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“Breakfast not included, staff not helpful”
Review of Centerstone Inn

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Centerstone Inn
Ranked #3 of 5 Hotels in Doswell
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Breakfast not included, staff not helpful”
Reviewed 9 May 2014

The inside of the rooms are pretty nice. Bed is comfortable and room is clean. The outside is dingy. The staff is rude and thoughtless. Breakfast is not include, you can buy it at an attached Denny's for extra $$$.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank 447ellynb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dclausen, General Manager at Centerstone Inn, responded to this review, 2 June 2014
Dear Valued Guest,

First, I would like to thank you for staying with us at BEST WESTERN Kings Quarters. I do sincerely apologize for the inconveniences that you experienced during your stay with us. Here at Kings Quarters, we always strive to ensure that each guest knows that they are a part of our extended family. It saddens us to hear that your stay was anything less than that! It is our hope that you will allow us another opportunity to provide you with superior customer care!

Sincerely yours,

David Clausen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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735 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Shanghai, China
Level 5 Contributor
53 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 5 May 2014

I checked in with a huge excitement of visiting Kings Dominion, riding Intimidator 305 (the world's 3rd best roller coaster!) and going to other rides.
I checked out with a severe blocked nose due to cold.

The room itself was actually great! I got a Queen Bed, ADA, Room 123 (I think it's 123). When I got in, it looked clean and it was great. Free Wi-Fi was provided as a courtesy of Best Western, which I found is superb! Amenities were also enough for me: shampoo and soap. Plenty of towels for a Queen-bed single room: there were 4 towels and 6 hand towels in total. Pretty great!

Denny's is also a 24-hour sit down restaurant so it is very convenient if you are hungry in the middle of the night.

The worst thing about this place is that it is generally not clean. Once you sleep on that bed, even though it is comfortable, it is very dusty. On the second night of my stay, my allergic reaction worsened and I sneezed like crazy. Moreover, there seems to be a bug den below the sofa. I saw a couple of black crawling bugs (like ladybugs or small roaches, I have no idea... I was too scared to look at it) crawling towards the sofa.

Yes, I think this is a value hotel, meaning you cannot expect too much with its low price. But still... I think I deserve some cleanliness even if it is a value hotel?

Nevertheless, excellent location if you are visiting Kings Dominion! They provide free shuttle, which is great :)

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adriel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dclausen, General Manager at Centerstone Inn, responded to this review, 2 June 2014
Dear Valued Guest,

I would like to thank you for staying with us at BEST WESTERN Kings Quarters. Thank you for your compliments of the facilities and amenities that we offer. I do sincerely apologize for the inconveniences that you experienced during your time with us. If at any time you experience difficulties with your room or any of the amenities around the property, please feel free to contact the Front Desk immediately. There is an agent available 24 hours daily to assist with any concerns that you may have!

Yours in hospitality,

David Clausen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fairfax, Virginia
Level 5 Contributor
75 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 4 May 2014

Pluses: You can leave your car on-site (get a permit from the desk) and walk to Kings Dominion. There's a 24-hour Denny's on-site with a bar area by the pool open until 2:00 am. The rooms have mini-fridges, coffee machines, irons/ironing boards, safes, free wi-fi, and cable tv w/Showtime.

Minuses: You can hear the traffic hum from I-95 (kind of puts you to sleep though), the rooms are old and well-used, and there was a moment of brown water in the shower when I first turned it on. (The water used in the restaurant is filtered, by the way.)

For the location and price -- and if you aren't really going to be in your room but to sleep a few hours, this place can't be beat.

Room Tip: I prefer the outside (parking lot) access to the interior (pool/bar) access.
See more room tips
  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cindy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dclausen, General Manager at Centerstone Inn, responded to this review, 2 June 2014
Dear Valued Guest,

We would like to thank you for staying with us here at Kings Quarters. We greatly appreciate your compliments of our facilities and location. We look forward to seeing you again soon!

Sincerely yours,

David Clausen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winston Salem, North Carolina
Level 2 Contributor
7 reviews
3 hotel reviews
Reviewed 2 May 2014

We picked this hotel because of its proximity to Kings Dominion. It is an older hotel with doors opening to outside. It is fairly well maintained. Our toilet would not flush from our arrival. They came to fix it once and it worked for 12 hours. It then stopped working. Our saving grace was that we were in a suite so we had another bathroom. The air conditioner did not work really well. It was really humid regardless of the temperature we put the unit on. The front desk man was unsure of how to deal with a prepaid hotel reservation. That made for a longer check-in process. Also, the Denny's in the hotel was terrible. The wait for receiving the food was horrible. We watched many patrons walk out of the restaurant. The waitstaff did not care that they were slow. The manager did not care that his staff was horrible. Would not recommend eating there. Would be better to pay $10 for a sandwich in the park than eat at the Denny's. I would not recommend staying here unless your sole purpose is to go to Kings Dominion.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Cathleen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dclausen, General Manager at Centerstone Inn, responded to this review, 2 June 2014
Dear Valued Guest,

Thank you for staying with us at BEST WESTERN Kings Quarters. I do sincerely apologize for the inconveniences that you experienced during your stay with us. If at any time you experience difficulties with your room or any of the amenities around the property, please feel free to contact the Front Desk immediately. There is a Manager on Duty available 24 hours daily to assist with any difficulties you may encounter. Again, I do sincerely apologize your stay was anything less than exceptional!

