We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“If only the shower was better...”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Comfort Suites Glen Allen
Ranked #9 of 23 Hotels in Glen Allen
Certificate of Excellence
Reviewed 7 February 2014

First the positives; as others have stated this really is a nice hotel with great amenities, clean and comfortable rooms, and an above average comp breakfast with menu items that vary daily. Our king suite was really spacious with two LARGE flat screen TV's, plenty of countertop space, microwave, fridge, etc. The bathroom was also nicely appointed and the walk-in shower looked good, but here's the problem. The shower had a 'rainfall' type head located on the ceiling with no options; if you didn't want to get your hair wet, too bad. The water flow was the weakest I've ever experienced in a hotel and that's saying a lot. It was so weak that the temperature took forever to adjust; I set it halfway to hot the first time and waited outside for over 5 minutes and the water was still ice cold, turned it all the way to hot and waited another few minutes before it finally got warm enough to step in. A few minutes later it was scalding, so turned it back to halfway and it took several more minutes before the temp corrected....combine this with a water flow that could barely wet a washcloth and you've got a totally frustrating experience. I understand the need for water conservation, but under normal circumstances I can take a shower in ten minutes or so; with this one it took longer than that just to get the temperature adjusted and then three times that long to get washed and rinsed off so where's the savings? I don't know if our fifth floor location had anything to do with it but if we plan to stay here again, I'll check the shower first and if it's the same, we'll pass.

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank billdozerGroveland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Comfort Suites Glen Allen, responded to this reviewResponded 10 February 2014

Dear billdozerGroveland,

Thank you so much for telling us about your visit with us. Thank you so much for your comments and concerns. We are very sorry that you were not completely satisfied with the shower in your room. We are very sorry for the inconvenience. We will pass this very valuable feedback on to our staff. We use guest feedback to make changes to the hotel to make it better for you, and future guests to the hotel. Thank you so much for your time. We hope that you will consider us again in the future.

Sincerely,
Comfort Suites Glen Allen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (281)
Traveller rating
Traveller type
Time of year
Language

155 - 161 of 281 reviews

Reviewed 29 January 2014

I ended up having to stay in Glen Allen due to a large snowstorm in DC. My choice was well rewarded with an excellent fourth story room and great facilities. The fish tank in the lobby provided a nice touch to the breakfast restaurant. The room was a two room suite and the bed, bathroom, and counters were very clean. The hotel was one of the best Comfort Suites I've ever stayed at and I'm a Comfort Inn frequent traveler(Choice Privilege Member). The breakfast was excellent. The only downside for travelers on I-95 is that it is not easily accessible from the Interstate. The directions were good, but there are several turns through the shopping area that could make it difficult for people not familiar with the area. One landmark will help-it is right between I-95 and the Virginia Commerce Mall. I recommend this hotel if you need to stay in the Glen Allen area or stopping before one gets to Washington, DC (about 100 miles away)

  • Stayed: January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Comfort Suites Glen Allen, responded to this reviewResponded 3 February 2014

Dear James,

Thank you for choosing our hotel. We appreciate all of your comments about the hotel. We will pass these comment on to our staff. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you for your time. We hope that you will consider us again in the future.

Sincerely ,
Comfort Suites Glen Allen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2013

As soon as you enter the lobby, the beautiful fish tank at the entrance will attract you like a magnet. Speedy check in and very pleasant people at the front desk. The suite is a real two room suite , very elegant and decorated to last. Granite countertops everywhere...Two flat screen TVs and a very comfortable bed.
A very good representation to Comfort Suites nationwide.

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DVadala1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Comfort Suites Glen Allen, responded to this reviewResponded 30 December 2013

Dear Samf5050,

Thank you for telling us about your stay. We are delighted to read that you were satisfied with your stay. We will pass this good feedback on to our stay. We are so glad that you enjoyed your suite. Thank you for your time. We hope that you will consider us again in the future.

Sincerely,
Comfort Suites Glen Allen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2013 via mobile

Carpeting in hallway of 5th floor and our room needed vacuuming gum stuck to the bathroom floor in 3 places. Near the hwy but quiet. Texas Roadhouse within 1/2 mile Plenty of parking right in front of hotel. Breakfast at 6am which we like since we are early risers and early to leave.

