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“Good location.” 4 of 5 bubbles
Review of Aloft Richmond West

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Aloft Richmond West
Ranked #17 of 23 Hotels in Glen Allen
Singapore, Singapore
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Good location.”
4 of 5 bubbles Reviewed 22 April 2014

Stayed here for two nights while on a business trip.

Check-in: friendly and prompt

Rooms: a little on the small side, but clean and well equipped.

Location: walking distance to several bars and restaurants, nice and safe neighborhood.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MMinty78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edward M, Manager at Aloft Richmond West, responded to this review, 23 April 2014
Thank you so much for staying with us at the Aloft Richmond West and taking the time to review your stay. We are so happy to hear that you enjoy our location, our service, and our room cleanliness. We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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354 reviews from our community

Traveller rating
    88
    108
    67
    52
    39
See reviews for
98
68
22
109
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • German first
  • Any
English first
Ottawa, Canada
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 8 April 2014 via mobile

I would highly recommend this hotel. The modern decorations are really nice. The rooms are spacious and have the most beautiful bathrooms!

The pool was under construction, which was to bad but they did offer to get a shuttle to take us to their other hotel to use that pool.

Our only complaint was since the hotel is so new the workers at the front desk were not the most helpful. My husband is government and on their website it advertisers a discount for government workers. They did not know how to apply this discount at the front desk, so we had to actually book our room while sitting in the front lobby over the Internet. Just a little frustrating...

Over all I would highly recommend this hotel for the atmosphere as well as the location.

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tennhold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edward M, Manager at Aloft Richmond West, responded to this review, 10 April 2014
Thank you very much for taking the time to review your recent stay with us at the Aloft Richmond West. We're so happy to hear you enjoyed your stay and I apologize for the challenges you experienced during your arrival process. We will review our training with some of our newer associates to ensure this does not continue. We're very happy that this did not detract from your enjoyment of your stay and we look forward to you staying with us again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 11 March 2014

I found this hotel through Priceline and was intrigued by the photos, so we booked it for the Nascar race weekend. It is a little hard to find, but the GPS helped with that. The lobby was so relaxed feeling and chic. Our room was clean & the bed was comfortable. I always look to see if there are any Aloft hotels where ever we may be traveling because we would definitely stay again!

  • Stayed April 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tara G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edward M, General Manager at Aloft Richmond West, responded to this review, 12 March 2014
Thank you for reviewing your stay with us at the Aloft Richmond West. We're so happy to hear you enjoyed your stay in 2013 and hope to see you again for NASCAR weekend in 2014!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 10 March 2014

My room's ac vents were not working. Windows can't be opened. The whole room smelled of dust. Temperature was freezing and called up the front desk 3 times and that guy said he had fixed the AC but it still very cold in the room. Terrible when you have to wake up early and get to work next day.

  • Stayed March 2014
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank tripii2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edward M, General Manager at Aloft Richmond West, responded to this review, 12 March 2014
I'm so sorry it took so long to correct the challenge you had with your Heating and Air Conditioning. I understand that you are still in house and have moved to a new room and I hope the new accommodations are much better. A technician has been called to investigate why it was so cold in your original room. Thank you for staying with us so often and I apologize that this stay was truly not enjoyable for you. I hope that you enjoy the rest of your stay and that we will see you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 6 March 2014

aloft hotels make a good modern alternative to a Courtyard or similar chain. The one in Richmond had helpful staff and was nice and modern but the room I stayed in was a little warn around the edges. Apart from that I would stay here again.

  • Stayed January 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Brownstar_69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edward M, Manager at Aloft Richmond West, responded to this review, 7 March 2014
Thank you for staying with us at the Aloft Richmond West. We're happy to hear you enjoyed your stay and the service you recieved. We're always working to improve the look and feel of our rooms and thank you for your feedback so we can address yours accordingly. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Florida
Level Contributor
94 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 bubbles Reviewed 5 March 2014

If you have stayed at an Aloft before, then you have stayed at them all! The interior design is the same at all locations across this brand, and the rooms are identical. The walls at this location are particularly thin, as has been mentioned before in other reviews here. The best thing about the Aloft Richmond West is that it has a good location, with good restaurants and a Whole Foods grocery store in walking distance.

Overall, a good place to stay for relatively inexpensive - just don't expect many frills. In general, the quality of materials used give Alofts a cheaply constructed feel.

  • Stayed December 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank JamGolf3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edward M, Manager at Aloft Richmond West, responded to this review, 7 March 2014
I'm sorry that you feel our walls are thinner than other Alofts, but I'm happy to hear that you find the same value in our Aloft Richmond West as in all other Alofts with additional value in our location. We are very proud of our location which is always getting better with the addition of new stores and restaurants every few months! Thank you for staying with us, and we look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
31 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 2 March 2014

Nice place, slightly different from normal hotels so a welcome change! Chic and trendy atmosphere, staff attentive although not overly proactive. Lifts a bit odd, need to change lifts and walk across reception to get from rooms to street. Rooms are well designed, great beds and enough space. Lots of restaurants and some shops within walking distance, good Irish bar underneath the hotel - good beers, but noisy when there is live music on. Overall a good place to stay, different from standard US hotels, good atmosphere.

  • Stayed February 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank RobbieFulton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edward M, Manager at Aloft Richmond West, responded to this review, 4 March 2014
Thank you for taking the time to provide feedback about your stays at the Aloft Richmond West. I'm happy to hear that you enjoy yourself and find value in the hotel as well as the location. We look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aloft Richmond West

Property: Aloft Richmond West
Address: 3939 Duckling Dr, Glen Allen, VA 23060-5895
Region: United States > Virginia > Glen Allen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 23 Hotels in Glen Allen
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Aloft Richmond West 3*
Number of rooms: 135
Official Description (provided by the hotel):
Aloft Richmond West is set in the hot new West Broad Village lifestyle center, just minutes from shopping at Short Pump Town Center, the Innsbrook Office Park, and downtown Richmond. ... more   less 
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Also Known As:
Aloft Richmond West Hotel Glen Allen

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