Yours in hospitality,

David Clausen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York, United States
1 review
Reviewed 2 May 2014

We always stay at this hotel on our way to Florida in spring and fall. The room is very nice for the price and the staff is friendly and helpful. I had the salmon dinner at their Denny's and it was delicious. good food, good value.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Bernard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dclausen, General Manager at Centerstone Inn, responded to this review, 2 June 2014
Dear Valued Guest,

First, I would like to take this opportunity to thank you for staying with us at BEST WESTERN Kings Quarters. We greatly appreciate your continued loyalty to our property and brand. We thank you for your compliments of our staff and facility. We look forward to seeing you again soon!

Warm regards,

David Clausen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greenville, South Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 April 2014

When we arrived our room smelled like dirty butt to say the least. Dirty furniture, brown cold water and bugs. I found an used towel in the bathroom from previous renters. Will never stay here again!! Rooms lead to outside and someone tried to get in our room during the night with a screw driver. Found the screw half way screwed out of the door. Thankfully we had dead bolted the door.

Room Tip: Dont stay!! Spend extra money for the hot and clean water
See more room tips
  • Stayed April 2014, travelled with friends
    • Rooms
    • Cleanliness
Helpful?
1 Thank kdmb73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dclausen, General Manager at Centerstone Inn, responded to this review, 2 May 2014
Dear Valued Guest,

We would like to thank you for staying at BEST WESTERN Kings Quarters. I do sincerely apologize for the inconveniences that you experienced during your time with us. We always strive to ensure that each guest has an exceptional time during their time with us. We are saddened to hear that your stay was anything less than that. I have passed your comments regarding the cleanliness and odor of your room to our Executive Housekeeper, so that we are able to ensure that this does not occur again. We are very discouraged to hear that someone tried to enter your room during the night. We have never had anything like this occur on our property before. Our staff and Hanover County Police Department constantly serve as security for our property throughout the day and night. If at any time you experience difficulties with your room or any of the amenities around the property, please feel free to contact the Front Desk immediately. There is an agent available 24 hours daily to assist with any difficulties that you may encounter! It is our hope that you will allow us another chance to provide you with superior customer care!

Yours in hospitality,

David Clausen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Doswell hotels

Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 29 April 2014

We were traveling from Florida back home to Greenfield Ma. Great place to stop. Has a Denny's for the restaurant, So a great breakfast. If we would have had more time there is an amusement park right across the street.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dclausen, General Manager at Centerstone Inn, responded to this review, 2 May 2014
Dear Valued Guest,

We would like to thank you for staying with us here at BEST WESTERN Kings Quarters. We are elated to hear that you enjoyed your stay during your time with us. We greatly appreciate your compliments of the Denny's Restaurant. When you do have the time to be in the area, we encourage you to stop in and enjoy the Kings Dominion theme park! We do have package deals available that include tickets to the park and your hotel stay. We look forward to seeing you again soon!

Warm regards,

David Clausen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Centerstone Inn

Property: Centerstone Inn
Address: 16102 Theme Park Way, Interstate 95 and Route 30, Doswell, VA 23047 (Formerly BEST WESTERN Kings Quarters)
Region: United States > Virginia > Doswell
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Doswell
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Centerstone Inn 2.5*
Number of rooms: 130
Official Description (provided by the hotel):
Welcome to Centerstone Inn. We are conveniently located next door to Kings Dominion Theme Park, and a hotel partner for the Virginia Sports Complex and the Meadow Event Park. We're just minutes from a host of exciting area attractions and you'll find a wonderful selection of shopping and dining nearby. The property is close to the State Fair of Virginia which can't be missed. We're located walking distance to Kings Dominion Theme Park. Corporate guests enjoy business services and superior meeting facilities. Enjoy an on site Denny's restaurant open 24 hours with delicious deals like the Grand Slam. The courtyard features a game room next to a swimming pool and tennis courts. Play ping pong, set the kids free in the children's play area, or head to the putting green for a little swing action on your trip. Randolph Macon College is in the neighborhood, and our Doswell hotel is a favorite for students and faculty alike. While in town, don't miss the chance to see Secretariat's birthplace and a NASCAR(R) race at nearby Richmond International Raceway. Restaurants include UNO's Pizza, the King's Lounge Cocktail Lounge and a poolside Tiki Bar. Located right off I-95, this pet-friendly and family-oriented hotel is ideal for any vacation or business trip. Plus, the premium amenities provide all the comforts of home. Book your kingly stay at the Centerstone Inn Doswell at Kings Quarters! Enjoy your stay! ... more   less 
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Also Known As:
Best Western Kings Quarters Hotel Doswell
Best Western Hotel Doswell
Doswell Best Western
Best Western Doswell

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