This is a difficult review to write. While the staff and services are very much up to par, I am very bothered by the physical condition of the room. I am attaching a couple of pics of items that in my opinion are well outside what I believe would be Hilton's requirements for overall room conditions.
The chair is simply worn out and for all intensive purposes a 'Throw a way item' Peeling wall paper and leaks are just unacceptable for the Hilton brand. I travel frequently with my kids and family and stay in mostly Hilton branded hotels, and this is a first for conditions of this sort.
This is not a staff issue. Everyone here is kind and courteous and those items they have control over are great.
Noise is also and issue as every step above was heard all night long.
Capital improvements are long overdue here in this travelers opinion.
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- Also Known As:
- Homewood Suites By Hilton Richmond-West End Hotel Glen Allen
- Glen Allen Hilton
- Glen Allen Homewood Suites
- Homewood Suites Glen Allen
- Homewood Glen Allen
- Hilton Glen Allen