I made a reservation for a non smoking room 2 days in advance, but when I arrived, the clerk told me that the room had been closed. Whatever that means. There was no apology, and no phone call to let me know. She offered me a smoking room on the top floor and I had no choice but to accept, because no other hotels in the area had vacancies. When I got into my room the cigarette smell was overwhelming of course, but when I picked up the phone to request the wifi code that should have been included with my key, two roaches ran out from underneath the phone. I picked up my bags, got my money back, and slept in the car in the walmart parking lot. I was very dissapointed and was completely ignored y Comfort Inn's customer service.
I don't understand the platinum rating and all of the positive reviews. My experience was so bad that I couldn't even make it through a single night.
- Official Description (provided by the hotel):
- The Comfort Inn(R) hotel is one mile from the Appalachian School of Law. Additional points of interest include: Southwest Virginia Community College Buchanan County Courthouse Buchanan General Hospital Mountain Mission School We are minutes from Breaks Interstate Park. The area is famous for the numerous species of birds. Be sure to ask about bird-watching excursions. Our amenities include: Free local calls Free weekday newspaper Free coffee Free parking Fitness center Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! Business travelers will appreciate access to voice mail, large work spaces and fax and copy services. Our meeting rooms can accommodate up to 55 guests. All guest rooms come equipped with microwaves, refrigerators, coffee makers, Serta Sleeper mattresses, irons, ironing boards, hair dryers and cable television with free HBO. Non-smoking rooms are available. Coin-operated laundry facilities are on-site. Whether you are traveling to the Grundy area for business or pleasure, make the Comfort Inn hotel your home away from home. We will welcome you with warm smiles next time you visit our lovely mountain town. ... more less
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- Also Known As:
- Comfort Inn Grundy Hotel Grundy
- Grundy Comfort Inn