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“Pleasant Bargain”

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Best Western Plus Glen Allen Inn
Ranked #10 of 23 Hotels in Glen Allen
Waycross, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Pleasant Bargain”
Reviewed 9 June 2014

I chose this location based on price and reviews as a stopover on a family vacation. I was very impressed with the staff, the cleanliness, the quietness and the price. We stayed here again on the return trip.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Best Western Plus Glen Allen Inn, responded to this review, 16 June 2014
Dear James,

Thank you for telling us about your visit. We are so glad hat you and your family chose us for your hotel needs. We hope that you enjoyed your vacation with family. Thank you for staying with us. We hope that you will consider us again in the future.


Sincerely,
Best Western Plus Glen Allen Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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295 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 June 2014

The room was nice but not as clean as I expected. There was leftover food in the mini fridge from previous guests. The breakfast looked so gross and the biscuits were like little rocks we had to go out to eat. There was no outstanding breakfast as advertized. There was dry cereal, coffee, toast, HARD biscuits and a tray of gravy. We also found water picks in our room by the edges of the beds and there was candy stuck into the air conditioner. Overall not a bad stay for the price an the area was quiet.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Regina1b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Best Western Plus Glen Allen Inn, responded to this review, 9 June 2014
Dear Regina1b,


Thank you for telling us about your visit with us. We are so sorry you did not enjoy the breakfast service. We will be sure to pass this feedback on to our staff. We value all guest feedback. It allows us to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you so much for your time. We hope that you will consider us again in the future.

Sincerely,
Best Western Plus Glen Allen Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 May 2014

We stayed here over the past weekend because my husband had a tournament. They allowed pets for an additional $20 a night, which was a huge plus. The pool area is very clean and very nice. The front desk clerk was so friendly and did not mind that we couldn't check in until almost midnight. The bed was big and comfy, and the room was sizeable, had a TV with lots of channels, and a little stove/fridge/microwave combo.

The downside...there was something sticky all over the carpet. After stepping on it about 6 times, I looked up and saw what we first thought was blood but was actually jelly or something on the ceiling, the wall, etc. It was disgusting. The room also REEKED of cigarettes. This was supposed to be a nonsmoking room. The bathroom smelled so bad that when I opened the door, I expected to see a smoke-filled speakeasy. It must have come in through the vents or something. It was awful. It seemed to get worse at night. Everything I packed went right into the wash when we got home.

Also, the walls are paper thin. I could hear the man in the next room snoring as though he was in bed with us. It was terrible. Their TV was so loud we couldn't hear our own.

We ended up checking out a night early. This is good if you are a drunk college student who needs a place to crash or if you are desperate to have a pool for a day, but if you are trying to get a good night's sleep, don't bother (unless you have invested in weapons-grade earplugs and have no sense of smell).

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CaitieQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Best Western Plus Glen Allen Inn, responded to this review, 2 June 2014
Dear Caitie,

Thank you for telling us about your visit with us. We are very sorry that you were not satisfied at all with your accommodations. We are very sorry for the inconvenience. We will make sure that we pass this valuable feedback on to our staff. We use guest feedback to make the necessary changes to the hotel to make it better for you, and future guests to the hotel . Thank you for your time.

Sincerely,
Best Western Plus Glen Allen Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
los angeles
Level 3 Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 May 2014

Need upgrade to be "PLUS". I am not sure whether the room decor even meets the standards of average "non-PLUS" Bestwestern. The "non-PLUS" Bestwestern I stayed before have better decor. The chair fabrics are ripped when we checked in. The hotel has smoke smell.

However, staffs here are kind, professional & helpful.

And, the hotel is at the eastern boundary of glen allen. If you need to go to west end area, it's going to take a while.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JWU_CRP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Best Western Plus Glen Allen Inn, responded to this review, 2 June 2014
Dear JWU_CRP,

Thank you for telling us about your stay. We are very sorry that you were not completely satisfied. Thank you for your comments about the hotel needing an upgrade. We value all guest feedback. It allows us to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you for your time. We hope that you will consider us again in the future.

Sincerely,
Best Western Plus Glen Allen Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amherst, United States
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed 26 May 2014

This is an excellent facility in every respect. It's close to several restaurants as well as multiple shopping areas and sporting goods outlets. The only drawback is, it's adjacent to a roofing business that's an eyesore and generally the neighborhood leaves a bit to be desired..

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank William W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Best Western Plus Glen Allen Inn, responded to this review, 2 June 2014
Dear William,

Thank you for telling us about your visit. We really value all of your feedback. We will pass this feedback on to our staff. Thank you for staying with us. We hope that you will consider us again in the future.

Sincerely,
Best Western Plus Glen Allen Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greenville
Level 2 Contributor
7 reviews
4 hotel reviews
Reviewed 25 May 2014

Hotel was average. Had several problems: no towels in the room, light out in the bathroom, no remote for the TV, problem using a Best Western gift card. All of these issues were resolved by the hotel staff but we don't normally have any issues when staying at a Best western.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank mkb41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Best Western Plus Glen Allen Inn, responded to this review, 2 June 2014
Dear mkb41,

Thank you for telling us about you visit with us. Thank you for telling us your concerns about the room and the gift card. We are very sorry for your inconvenience. We are so glad that we got the problems resolved for you. We will however pass this valuable feedback on to our staff. We use guest feedback to make changes to the hotel to make it better for you, and future guests to the hotel. Thank you for your time. We hope that you will consider us again in the future.

Sincerely,
Best Western Plus Glen Allen Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newhall, California
Level 4 Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 May 2014

This was a clean facility with breakfast. The staff were helpful and cooperative. We recommend this hotel for convenience and quality of the facility. It was a great location to visit Richmond. We recommend this hotel.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Patty S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Best Western Plus Glen Allen Inn, responded to this review, 2 June 2014
Dear Patty,

Thank you for telling us about your stay. We really value all of your feedback. We use guest feedback to improve the hotel. We are so glad that you chose us for your hotel needs. Thank you for your time. We hope that you will consider us again in the future.

Sincerely,
Best Western Plus Glen Allen Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Glen Allen Inn

Property: Best Western Plus Glen Allen Inn
Address: 8507 Brook Rd, Glen Allen, VA 23060-4019
Phone Number:
Region: United States > Virginia > Glen Allen
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Glen Allen
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plus Glen Allen Inn 2.5*
Number of rooms: 62
Reservation Options:
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Also Known As:
Best Western Glen Allen Hotel Glen Allen

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