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“OK - but no more”
3 of 5 bubbles Review of Hampton Inn Galax

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Hampton Inn Galax
Ranked #1 of 5 Hotels in Galax
Certificate of Excellence
north west england
Level Contributor
375 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 348 helpful votes
“OK - but no more”
3 of 5 bubbles Reviewed 3 October 2013

Located on the outskirts of town on the “main drag”, it’s pretty much a standard Hampton. I would have assumed that Hampton had a common computer reservations system but, here, there seemed to be a difficulty in properly recording non-US residents. Perhaps they just don’t get to see many foreigners.

Other than that, check in was friendly and there’s plenty of parking. Room was spacious, with everything you might need, including fridge and microwave. Bed was a bit soft for our preferences.

Breakfast is included in the rate and is standard fare. There’s hot choices which, as always, never look that appealing. Pastries and breads are fine and there’s always fruit and yoghurts. It’s also appreciated that Hamptons always have coffee in the lobby – although this hospitality falls down when the coffee is cold, as it was on two occasions of our two night stay.

Dining options in Galax seem quite limited. There are a few chain outlets in the immediate vicinity and, in the downtown area, we ate at the Galax Smokehouse. Food was decent BBQ, although we had eaten better on our this trip.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank harters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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464 reviews from our community

Traveller rating
    360
    73
    17
    9
    5
See reviews for
137
158
30
94
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Norwegian first
  • Any
English first
Canfield, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 28 September 2013

Can't comment about the room/service etc. of this hotel, We PAID for the
room, but didn't stay there. Big messy mixup and ugly dispute between the
Hillsville Hampton and Galax Hampton owners/managers. Hillsville Hampton
desk clerks told us that they could CANCEL our reservation at Galax, (at 3 p.m.) and rent
us a room after we had driven 400 miles. We took them at their word.....BIG
MISTAKE....We ended up paying for BOTH rooms, but didn't stay at Galax.
Hillsville Hampton didn't follow through as they assured us they would, so we
got charged for the room at Galax because Galax had a 24-hr cancellation policy.
(most Hamptons we have stayed at have a 'cancel before 6 p.m. same day' policy.)
I contacted Hilton Customer Service, and they said they would look into it. Later
they emailed us to say that the charge would not be negotiated or dropped, as the
owner of Galax Hampton refused. OK.....so I paid the $145. for the room, and a week
later, I got an confusing email. When I inquired about the email, I was told that I should
disregard it, as it was sent to me in error. However....it had a familiar 'ring' to it......same
situation where a customer was contesting the charge,.....same ugly mixup with the
Hillsville Hampton. Bottom line................Was charged the $145.......In the future, we'll find a good room at one of Hilton's competitors in North Carolina or another state. Always stay
at the desk until the clerks actually call...and get a confirmation number for a cancelation.
(Don't take their word for it.) If they had actually called and was told that there was a 24 hr. cancellation policy, we would have just told them that we would drive the extra 8 mi. to the Galax....Why not?? We're very disappointed in Hampton. What a way to treat customers who have used the brand for over 15 years.! Hard lesson, but we feel that as the customer, we STILL have some power.....we
can go elsewhere to a Holiday INN, Marriott, or other competitor......and definitely will.

Stayed May 2013, travelled with family
Helpful?
Thank daisydots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, Virginia
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 28 September 2013

We came to Galax on business and the company with whom I was working booked us here for one night. Since it was a long drive and we had never been to Galax before, we decided to stay an extra day to explore. The hotel staff was able to shuffle some things around so that we could stay a second night without having to move rooms which really made things easier. The hotel itself was clean, relaxing and comfortable. Love the fact that they use duvet covers that are washed for each guest -- I hate the idea of hotel bedspreads. One thing that was a HUGE plus was the 24/7 access to GOOD coffee in the lobby. We had brought our own bag to brew in the room but the room pots are not set up for regular sized filters so this was a lifesaver. Pool area was clean and the hot tub was nice. Exercise room was terrific -- glad they had elliptical machines as some hotels only have stationary bikes and treadmills. Internet much easier to access than in many hotels. Night staff super-friendly and welcoming. Breakfast was standard but no complaints -- definitely welcome. Also like that there are not just cookies but also fresh fruits available in the lobby all the time. Thanks for making business travel feel like a vacation!

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
5 of 5 bubbles Reviewed 23 September 2013

We enjoy staying at Hampton, it is an excellent experience. The staff is so personable and ready to meet any need that we may have. We enjoyed breakfast and the unlimited items available. We will surely take advantage of this facility when we are in the area again.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, United States
1 review
4 of 5 bubbles Reviewed 23 September 2013

Hotel was very clean, quiet and the staff was most helpful with any questions I had. Great location in the center of town and accessible to everything. The Breakfast could use a little work but overall was satisfying. The snack bag for our morning commute to meetings was a so much needed. Gives you that extra pick me up before lunch. Would stay here anytime I am in the area for business or leisure.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Jacqueline W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Williamsburg, Va
Level Contributor
268 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 bubbles Reviewed 21 September 2013

After travelling on the motorcycle for six days and staying at some "acceptable" hotels, this place was the bomb! We arrived after 12 hours on the bikes and were greeted by a very friendly receptionist. Fresh cookies were available, the breakfast area looked great and I knew it would be comfortable. The room was very nice, wide array of channel selections, microwave, frig and coffee maker. I had double queens though I only needed one. The bathroom was clean, bed was very comfy.

Breakfast was exceptional. Fresh oatmeal? Holy smokes, I was use to the packets.... Great stay, off the main road and restaurants in the immediate area.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 11Limited
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, United States
1 review
5 of 5 bubbles Reviewed 3 September 2013

Hotel was very clean, both inside and out. Location was very convenient. Rooms were very nice and roomy. Bed was comfortable. Free continental breakfast was very good. Staff was very helpful and friendly.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Alice L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn Galax

Property: Hampton Inn Galax
Address: 205 Cranberry Rd, Galax, VA 24333-2507
Phone Number:
Region: United States > Virginia > Galax
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Galax
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn Galax 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Hampton Inn Galax Hotel Galax

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