I would have given this hotel a 4-star rating had it not been for a number of issues. First and foremost, for our stay, only one of the two elevators were working. We were in town for a lacrosse tournament, and there was also a baseball tourney there. Lots of humanity for one elevator.
Hotel room couch had many stains. Front desk worker Gary was always disheveled, shirt wrinkled and untucked, making for a poor first impression on entering the hotel.
GPS took us to a side street entrance, which was really driving through a parking lot. There was a very small sign at the road, which was not visible at night when we arrived. Complementary continental breakfast was fine. Room size was great. Corner couch, swivel flat screen TV for viewing from couch or bed. Wet bar with refrigerator and sink, but no microwave. Desk with chair & desk lamp. Bathroom sink was in the room, not the bathroom. Large mirror and lots of counter space were pluses. Tiny space for tub / toilet area was a minus. Literally had to stand between tub and back of bathroom door to shut the door. Room AC worked fine, but it was so close to the one bed, I could not walk between the bed and window, and the Person sleeping in the bed near the window froze for the rest of the room to be comfortable.
Sadly, the hotel provides places to extinguish cigarettes and benches too close to the front entrance. There was no way to avoid walking through clouds of smoke, so that was disgusting. Actually, for the price we paid, I'm surprised I'm not giving a rating of two stars.
We did not visit the pool, work out facility, or business center.
Free wi-fi was a plus as my daughter had homework.
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- Also Known As:
- Hyatt Place Richmond/Innsbrook Hotel Glen Allen
- Glen Allen Hyatt
- Hyatt Glen Allen