To begin I would like to state that we search to find a Hampton Inn property because we like their white bedding, "goodie bag" at check in and their buffet breakfast. We booked this property because of all of the above and it had an indoor pool for our grandson to exercise in after a day of travel. Huge mistake! We planned an early arrival so he would have time to exercise in the pool. As we went to register the youth baseball team was entering, we asked to not be put on the same floor as the team. The desk said not a problem assigned us a room and off we went. The key did not work, we were on the 4th floor. Back to the desk for a new key, they never apologized. Key worked we unpacked, changed and headed for the pool. When we got to the pool we found that it had been closed by the department of health. The pool was being treated and we were told it could open in an hour, the hour turned into 3.5 hr. When we could use the pool the chlorine was so strong we could not stay, it burned our eyes. We left the pool went to our room. At midnight we were awaken by doors slamming, kids screaming, parents yelling. We thought they won their game and let it go for an hour, at 1 a.m. we went out and asked them to consider others sleeping. That helped a lot....it only went on for another two hours. We had to leave at 5 a.m., we were beat. Turns out the ball players where in several of the rooms on our floor AND next door to us as well!
We were not rested, left at 6 a.m., when we told the desk clerk he had very little to say to us.
This will make us now doubt every Hampton Inn. Please note the other reviews are glowing....not sure who wrote those. They said how nice the hotel staff was....we did not have that experience.
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- Also Known As:
- Hampton Inn & Suites Richmond/Virginia Hotel Glen Allen
- Hampton Inn And Suites Richmond/Virginia Center
- Hampton Inn Glen Allen
- Glen Allen Hampton Inn