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“not recomended on the weekend”

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SpringHill Suites Richmond Virginia Center
Ranked #13 of 23 Hotels in Glen Allen
Jerusalem, Israel
Level 5 Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“not recomended on the weekend”
Reviewed 16 June 2014

very noisy on the weekends. huge queues at breakfast. dining room tiny and no place to sit. runs out of food very fast and longs waits for refill. found a bug in the bed, my colleague had to change rooms twice because of the smell of smoke and other problems. reception staff generally friendly, but one lady was very rude. made muliple errors with our reservations...

  • Stayed June 2014, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hadleyr2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rory P, Guest Relations Manager at SpringHill Suites Richmond Virginia Center, responded to this review, 23 June 2014
Dear Hadleyr2014,

Thank you for your comments. We take these very seriously. We pride ourselves on providing first class customer service and amenities, and apologize we missed the mark. We are pleased that you took advantage of our complimentary breakfast but do apologize that some of our offering ran out too quickly. I will work with our department heads to make sure the comments mentioned in your review don't happen again.

If your travels take you back to the Richmond area, we invite you to stay with us again so we can provide you with the experience we pride ourselves on.

Sincerely,

Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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265 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • German first
  • Any
English first
Halifax, Pennsylvania
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 June 2014

This hotel is an easy on/off I95. the free breakfast was very good. Hot waffles and sausage and eggs, besides the usual cereal, toast, bagels and muffins. we stayed in a King bed suite. It was very roomy and had a sleep sofa. The kitchenette was nice. the staff were all friendly and helpful. the pool and hot tub were warm and clean. The fitness center was small, but everything worked well.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joyd44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nellysford, Virginia
Level 5 Contributor
94 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 6 June 2014

I was in town for a short trip with my daughter and several of her friends. This is a great hotel if you need more than 2 beds. The sleep sofa enabled all of us to stay in one room and we still had a little extra room for luggage. The staff is very friendly and helpful. When we checked in we had a connecting room with a door that would not lock; they were unable to fix it, so they moved us. They were very responsive. The breakfast was good as it had more selection than most with several hot items and even condiments for the scrambled eggs such as cheese, salsa, spinach, etc... They had a good selection of fresh cut fruit too. The location is conveniently off of several main roads; perhaps it was not the most scenic, but it didn't seem to be too noisy either. In terms of negative, the pool was much smaller than it appeared in the pictures. The girls only used it once in the middle of the day when there were no other people around. Otherwise it would have been too crowded. In terms of functionality the placement of the TV within the room is not very desirable. It was awkwardly situated along a wall that was not vey deep. Hence you really could not adjust it to be viewed by beds and sleep sofa. We didn't stay in the room much, so this was not a big deal. Overall this was a good hotel experience.

  • Stayed June 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Marlo A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Chester, Pennsylvania
Level 3 Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 2 June 2014

This hotel has a great location, very close to the highway. Every staff member I encountered was very pleasant and helpful. The breakfast was more than just a continental breakfast - fresh, great variety. Rooms and common areas were clean. Thank you for a nice stay!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jmh7221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia
Level 3 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 May 2014

The hotel was great, the staff was great, the rooms were great and spacious. Overal all I was most impressed about how spacious the suites were. We had 2 connected suites, one was a king and the other was 2 queens. Both had plenty of room and both had very comfortable beds. I also enjoyed the area/location as it was conveniently located off the interstate and yet very quiet and cozy. I would recommend this place to everyone.

Room Tip: ensure you specify connected rooms versus side-by-side rooms if you desire to have a connecting door...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lamont N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cary, North Carolina
Level 4 Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 May 2014

This Spring Hill Suites is great. Good location and great staff. This was my third time staying here and will be my choice for future trips to Richmond. Staff was excellent. Very professional and nice. Rooms are classic SpringHill Suites format, nice amount of room to relax and not feel cramped. It's also a good value for the area. There is also plenty of restaurants in the area and a movie theater.

Room Tip: Ask for a room away from the road to be sure noise is not an issue.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rockyhill31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
7 reviews
7 hotel reviews
Reviewed 11 May 2014

My family was in town for my daughters college graduation. I recommended Springhill Suites because I always have a great stay. This time was different we had a fire alarm went go off at 4:00am the first night. I had to get my 70 year mom down the steps off the 4th floor. Once we made it out side with the other guest, my husband went to front desk and found it was a false alarm. We could have stayed in the room but no one from the hotel notified the guest .My mom has asthma and found it difficult to get back up the steps.

Once we made it back to the room we had to deal with the alarm continuing to go off. Didn't get back to sleep until 5:00 and we needed to get up for graduation. The next morning we got up to go down for breakfast. Elevator was out of order, my mom being a diabetic needed to eat breakfast, she went downstairs again. She had to sit down there for a while to build up enough energy to climb back up to the 4th floor.

If it wasn't for the fire drill the stay would have been great. The staff could have done a better job of letting guest know not to leave the room. . Since the elevator was out of order for most of the day, A special breakfast should have been brought to the room for the elderly senior citizens. Climbing up and down the steps was not good for them.

Room Tip: If your bringing senior citizens try to keep them on the bottom floor in case of fire drills.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Richmond Virginia Center

Property: SpringHill Suites Richmond Virginia Center
Address: 9701 Brook Rd, Glen Allen, VA 23059-4580
Region: United States > Virginia > Glen Allen
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 23 Hotels in Glen Allen
Price Range (Based on Average Rates): ££
Hotel Class:3 star — SpringHill Suites Richmond Virginia Center 3*
Number of rooms: 136
Official Description (provided by the hotel):
The lobby has been re-imagined that will allow you to discover a different kind of style and space. Located in suburban Glen Allen and just minutes to the West End business district, this incredible hotel puts you at the doorstep of everything Richmond has to offer. You'll find fresh, airy public spaces that will provide new areas for down time or time to meet up. Find what you need to stay on track utilizing the lobby computer and printer while the free Wi-Fi helps you stay connected. Start your day with our free hot breakfast and come home to our revived guest suites that give you more flexibility for your stay. ... more   less 
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Also Known As:
Springhill Suites Richmond Virginia Hotel Glen Allen
Springhill Suites Glen Allen
Glen Allen Springhill Suites

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