The positives. Rooms were nice, comfortable and had a great layout. Breakfast was almost inedible each morning unless you wanted cereal. Housekeeping was almost non - existent. Front desk staff was rude and acted like they didn't want to be there with the exception of one person. GO was unreasonable, confrontational and belligerent when complaints and concerns were brought up. Found holes in the shower that were filled in with toilet paper. Refrigerator barely got cold. Indoor Pool was out of order when we arrived and when fixed, chlorine vapor was so strong one could only tolerate the are for a few minutes before eyes started burning. Room needs ventilation. We stayed for over a week while at a baseball tournament and had a very affordable group rate. Would have glad paid a few dollars more to have a more amenable staff, clean and repaired property.
- Official Description (provided by the hotel):
- Comfort Suites, a Glen Allen hotel next to the Virginia Center Commons Enjoy a wealth of amenities in a convenient location when choosing the Comfort Suites(R) in Glen Allen, VA. Our non-smoking hotel is ideally located near Interstates 95 and 295, next to the Virginia Center Commons mall Get refreshed in our inviting guest rooms, all of which feature refrigerators and microwaves along with expanded cable television channels, coffee makers and hair dryers. Keep your electronic devices charged with the recharge device including AC and USB outlets provided in all guest rooms. Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Suites(R) the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast. ... more less
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- Also Known As:
- Comfort Suites Glen Allen Hotel Glen Allen
- Glen Allen Comfort Suites