Can't comment about the room/service etc. of this hotel, We PAID for the
room, but didn't stay there. Big messy mixup and ugly dispute between the
Hillsville Hampton and Galax Hampton owners/managers. Hillsville Hampton
desk clerks told us that they could CANCEL our reservation at Galax, (at 3 p.m.) and rent
us a room after we had driven 400 miles. We took them at their word.....BIG
MISTAKE....We ended up paying for BOTH rooms, but didn't stay at Galax.
Hillsville Hampton didn't follow through as they assured us they would, so we
got charged for the room at Galax because Galax had a 24-hr cancellation policy.
(most Hamptons we have stayed at have a 'cancel before 6 p.m. same day' policy.)
I contacted Hilton Customer Service, and they said they would look into it. Later
they emailed us to say that the charge would not be negotiated or dropped, as the
owner of Galax Hampton refused. OK.....so I paid the $145. for the room, and a week
later, I got an confusing email. When I inquired about the email, I was told that I should
disregard it, as it was sent to me in error. However....it had a familiar 'ring' to it......same
situation where a customer was contesting the charge,.....same ugly mixup with the
Hillsville Hampton. Bottom line................Was charged the $145.......In the future, we'll find a good room at one of Hilton's competitors in North Carolina or another state. Always stay
at the desk until the clerks actually call...and get a confirmation number for a cancelation.
(Don't take their word for it.) If they had actually called and was told that there was a 24 hr. cancellation policy, we would have just told them that we would drive the extra 8 mi. to the Galax....Why not?? We're very disappointed in Hampton. What a way to treat customers who have used the brand for over 15 years.! Hard lesson, but we feel that as the customer, we STILL have some power.....we
can go elsewhere to a Holiday INN, Marriott, or other competitor......and definitely will.
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- Also Known As:
- Hampton Inn Galax Hotel Galax