In April we reserved and received written confirmation for a Concierge Room king bed for August 4th for 3 nights On arrival in the afternoon we were assigned a room which had 2 queen beds, and was not on the Concierge floor. We returned to reception and explained the error, we were told that they would give us a king bed, but there were no Concierge rooms available. We produced our written confirmation, but the receptionist informed us that 'Corporate Guests' had booked months prior, and no rooms were left. Corporate Guests? months before? before April? ..what does that mean? They offered us a misleading upgrade.. being to be able to use the Concierge lounge and facilities as a courtesy... very interesting.. as we had both booked and paid for this, and were being charged Concierge rate! We complained at reception to no avail, no managers were available, and then I saw a man in a suit meeting and greeting guests in the Lobby. I asked him if he was a manager, and discovered later he was probably the General Manager, although later at Reception, no one was sure! I explained our problem, he smiled, shook his head, nodded a few times, spread his hands out in a gesture of 'nothing I can do' and did exactly that.... nothing! We wouldn't have stayed except we were attending a seminar being held in the hotel itself. Next day, I wrote to Marriott Head office, and the following morning received a phone call and met with Mr Pio Mendes, Senior Rooms Operations Manager, who had been contacted by Head Office. He actually understood our complaint, he agreed we had not only been given the wrong room and misleading information, but apologized and corrected our account accordingly. He was courteous and professional, taking full responsibility which we appreciated... I hope the Marriott head office appreciates Mr Mendes, he deserves the position the present General Manager doesn't deserve. The hotel is typical of many downmarket chains, grandiose lobbies and poky bedrooms. Service was overall uneven, in the restaurant at lunch it was awful, whereas in the evening it was excellent. There was no safe or fridge in the room, parking was free.
- Official Description (provided by the hotel):
- Perfectly located and impeccably appointed, the Falls Church Marriott Fairview Park provides a stylish home away from home for both business travelers and families on vacation. You'll love our newly refreshed hotel rooms and suites, which offer plush pillowtop mattresses, flat-screen TVs, and well-lit workspaces. PURE(R) allergy-friendly rooms are available on request. Get your morning here in Falls Church off to a great start with breakfast at Ellipse Restaurant, or visit the Coffee Kiosk for some much-needed caffeine. Additional hotel perks include a heated indoor pool and a fully-equipped fitness center. If you're planning an event or a meeting here in Falls Church, allow us to provide the venue; our hotel features over 17,000 square feet of versatile space and full-service catering. And great local attractions, including the fascinating Mosaic District, Tysons Corner Center, and Tysons Galleria, are just a short distance away. We look forward to your visit at here the Falls Church Marriott Fairview Park. ... more less
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- Also Known As:
- Fairview Park Marriott Hotel Falls Church
- Marriott Fairview Park
- Marriott Falls Church
- Falls Church Marriott