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“Great Location”

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Comfort Suites Glen Allen
Ranked #7 of 23 Hotels in Glen Allen
Certificate of Excellence
Albany, New York
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Great Location”
5 of 5 bubbles Reviewed 10 April 2014

As do probably a good majority of the clientele at the hotel.. We were on a stop over, driving down the east coast.
The hotel was clean and updated. The room was huge! We had a King suite for the 2 of us. It was extremely reasonably priced. The master bedroom was large with a nice bed, furnishings, fridge , large screen TV ..and a door to close off the bedroom if someone is staying in the other room. Yes.. Other room! A bar area separates the 2 areas.. There's a pull out couch and again .. Another large screen TV. We never even used that room except to exit into the hallway. The breakfast was good.. And the hotel was within walking distance of a Mall. Within driving distance there were all sorts of restaurants and stores.. Great stop over place.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank livluvsunsand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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256 reviews from our community

Traveller rating
    139
    73
    31
    8
    5
See reviews for
128
42
9
46
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • Any
English first
Wilmington, Delaware
Level Contributor
95 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 bubbles Reviewed 11 March 2014

Let me say that every hotel representative I spoke to was extremely kind and friendly. This was not a business/pleasure trip. I needed a place to sleep for 6 hours. I was looking for quite, clean and comfortable. I was not looking to spend much understandably.
The prices in this area are not low.
The location is apparently close to the university.
My room was very clean.
The bed was perfect.
After explaining my purpose I was given a room away from the soccer teams that were staying for the weekend. I never heard a thing. Thank you sir!
There are some upgrades needed at this hotel. The bathtub must have been from a very long time ago, stained and worn. The heater made so much noise! I turned it off. It was a cold night but I didn't have time to change rooms or listen to it.
I am an AARP and a AAA member but did not get the discount because the soccer teams were there. I was disappointed. It was after midnight. I was staying 6 hours. I should have been given the discount.
I must say that there were so many amenities at this hotel that it IS trying hard to be make value for the area. I suspect that is why the tried and true tub. No excuse for the heater, they can break at anytime. I suspect it is an older model.
There are many breakfast choices. Of course there are many processed choices, but if you are inclined, you can find a good amount of natural choices.

Room Tip: Tell the front desk what u value. The gym,food,computers are all on the 1st floor.
See more room tips
  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mgitsme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Comfort Suites Glen Allen, responded to this review, 17 March 2014
Dear Mgisme,

Thank you for telling us about your stay with us. We are so glad that we could accommodate you. Thank you for telling us your concerns. We are very sorry that you were not completely satisfied. We really value all guest feedback. It allows us to make changes to the hotel to make it better for you, and future guests to the hotel. Thank you so much for your time. We hope to see you again in the future.

Sincerely,
Comfort Suites Glen Allen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
44 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 25 February 2014

This hotel is one of the very few that offers potatoes for breakfast....and real scrambled eggs, not those powdered ones you often fine.

The room was extremely spacious, we had a king room which had a defined bedroom with its own door and separate living room. The living room area had hard wood floors which was a really nice surprise.

Overall the room was clean with the exception of the pillows Not one but TWO pillow cases had dirt marks on them. One was even put on the pillow inside out which made me wonder if other things were overlooked.

Stayed February 2014, travelled as a couple
Helpful?
1 Thank traceyincanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Comfort Suites Glen Allen, responded to this review, 3 March 2014
Dear Traceyincanada,

Thank you for telling us about your stay with us. We really appreciate your feedback. Thank you for telling us about your concerns about the pillows in your room. We are very sorry for this. We will pass this feedback on to our staff. We use the guest feedback to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you for your time. We hope that you will consider us again in the future.

Sincerely,
Comfort Suites Glen Allen
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Groveland
Level Contributor
142 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
4 of 5 bubbles Reviewed 7 February 2014

First the positives; as others have stated this really is a nice hotel with great amenities, clean and comfortable rooms, and an above average comp breakfast with menu items that vary daily. Our king suite was really spacious with two LARGE flat screen TV's, plenty of countertop space, microwave, fridge, etc. The bathroom was also nicely appointed and the walk-in shower looked good, but here's the problem. The shower had a 'rainfall' type head located on the ceiling with no options; if you didn't want to get your hair wet, too bad. The water flow was the weakest I've ever experienced in a hotel and that's saying a lot. It was so weak that the temperature took forever to adjust; I set it halfway to hot the first time and waited outside for over 5 minutes and the water was still ice cold, turned it all the way to hot and waited another few minutes before it finally got warm enough to step in. A few minutes later it was scalding, so turned it back to halfway and it took several more minutes before the temp corrected....combine this with a water flow that could barely wet a washcloth and you've got a totally frustrating experience. I understand the need for water conservation, but under normal circumstances I can take a shower in ten minutes or so; with this one it took longer than that just to get the temperature adjusted and then three times that long to get washed and rinsed off so where's the savings? I don't know if our fifth floor location had anything to do with it but if we plan to stay here again, I'll check the shower first and if it's the same, we'll pass.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank billdozerGroveland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Comfort Suites Glen Allen, responded to this review, 10 February 2014
Dear billdozerGroveland,

