We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Tough one to write”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Homewood Suites by Hilton Richmond-West End
Ranked #9 of 23 Hotels in Glen Allen
Saint Louis, Missouri
Level 4 Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Tough one to write”
Reviewed 25 July 2014

This is a difficult review to write. While the staff and services are very much up to par, I am very bothered by the physical condition of the room. I am attaching a couple of pics of items that in my opinion are well outside what I believe would be Hilton's requirements for overall room conditions.
The chair is simply worn out and for all intensive purposes a 'Throw a way item' Peeling wall paper and leaks are just unacceptable for the Hilton brand. I travel frequently with my kids and family and stay in mostly Hilton branded hotels, and this is a first for conditions of this sort.

This is not a staff issue. Everyone here is kind and courteous and those items they have control over are great.

Noise is also and issue as every step above was heard all night long.

Capital improvements are long overdue here in this travelers opinion.

Room Tip: top floor to avoid the noise from above.
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Bob A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

548 reviews from our community

Traveller rating
    230
    155
    76
    44
    43
See reviews for
213
72
18
196
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • Any
English first
Connecticut
Level 4 Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 July 2014 via mobile

Staff was very helpful. Room was clean. Fit our whole family into the room. Breakfast was good too. Meet all of our expectations for a good price.

Good locations for restaurants.
We would recommend this hotel.

Stayed July 2014, travelled with family
Helpful?
Thank Carl P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montpelier, United States
1 review
Reviewed 15 July 2014

As a family of five we often struggle with staying in hotels. We need two rooms in order for kids to fall asleep and we've tried many different hotels and many different arrangements. Homewood Suites is THE BEST hotel for traveling with a family. Two bedrooms (each with their own door) plus a living room between them means happy parents and well rested kids. Above-average complimentary breakfast, friendly staff, clean rooms, comfortable beds, at a price that is less than two regular rooms at other hotels. This hotel was a really really (really) good find.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Jonathan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairfield, New Jersey, USA
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 July 2014

The Homewood suites are a great value. The rooms are spacious, clean, well-maintained, and quiet - just try not to get a room close to the elevator. We stayed here over the Hyatt and saved over $200. The breakfasts are not as fancy but the quantity and quality of the offering was good.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank 878kevine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Carolina
Level 5 Contributor
66 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 8 July 2014

We stayed here on 7/2/14 on our way in to DC. I must rave about the customer service we received before I even discuss our room! We have three kids, the youngest being 2, and he left behind a 30" stuffed Mickey Mouse that he'd had since he was 16 months and sleeps with every night (he put it down as we were walking out, and we didn't notice). We were only an hour down the road when we received a call from the hotel. Housekeeping had already been in our room, and they found Mickey, and they knew it was someone's much loved toy! The front desk called us immediately knowing that it wouldn't be too long before we started an epic hunt for Mickey. We were able to go back and retrieve him on our way back home. The front desk on my return was great, and they said Mickey had been quite a good guest and had a great stay. :) I so appreciated that phone call. Otherwise, we probably wouldn't have realized until bedtime. They could have easily just stuck him in lost and found and waited for us to call. They didn't. They called us. Gave me peace of mind knowing that Mickey was in good hands!

As far as the room goes, it was typical Homewood Suites. The only reason I didn't give this location 5 stars was because the air conditioning was quite loud. It seemed like perhaps the ducts that lead to the hallway were causing a vibration in our room. We couldn't figure out what was vibrating, although my husband seemed to think it was in the bathroom area, such as the vanity light. But our room was clean, we had the right number of towels without asking, breakfast was decent. Would stay here again!

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank elizs77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington, DC
1 review
Reviewed 8 July 2014

If you stay on lower floors, be prepared to hear the kids above you running and bumping, floors are thin. Breakfast can be chaotic as everyone is going for it at the same time. No systematic approach setup.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Dennis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fincastle, Virginia
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 6 July 2014

This was a wonderful place to stay, especially with a family. Centrally located. Wonderful and helpful staff. Rooms were spacious and well maintained. Would certainly stay here again and we have recommended this location to several family members and friends.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank tlf87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Glen Allen hotels
0.2 mi away
Hampton Inn Richmond-West
Hampton Inn Richmond-West
#1 of 23 in Glen Allen
701 reviews
0.3 mi away
Hilton Garden Inn Richmond Innsbrook
0.3 mi away
Hyatt Place Richmond/Innsbrook
Show Prices
Show Prices
Show Prices
0.1 mi away
Comfort Suites Innsbrook
Comfort Suites Innsbrook
#15 of 23 in Glen Allen
139 reviews
1.1 mi away
Candlewood Suites Richmond West End Short Pump
0.5 mi away
Richmond Marriott Short Pump
Richmond Marriott Short Pump
#6 of 23 in Glen Allen
164 reviews
Show Prices
Show Prices
Show Prices

Been to Homewood Suites by Hilton Richmond-West End? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Homewood Suites by Hilton Richmond-West End

Property: Homewood Suites by Hilton Richmond-West End
Address: 4100 Innslake Dr, Glen Allen, VA 23060-3344
Phone Number:
Region: United States > Virginia > Glen Allen
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Glen Allen
#5 Business Hotel in Glen Allen
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites by Hilton Richmond-West End 3*
Number of rooms: 123
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Hilton Hotels Direct, Hotels.com, TripOnline SA, 5viajes2012 S.L., getaroom.com, HotelQuickly, Evoline ltd and Cancelon so you can book your Homewood Suites by Hilton Richmond-West End reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Homewood Suites By Hilton Richmond-West End Hotel Glen Allen
Glen Allen Hilton
Glen Allen Homewood Suites
Homewood Suites Glen Allen
Homewood Glen Allen
Hilton Glen Allen

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing