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“Poor customer service”
Review of Galax Motel

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Galax Motel
Ranked #5 of 5 Hotels in Galax
Reviewed 22 December 2012

Don't let the photo full you. This place is not kid friendly and customer service was horrible as soon as he found out I had children he said he had no rooms available. Guess unless you want to do drugs and trash the place you are not welcome. Seen a room before and it was very small one bed and smelled of smoke and mold. Nothing like the picture shown on review.

  • Stayed: December 2012
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2  Thank wlatronica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 29 July 2009

We had read good reviews on the Galax Motel website, so we decided to try it out on a mini vacation with limited funds. When we drove in, we were quite skeptical, but decided to go for it. It does indeed look pretty run-down - but the staff was very friendly and pleasant. When we went into our room, we were pleasantly surprised. It was clean and the place was very quite - except for a little road noise from time to time. No frills here - but the price is great if you're on a budget. Good location too. Our biggest let-down was no coffee! When we checked out at around 9 AM - the office was closed and of course we couldn't even get a cup of coffee. Had to hang keys on a hook outside of door. That issue could have been a little better - maybe have staff available in the morning and a nice pot of coffee available for guests. All in all, would stay here again.

  • Stayed: July 2009, travelled as a couple
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6  Thank classy_carolina_lady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Galax Motel

Address: 549 E Stuart Dr, Galax, VA 24333-2218
Region: United States > Virginia > Galax
Amenities:
Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #5 of 5 Hotels in Galax
Price Range: £21 - £25 (Based on Average Rates for a Standard Room)
Number of rooms: 12
Official Description (provided by the hotel):
Free wireless internet access, 24 hour front desk, free local telephone calls, free coffee in morning, nonsmoking rooms/facilities. Check in time 12:30 pm. Check out Time 11:00 am. Restaurant nearby. Television with cable, alarm clock with radio, hair dryers in all rooms, refrigerator in rooms, connecting rooms, low weekly rates. All Rooms on Ground Floor. Welcome MasterCard, Visa, and Discovery. ... more   less 

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