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“3rd Time was not a charm”

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Quality Inn & Suites
Ranked #3 of 3 Hotels in Exmore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“3rd Time was not a charm”
Reviewed 23 May 2014 via mobile

This was the third time my family stayed at this hotel.The staff was great and so was the room.My kids loves the super fast Internet. We stayed in an external room and our neighbors were EXTREMELY loud.In and out the door all night, slamming it everytime.Children cying and adults yelling. It appeared to me that as I walked by their open door on my way to return the key that they had taken up residence there. I don't think overnight guests should be put in rooms next to boarders.

Stayed May 2014, travelled with family
Helpful?
2 Thank austin p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah L, Manager at Quality Inn & Suites, responded to this review, 27 May 2014
Dear Austin; Thank you for taking the time to reach out to us and share your recent trip. We appreciate you being a return guest of the Best Western Eastern Shore.

Please accept our apologies that this particular stay was not up the quality experience you have had in prior visits. We greatly appreciate the feedback as it allows us to see where we are doing well and where improvements are needed. I do agree, we should have arranged your room elsewhere to allow a better stay and will look into this further so we don't have other families experience this.

We hope you come back again as we've provided you with great stays in the past.

Thank you again for your business,

Sarah
Best Western Eastern Shore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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144 reviews from our community

Traveller rating
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    25
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    19
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Any
English first
Oakland, nj, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 May 2014

Half way to Outer Banks, NC Excellent dining available in nearby area. Quiet. Highway location. Three hours to Nags Head North Carolina. Adequate complimentary breakfast. Outdoor swimming pool in season.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Peter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah L, Manager at Quality Inn & Suites, responded to this review, 20 May 2014
Dear Peter; Thank you for the wonderful review! We are very pleased that you found our hotel a perfect stopping point on the way to (and from) the Outer Banks. We appreciate the compliments and delighted to see you enjoyed your stay with us. We look forward to seeing you again soon. Thank you again for the positive feedback.


Sincerely,
Sarah
Best Western Eastern Shore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gilford
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 May 2014

No complaints at all. Very good price! would stay there again anytime. Front desk lady went out of her way to give me the location I wanted. Very quiet and easy to find on the main road. They say I have to have 200 characters, so I will just say, this was a trip back to NH from Florida, so we went the scenic way home.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Grace D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah L, Manager at Quality Inn & Suites, responded to this review, 20 May 2014
Dear Grace; Thank you for the wonderful review of the Best Western Eastern Shore. We are delighted to see that you enjoyed your stay and found the hotel a great stopping point for you trip. We look forward to welcoming you back again anytime you are in the area or driving through. Thank you again for being our guest.

Sincerely,
Sarah
Best Western Eastern Shore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Mitchell, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 April 2014

The rooms are musty, outdated, smell, and generally just very unpleasant. The next guest to stay here should be the construction crew that brought in the bull dozer to push it down. I stay in hotels several times a month for work acroos the state of Virginia and this is by far the worst I have stayed in. I would prefer to sleep in my car on the side of the highway than to stay here again. And dont even bither with the breakfast, grab some roadkill on the way out, it is far better suited for consumption.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Clint B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah L, Manager at Quality Inn & Suites, responded to this review, 20 May 2014
Dear Clint; We appreciate you taking the time to reach out to us and express your concerns regarding your recent stay. We would like to apologize that the condition of your guestroom was not up to the high brand standards that we strive to acheive and that left you with a disappointing stay. We wish we could have provided you with the outstanding service that we are known for and will use your comments to better our services moving forward. Thank you again for your feedback.

Sarah
Best Western Eastern Shore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Exmore hotels

Carbondale, PA, United States
1 review
Reviewed 23 April 2014

This hotel is okay for a short stay, one to two nights. An overnight stay would be perfect here. I would look around for other hotels if you are looking for above average accommodations. There is a quaint dinner beside it this hotels that serves relatively good food and some of their local specialties are quite nice. The financial value is good for the amount and quality of the food served. The diner could make the stay at the hotel worth it.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Deilse Marie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah L, Manager at Quality Inn & Suites, responded to this review, 25 April 2014
Dear Deilse; Thank you for your review and feedback regarding your recent stay at Best Western Eastern Shore. We appreciate your business and for letting us know you had a good experience with us and would choose this hotel again for a brief stay. Even though the diner is not managed by us, we recommend it often and will gladly pass along your compliments to the managers there.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleveland Ohio
Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 16 April 2014

Don't select this property for date night or a romantic get away, but it's fine for a short visit. My room was quite basic, but clean. The front desk staff were pleasant as could be. The complimentary breakfast quality and selection was good for this sort of hotel. The Wi-Fi speed was AMAZING. Most hotels I visit cost more than the $71 I spent here and offer barely better than dial-up speeds. This Best Western had the fastest Wi-Fi connection I've experienced anywhere.

Room Tip: Your room door is open to the outdoors. If you prefer interior hallway access, this may not be the...
See more room tips
  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NattyClevelandOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah L, Manager at Quality Inn & Suites, responded to this review, 18 April 2014
Dear Guest; Thank you for the very kind review and feedback regarding your recent stay at the Best Western Eastern Shore.

We are delighted to see that you enjoyed your time with us and found the accommodations were a good fit for your needs. Thank you for the comment about the internet, we appreciate hearing that the connection was fast, reliable and secure. We do our best to maintain a high quality service and very pleased to see the positive feedback on that. We hope you join us again the next time you are in area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 2543 Lankford Highway, Exmore, VA 23350 (Formerly Best Western)
Phone Number:
Region: United States > Virginia > Exmore
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Exmore
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 52
Official Description (provided by the hotel):
This charming Exmore, Virginia hotel offers convenient access to Tangiers Island, Kiptopeke State Park and more!Located on Virginia's U.S. Route 13, we are the only hotel in the Exmore area with an adjacent restaurant. We offer clean comfortable accommodations and a convenient location for a reasonable rate. This Exmore hotel offers easy access to local beaches, art galleries and attractions such as the Chincoteague National Wildlife Refuge and Kiptopeke National Park. Each well-appointed guest room features cable satellite television with HBO(R) and high-speed Internet access. Start the day off with a complimentary continental breakfast with hot items, or breakfast at the full service Sage Diner located adjacent to the hotel. Other hotel amenities include an outdoor heated swimming pool, guest laundry and some business services. Pets are welcome!Just minutes from the hotel, guests can visit local attractions such as The Painter Gallery or the Turner Sculpture Gallery. Take a quick day trip to Tangiers Island or NASA Wallops Island. Guests will also enjoy spending the day exploring the Eastern Shore Railway Museum, the Decoy Factory Gift Shop or the Maritime & Oyster Museum. ... more   less 
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Also Known As:
Best Western Eastern Shore Hotel Exmore
Best Western Exmore
Exmore Best Western
Quality Inn & Suites Exmore, Virginia

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