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Centerstone Inn Doswell at Kings Dominion
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Reviews (745)
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Reviewed 19 November 2013

I've stayed here many times on business and have never been disappointed. My room is always clean and comfortable and quiet, which is very important to me. The staff is terrific. I would not hesitate to recommend this hotel to anyone - either for business or pleasure.

  • Stayed: November 2013, travelled on business
    • Value
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Review collected in partnership with Best Western
1  Thank Eugene Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dclausen, General Manager at Centerstone Inn Doswell at Kings Dominion, responded to this reviewResponded 21 November 2013

Dear Valued Guest,

First, I would like to thank you for staying with us here at BEST WESTERN Kings Quarters. We are elated to hear that each of your stays with us have been pleasant and enjoyable. We greatly appreciate your loyalty to our property and the BEST WESTERN brand. We look forward to seeing you again soon!

Warm regards,

David Clausen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2013

This hotel is in absolute disrepair and in major need of refurbishments. Our room smelled of damp moldy stale air, and was visibly dirty everywhere. The carpets, walls, furniture... All dirty. The door had many screw holes in it from replacing the latches and hooks several times, and had dents and pry marks on it like someone tried to break in several times.
The bathroom was a mess with dirt in the tub, rusty fixtures, and moldy tiles. We laid towels on the floor so we didn't have to walk on it with our bare feet. (The towels were also stained and didn't smell pleasant.
Please do yourself a favor and drive up the road to one of the other hotels. This place is a DUMP!

  • Stayed: October 2013
    • Value
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Thank Wbski321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dclausen, General Manager at Centerstone Inn Doswell at Kings Dominion, responded to this reviewResponded 21 November 2013

Dear Valued Guest,

I am saddened to hear that your experience with Kings Quarters was not a pleasant one. There is never an excuse for the issues that you experienced during your stay with us. Here at Kings Quarters, we always strive to ensure that each guest has an exceptional stay during their time with us. I do sincerely apologize that your stay was not exceptional. I have passed your comments in regards to the cleanliness and working order of the room to our Executive Housekeeper and Chief Engineer, so that we are able to research these issues and ensure that they do not occur again. If at any time you experience difficulties with your room or any of the amenities around the property, please feel free to contact the Front Desk immediately. There is a Manager on Duty available 24 hours daily to discuss and resolve any difficulties that you may encounter. Again, I do sincerely apologize that your stay was anything less than exceptional!

Yours in hospitality,

David Clausen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2013

Tubs squeaked when you moved around, no refrig, i had a refrig @ a cheaper price at another location. bed was terrible. size of room was small. room was upstairs, walkway upstairs to the room seemed not steady. chair in room was not made for desk and was shoved underneath. had to pick up desk to get chair out.

  • Stayed: October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Richard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dclausen, General Manager at Centerstone Inn Doswell at Kings Dominion, responded to this reviewResponded 21 November 2013

Dear Valued Guest,

I would like to take this opportunity to thank you for staying with us at Kings Quarters. I do sincerely apologize for the inconveniences that you experienced during your stay here with us. Unfortunately, not all of our rooms are equipped with a microwave and refrigerator unit. However, we do have specific room types on the property that do include a microwave and refrigerator upon request at the time of reservation. If at any time you experience difficulties with your room or any of the amenities around the property, please feel free to contact the Front Desk immediately. There is an agent available to you 24 hours daily to assist with any concerns that you may have. It is our hope that you will allow us another opportunity to provide you with exceptional customer care!

Yours in hospitality,

David Clausen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2013

The service at this facility is only matched by the genuine concern of each staff member for their customers. This have become a retreat away from home with all of the comforts of home. Wonderfully located near parkways for access to other areas for shopping, banking and municipal purposes. I love this Chain.

  • Stayed: October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Dr-Bellamy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dclausen, General Manager at Centerstone Inn Doswell at Kings Dominion, responded to this reviewResponded 4 November 2013

Dear Valued Guest,

I would like to thank you for staying with us here at Kings Quarters. We are elated to hear that your experiences here with us are always pleasant. We do greatly appreciate your continued loyalty to our property and the BEST WESTERN brand. Our goal is to always provide each guest with exceptional customer care and ensure that each guest knows that they are a part of our extended family! We look forward to your next visit with us!

Warm regards,

David Clausen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2013

This hotel was clean and conveniently located to Kings dominion. The staff was helpful. However I think the rooms could use some updating. Tor the price that we pd the rooms seemed a little small and the mattresses on the bed could use some updating; lumpy and made us itch.

  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Shelby M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dclausen, General Manager at Centerstone Inn Doswell at Kings Dominion, responded to this reviewResponded 4 November 2013

Dear Valued Guest,

First, I would like to take this opportunity to thank you for staying with us here at BEST WESTERN Kings Quarters. We do greatly appreciate your compliments of the staff service that you received during your time here with us. I do sincerely apologize for the inconveniences that you experienced during your stay with us. If at any time you experience difficulties with your room or any of the amenities around the property, please feel free to contact the Front Desk immediately. There is an agent available 24 hours daily to assist with any concerns that you may have. We are currently developing a plan of action for renovations around the property that will include adding a more modern decor to our guest rooms, as well as the amenities around the property. We hope to see you again soon!

Yours in hospitality,

David Clausen
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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