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank AbbysNana01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Comfort Suites Glen Allen, responded to this reviewResponded 6 December 2013

Dear AbbysNana01,

Thank you for telling us about your recent visit with us. We are very sorry that you were not completely satisfied with your stay. Thank you for telling us your concerns about the cleanliness in the hotel. We are very sorry for this. We do have a full housekeeping staff, and room inspectors. We will pass this feedback on to them. We value all guest feedback. It allow us to make the necessary changes to the hotel to make it better for you, and future guests. Thank you for staying with us. We hope that you will give us another chance in the future.

Sincerely,
Comfort Suites Glen Allen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2013

We belong to Choice Privilages. Every time we travel from Maine to Florida this is our favorite Comfort Suite to stay at. We always get a warm and friendly welcome. We love the enormous size of the rooms with refrigerator and microwave. Breakfast is great. There is nothing not to like here. We highly recommend staying here.

  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Hacheta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Comfort Suites Glen Allen, responded to this reviewResponded 4 November 2013

Dear Hacheta,

Thank you for telling us about your stay with us. We really appreciate all of your feedback. We are so glad that you chose us again. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you for staying with us. We hope to see you again in the future.

Sincerely,
Comfort Suites Glen Allen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2013

This was a very nice, clean and comfortable hotel. The room was clean. The staff was very accommodating. The breakfast was standard hotel fare....nothing spectacular. We will stop here again on our next trip. The hotel has NON-smoking rooms.

  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gary G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Comfort Suites Glen Allen, responded to this reviewResponded 4 November 2013

Dear Gary,

Thank you for telling us about your stay with us. We value all of your feedback. We will pass it on to our staff. We hope you and your family enjoyed your time in Glen Allen. Thank you for your time. We hope that you will consider us again in the future.

Sincerely,
Comfort Suites Glen Allen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2013

Great place to stay. Extremely polite helpful staff. Clean comfortable, huge room at a great rate. Stayed on business but would go back for personal trip if staying tin the area. Breakfast was plentiful and tasty.

  • Stayed: October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JohnnyPopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Comfort Suites Glen Allen, responded to this reviewResponded 28 October 2013

Dear JohnnyPopper,

Thank you for telling us about your stay with us. We are so glad that you stayed with us on business. We appreciate all of our business travelers. We will pass this wonderful feedback on to our staff. They always appreciate hearing feedback about their service. Thank you so much for your time. We hope that you will consider us again in the future.

Sincerely,
Comfort Suites Glen Allen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Glen Allen hotels
0 mi away
Candlewood Suites Glen Allen
Candlewood Suites Glen Allen
#8 of 23 in Glen Allen
99 reviews
7.4 mi away
Hampton Inn Richmond-West
Hampton Inn Richmond-West
#1 of 23 in Glen Allen
763 reviews
0.9 mi away
SpringHill Suites Richmond Virginia Center
Show Prices
Show Prices
Show Prices
7.6 mi away
Hilton Garden Inn Richmond Innsbrook
0.7 mi away
Virginia Crossings Hotel & Conference Center, Tapestry Collection by Hilton
2.4 mi away
Best Western Plus Glen Allen Inn
Show Prices
Show Prices
Show Prices

Been to Comfort Suites Glen Allen? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Suites Glen Allen

Address: 10601 Telegraph Rd, Glen Allen, VA 23059-4684
Phone Number:
Region: United States > Virginia > Glen Allen
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Glen Allen
#6 Business Hotel in Glen Allen
#6 Family Hotel in Glen Allen
Price Range: £64 - £92 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Glen Allen 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Comfort Suites, a Glen Allen hotel next to the Virginia Center Commons Enjoy a wealth of amenities in a convenient location when choosing the Comfort Suites(R) in Glen Allen, VA. Our non-smoking hotel is ideally located near Interstates 95 and 295, next to the Virginia Center Commons mall Get refreshed in our inviting guest rooms, all of which feature refrigerators and microwaves along with expanded cable television channels, coffee makers and hair dryers. Keep your electronic devices charged with the recharge device including AC and USB outlets provided in all guest rooms. Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Suites(R) the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TripOnline SA, getaroom.com, Ebookers, HotelsClick, Evoline ltd, HotelQuickly, 5viajes2012 S.L. and Cancelon so you can book your Comfort Suites Glen Allen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Suites Glen Allen Hotel Glen Allen
Glen Allen Comfort Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing