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“Excellent stay”

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Homewood Suites by Hilton Richmond-West End
Ranked #7 of 23 Hotels in Glen Allen
Reviewed 29 July 2014

This hotel felt warm and cozy. Just like being home away from home. The staff was great. The rooms were clean. Breakfast and dinner included in stay. I expected breakfast, but dinner to be included was a plus.

  • Stayed: July 2014, travelled with friends
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Review collected in partnership with Homewood Suites by Hilton
Thank Camisha W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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405 - 411 of 587 reviews

Reviewed 27 July 2014

I had an early morning meeting and had therefore arranged to spend the night in the Innslake Homewood Suite hotel. located in the heart of Innslake, but off the beaten path, this hotel was perfectly located in proximity to my location needed. Great staff, quiet rooms, fantastic showers--just what I needed after a 16 hour day!

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank Lyn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2014

This is a difficult review to write. While the staff and services are very much up to par, I am very bothered by the physical condition of the room. I am attaching a couple of pics of items that in my opinion are well outside what I believe would be Hilton's requirements for overall room conditions.
The chair is simply worn out and for all intensive purposes a 'Throw a way item' Peeling wall paper and leaks are just unacceptable for the Hilton brand. I travel frequently with my kids and family and stay in mostly Hilton branded hotels, and this is a first for conditions of this sort.

This is not a staff issue. Everyone here is kind and courteous and those items they have control over are great.

Noise is also and issue as every step above was heard all night long.

Capital improvements are long overdue here in this travelers opinion.

Room Tip: top floor to avoid the noise from above.
See more room tips
  • Stayed: July 2014, travelled with family
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Thank BobA562
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2014

Staff was very helpful. Room was clean. Fit our whole family into the room. Breakfast was good too. Meet all of our expectations for a good price.

Good locations for restaurants.
We would recommend this hotel.

Stayed: July 2014, travelled with family
Thank Carl P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2014

As a family of five we often struggle with staying in hotels. We need two rooms in order for kids to fall asleep and we've tried many different hotels and many different arrangements. Homewood Suites is THE BEST hotel for traveling with a family. Two bedrooms (each with their own door) plus a living room between them means happy parents and well rested kids. Above-average complimentary breakfast, friendly staff, clean rooms, comfortable beds, at a price that is less than two regular rooms at other hotels. This hotel was a really really (really) good find.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Jonathan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2014

The Homewood suites are a great value. The rooms are spacious, clean, well-maintained, and quiet - just try not to get a room close to the elevator. We stayed here over the Hyatt and saved over $200. The breakfasts are not as fancy but the quantity and quality of the offering was good.

  • Stayed: July 2014, travelled with family
    • Value
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    • Rooms
    • Cleanliness
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Review collected in partnership with Homewood Suites by Hilton
Thank 878kevine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2014

We stayed here on 7/2/14 on our way in to DC. I must rave about the customer service we received before I even discuss our room! We have three kids, the youngest being 2, and he left behind a 30" stuffed Mickey Mouse that he'd had since he was 16 months and sleeps with every night (he put it down as we were walking out, and we didn't notice). We were only an hour down the road when we received a call from the hotel. Housekeeping had already been in our room, and they found Mickey, and they knew it was someone's much loved toy! The front desk called us immediately knowing that it wouldn't be too long before we started an epic hunt for Mickey. We were able to go back and retrieve him on our way back home. The front desk on my return was great, and they said Mickey had been quite a good guest and had a great stay. :) I so appreciated that phone call. Otherwise, we probably wouldn't have realized until bedtime. They could have easily just stuck him in lost and found and waited for us to call. They didn't. They called us. Gave me peace of mind knowing that Mickey was in good hands!

As far as the room goes, it was typical Homewood Suites. The only reason I didn't give this location 5 stars was because the air conditioning was quite loud. It seemed like perhaps the ducts that lead to the hallway were causing a vibration in our room. We couldn't figure out what was vibrating, although my husband seemed to think it was in the bathroom area, such as the vanity light. But our room was clean, we had the right number of towels without asking, breakfast was decent. Would stay here again!

  • Stayed: July 2014, travelled with family
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Thank elizs77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Richmond-West End

Address: 4100 Innslake Dr, Glen Allen, VA 23060-3344
Phone Number:
Region: United States > Virginia > Glen Allen
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Glen Allen
#5 Business Hotel in Glen Allen
Price Range: £85 - £140 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Richmond-West End 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Homewood Suites By Hilton Richmond-West End Hotel Glen Allen
Glen Allen Hilton
Glen Allen Homewood Suites
Homewood Suites Glen Allen
Hilton Glen Allen
Homewood Glen Allen

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