Thank you so much for telling us about your visit with us. Thank you so much for your comments and concerns. We are very sorry that you were not completely satisfied with the shower in your room. We are very sorry for the inconvenience. We will pass this very valuable feedback on to our staff. We use guest feedback to make changes to the hotel to make it better for you, and future guests to the hotel. Thank you so much for your time. We hope that you will consider us again in the future.

Sincerely,
Comfort Suites Glen Allen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coinjock, North Carolina
Level Contributor
75 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 29 January 2014

I ended up having to stay in Glen Allen due to a large snowstorm in DC. My choice was well rewarded with an excellent fourth story room and great facilities. The fish tank in the lobby provided a nice touch to the breakfast restaurant. The room was a two room suite and the bed, bathroom, and counters were very clean. The hotel was one of the best Comfort Suites I've ever stayed at and I'm a Comfort Inn frequent traveler(Choice Privilege Member). The breakfast was excellent. The only downside for travelers on I-95 is that it is not easily accessible from the Interstate. The directions were good, but there are several turns through the shopping area that could make it difficult for people not familiar with the area. One landmark will help-it is right between I-95 and the Virginia Commerce Mall. I recommend this hotel if you need to stay in the Glen Allen area or stopping before one gets to Washington, DC (about 100 miles away)

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Comfort Suites Glen Allen, responded to this review, 3 February 2014
Dear James,

Thank you for choosing our hotel. We appreciate all of your comments about the hotel. We will pass these comment on to our staff. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you for your time. We hope that you will consider us again in the future.

Sincerely ,
Comfort Suites Glen Allen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Woodbridge, United Kingdom
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 27 December 2013

As soon as you enter the lobby, the beautiful fish tank at the entrance will attract you like a magnet. Speedy check in and very pleasant people at the front desk. The suite is a real two room suite , very elegant and decorated to last. Granite countertops everywhere...Two flat screen TVs and a very comfortable bed.
A very good representation to Comfort Suites nationwide.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DVadala1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Comfort Suites Glen Allen, responded to this review, 30 December 2013
Dear Samf5050,

Thank you for telling us about your stay. We are delighted to read that you were satisfied with your stay. We will pass this good feedback on to our stay. We are so glad that you enjoyed your suite. Thank you for your time. We hope that you will consider us again in the future.

Sincerely,
Comfort Suites Glen Allen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lakeland, Florida
Level Contributor
119 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed 23 November 2013 via mobile

Carpeting in hallway of 5th floor and our room needed vacuuming gum stuck to the bathroom floor in 3 places. Near the hwy but quiet. Texas Roadhouse within 1/2 mile Plenty of parking right in front of hotel. Breakfast at 6am which we like since we are early risers and early to leave.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AbbysNana01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Comfort Suites Glen Allen, responded to this review, 6 December 2013
Dear AbbysNana01,

Thank you for telling us about your recent visit with us. We are very sorry that you were not completely satisfied with your stay. Thank you for telling us your concerns about the cleanliness in the hotel. We are very sorry for this. We do have a full housekeeping staff, and room inspectors. We will pass this feedback on to them. We value all guest feedback. It allow us to make the necessary changes to the hotel to make it better for you, and future guests. Thank you for staying with us. We hope that you will give us another chance in the future.

Sincerely,
Comfort Suites Glen Allen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Glen Allen

Property: Comfort Suites Glen Allen
Address: 10601 Telegraph Road, Glen Allen, VA 23059
Phone Number:
Region: United States > Virginia > Glen Allen
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Glen Allen
#6 Business Hotel in Glen Allen
#6 Family Hotel in Glen Allen
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Suites Glen Allen 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Comfort Suites, a Glen Allen hotel next to the Virginia Center Commons Enjoy a wealth of amenities in a convenient location when choosing the Comfort Suites(R) in Glen Allen, VA. Our non-smoking hotel is ideally located near Interstates 95 and 295, next to the Virginia Center Commons mall Get refreshed in our inviting guest rooms, all of which feature refrigerators and microwaves along with expanded cable television channels, coffee makers and hair dryers. Keep your electronic devices charged with the recharge device including AC and USB outlets provided in all guest rooms. Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Suites(R) the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast. ... more   less 
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Also Known As:
Comfort Suites Glen Allen Hotel Glen Allen
Glen Allen Comfort Suites

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