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Holiday Inn & Suites Front Royal Blue Ridge Shadows
Ranked #2 of 10 Hotels in Front Royal
Certificate of Excellence
GreenLeadersGold level
Reviewed 24 August 2014 via mobile

We stayed one night at this property while passing through on our way from WV to CT. It's a bit odd the beaten path - but - well worth it because the property is clean, quiet and well equipped. We stayed in a suite on the 5th floor - the perfect room for our road weary family of four. Especially because the bedroom was separated from the living room - so our boys (ages 10 and 12) were able to stay up late watching TV while my husband and I went to bed. The other great thing about this property is that the restaurant is a Houston's - not the typical HI restaurant. Food and service were great! The only watch out is the bed and breakfast rate. We paid extra to have breakfast included. But because the restaurant is a Houston's the rate doesn't really translate. Instead of "free breakfast" we were given a $20 voucher for breakfast, which only covered a portion of our bill. With this in mind we ended up paying another $26 for breakfast. Not a deal breaker for us - just simply a watch out when booking your rate.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Mykingsdomaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnFrontRoyal, General Manager at Holiday Inn & Suites Front Royal Blue Ridge Shadows, responded to this reviewResponded 18 September 2014

Thank you for choosing to stay at, and your review of, the Holiday Inn & Suites Front Royal Blue Ridge Shadows. I am very glad that we provided exactly the experience that you and your family was looking for. Please come see us again soon.

Safe Travels,
Brent C Jackson
General Manager

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Reviews (490)
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181 - 187 of 490 reviews

Reviewed 18 August 2014

Hotel was extremely clean. Staff very friendly. Rooms were awsome and the views were absolutely stunning!! we only stayed 1 night but would stay again if in that area and would recommend it to anyone traveling in that area. Restaurant attached was one of the best meals we had while traveling!!

  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank terryoBangor_Maine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnFrontRoyal, General Manager at Holiday Inn & Suites Front Royal Blue Ridge Shadows, responded to this reviewResponded 18 September 2014

Thank you for your review of the Holiday Inn & Suites Front Royal Blue Ridge Shadows. I appreciate your feedback. I hope you will visit us again.

Safe Travels,
Brent C Jackson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014

We were surprised by how much we liked this “new” version of Holiday Inn. Our room was large, clean, quiet, contemporary, digitally well-equipped, and remarkably comfortable. Even the hallways had a light and colorful feel about them – all of this in stark contrast to the dark and dreary days of the old Holiday Inn brand. We also liked the out-in-the-country location of this particular property. At first we worried it was going to take us too far off of I-66 in the opposite direction of Front Royal, but the extra drive was only about a mile and the hill-top site was a great place to see the mix of valleys and ridges in the distance. And we enjoyed seeing all the stars that night, something that is difficult to appreciate in other locations where light pollution makes it difficult to remember what a sea of stars can actually look like.

Unfortunately, few things are perfect and there was an item of notable annoyance – enough to reduce our rating to a 4-star experience. When we arrived, there were at least 6 different groups waiting in line for check-in and only one clerk at the desk. After 15 minutes of no movement, people were beginning to show the usual signs of irritation. Once the line did begin to move, it still took at least 5 minutes per customer before we got our turn at the desk. The clerk was obviously stressed and apologized for the “slow computer system” that handled reservations. We might not have mentioned this if this had been a one-time incident -- but -- we encountered the same exact problem at 3 different Holiday Inn locations this summer. The first occurred at a Holiday Inn in Williamsburg (which, after a 20 minute wait, turned out to be a different Holiday Inn from the one we had booked) and the most recent incident was in Austin Texas. In all 3 cases there was only one clerk handling customers and two of these clerks mentioned a “slow computer” for the long wait. We have done our share of travel and these repeated check-in waits were the longest we have experienced at any major hotel chain. Perhaps they were all coincidental but it has made us wonder if the chain might be growing a little too fast for its infrastructure. Hope the problem gets fixed because we really do like the look and feel of the new HI experience.

PS. As noted by other reviewers, the Houlihan’s restaurant next to the hotel is not affiliated with Holiday Inn and we won’t review it here. Nevertheless, our advice to hotel customers visiting the restaurant is to eat in the bar area if you can. We found the service to be 100% better.

  • Stayed: May 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Highway_Marker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnFrontRoyal, General Manager at Holiday Inn & Suites Front Royal Blue Ridge Shadows, responded to this reviewResponded 18 September 2014

I am very sorry to hear that you encountered a slow check in process. I can assure you that we do our best to ensure that we are properly staffed at the front desk to provide a speedy/efficient check-in to each guest. I apologize that we did not meet your expectations at the time of your check-in. The experience you received should not have occurred and I am very sorry that it did. I appreciate that you brought this to my attention. As you can see from the other reviews on this site, this is certainly not a recurring problem at this property and we will ensure that it does not become one.

Safe Travels,
Brent C Jackson
General Manager

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Reviewed 4 August 2014

I've stayed here numerous times now and this is by far my favorite hotel in Front Royal. The staff are very nice and pleasant and will go out of their way to assist. The suites are nice and the view of the golf course from my room was great. There is a restaurant on site (Houlihan's) that needs work with their service, or lack thereof, but it's not a part of the Holiday Inn so no deduction from the hotel.

