville. We appreciate your business and are glad you stopped
at our hotel on your way through town. Hope to see you again if you are back in Danville at
a future date.

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Reviewed 20 December 2012

My husband and I booked this hotel because we were going to a funeral and needed a place to freshen up. We experienced the check in from hell! the Manager/owner Sharon Taylor was conceited, loud rude, confrontational, condescending, and unsympathetic. She offered us a dirty room, and complained about accommodating us because we booked through Hotels.com. I missed the funeral and Cooperate did nothing to compensate us! We wound up stay at the Best Western where our stay was remarkable. I have warned my family and friends and we will Never book this hotel again.

  • Stayed: October 2012, travelled as a couple
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1  Thank Lisa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra T, General Manager at Sleep Inn & Suites, responded to this reviewResponded 21 March 2013

The two individuals arrived at the hotel insisting they had a guaranteed 10:00 am arrival. Their reservation was booked with a third party vendor. I explained that the hotel was full and there was no room available since check out is not until 11:00 am. I also explained that no third party vendor has any connection to the hotel and cannot guarantee anything. There is no mention of the fact that I secured lodging for the couple at a nearby hotel, Best Western, and we paid for their accommodations at Best Western. We actually paid for an upgrade to a suite even though the reservation made at Sleep Inn & Suites was for a standard room. I also spoke with the agency who booked their original resevations and requested that the charge be refunded to the couple.

Although I made every effort to compensate the individuals for a mistake made by another agency, nothing would satisfy them. We were forced to call the police to escort the couple off the
property. It is my understanding the couple checked into the Best Western after leaving the Sleep Inn & Suites. They had told us the funeral they were to attend was scheduled for 1:00 pm and they left our hotel shortly after arrival, so any failure to make their destination cannot be
attributed to Sleep Inn & Suites.

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Additional Information about Sleep Inn & Suites

Address: 1483 S Boston Rd, Danville, VA 24540-5088
Phone Number:
Region: United States > Virginia > Danville
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 11 Hotels in Danville
Price Range: £57 - £77 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Sleep Inn & Suites 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Sleep Inn Danville
Danville Sleep Inn

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