  • Stayed: August 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Bigfoot424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnFrontRoyal, General Manager at Holiday Inn & Suites Front Royal Blue Ridge Shadows, responded to this reviewResponded 18 September 2014

Thank you for choosing the Holiday Inn & Suites Front Royal Blue Ridge Shadows. It is an honor to hear that we are the best hotel in town. I am very glad you found everything to your liking and I appreciate the loyalty you have shown. It means a lot that you return to stay with us. I will speak with the management at the restaurant to let them know about your comments. Thank you.

Safe Travels,
Brent C Jackson
General Manager

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Reviewed 20 July 2014

This hotel is very. I would recommend this hotel. The room was nice and clean. The best part of our stay was the front desk clerk Angie. She was terrific. Very friendly and helpful with dinner options.

Stayed: July 2014, travelled as a couple
Thank LFSAHWY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnFrontRoyal, General Manager at Holiday Inn & Suites Front Royal Blue Ridge Shadows, responded to this reviewResponded 18 September 2014

Thank you for your review of the Holiday Inn & Suites Front Royal Blue Ridge Shadows. I am very happy that you chose to stay with us as I know there are many options for lodging in the area. I will let Angie know that you appreciated the service she provided. Please come back and see us again soon.

Safe Travels,
Brent C Jackson
General Manager

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Reviewed 14 July 2014 via mobile

Check in was fine. Room was clean. Only one comforter for two beds. We stayed in a suite on the top floor (fifth) which was great because the main hallway leads to the living room, then a door leads to the bedroom, so no noise. Faucet in first floor bathroom and our shower shot out the water painfully. AC in our room blasted if you turned it on, which you need to in July.
Pool is fine for little kids. No green space to play outside. Nice staff.

Stayed: July 2014
2  Thank Jessica G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn & Suites Front Royal Blue Ridge Shadows, responded to this reviewResponded 5 August 2014

Dear Jessica G,

Thank you for staying with us and providing us with your valuable feedback. We strive to ensure all of our guests needs are met and we are pleased to know that you appreciate our staff and that you were happy with your check in experience. Please accept our deepest apologies for the issues you had encountered with your room accommodations. Rest assured that we take all comments and suggestions to heart so that we can improve and provide the exceptional service that our guests expect and deserve.

Once again many thanks for your feedback and we would welcome the opportunity to serve you again.

Sincerely,

Karen C
Case Manager
IHGCare

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Reviewed 12 July 2014

Stayed with family this week as we drove through the Shenandoah Valley and was pleasantly surprised with how clean and friendly (especially Jamie) this hotel was. Would definitely recommend and will stay again when in the area again.

Stayed: July 2014, travelled with family
Thank CBrickey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnFrontRoyal, General Manager at Holiday Inn & Suites Front Royal Blue Ridge Shadows, responded to this reviewResponded 18 September 2014

Thank you for your review of the Holiday Inn & Suites Front Royal Blue Ridge Shadows and thank you for the recommendation to other travelers. We value feedback such as this and I will be certain to let Jaime know that you thought she did a great job. Thank you.

Safe Travels,
Brent C Jackson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn & Suites Front Royal Blue Ridge Shadows

Address: 111 Hospitality Dr, Front Royal, VA 22630-6928
Phone Number:
Region: United States > Virginia > Front Royal
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 10 Hotels in Front Royal
Price Range: £94 - £187 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn & Suites Front Royal Blue Ridge Shadows 3*
Number of rooms: 124
Official Description (provided by the hotel):
Welcome to an award winning hotel. The Holiday Inn & Suites Front Royal Blue Ridge Shadows is the recipient of the 2014 IHG Quality Excellence Award and the 2013, 2012 and 2011 IHG Torchbearer Award (awarded to the Best Holiday Inn hotels) and 2010 IHG Newcomer Award (Best New Holiday Inn). Sophistication and natural beauty unite at this Front Royal, Virginia hotel. For sophisticated but affordable accommodations, look no further than the Holiday Inn & Suites Front Royal Blue Ridge Shadows. We're situated above the award-winning Blue Ridge Shadows Golf Club and surrounded by the beautiful mountains of Front Royal, VA. Our hotel's location is ideal for travelers to immerse themselves in the outdoors. You can take a leisurely drive on Skyline Drive to experience breathtaking views, enjoy a canoe trip on the beautiful Shenandoah River or explore the caverns around Front Royal. Lodging here is also convenient for business travelers visiting the Virginia Inland Port, Ferguson Enterprises, Family Dollar, Toray, American Woodmark, Axalta and other businesses in Front Royal. Our 24-hour business center, free high-speed Internet access, heated indoor pool and 24-hour fitness center are available for your use. Overlooking the beautiful mountains around Front Royal, our hotel rooms and suites offer triple-sheeted bedding, 32-inch LCD flat screen TVs with HD and HBO and refrigerators. From Houlihan's Restaurant and Bar, serving made-from-scratch cuisine three meals a day, to our 4,500 square feet of meeting space for hosting your special event, this Front Royal hotel's amenities provide a relaxing environment for our Virginia guests. ... more   less 
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Also Known As:
Holiday Inn & Suites Front Royal Blue Ridge Shadows Hotel Front Royal
Holiday Inn And Suites Front Royal Blue Ridge Shadows
Holiday Inn Front Royal
Front Royal Holiday Inn

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