I stayed at the Embassy Suites Hampton/Convention Center the weekend of Oct, 14th and have to say I was truly/duly impressed. From my first impression upon entering the lobby to the modenr decor (although the property is over 6 years old), to the spaciousness my room, I cannot say enough about this property.
The nightly Manager's Reception was decent, with the "Open Bar", (kudos on the Rum Punch!), making up for the lack of variety offered by the appetizers, (mainly veggies & dip along with tortillas and salsa). Although I didn't partake in the cooked-to-order omlets on Sat. & Sun., the rest of the breakfast menu was beyond my expectations (the food was just that good!) While there, I was also able to partake in a facial offered by the on-site spa (Spa Botanica), and have to say that it was one of the best experiences (but again, as that was the first time I'd had a facial at a spa, I may be a bit biased!)
Outside of a negative interaction, (the tech was very rude/abrupt/condescending), with their tech support when I had to call because my paid internet connection was not working correctly, (which the hotel promptly credited me for when I called down to the front desk to complain); and the less than positive service at the Grille, (which had more to do with them being short staffed - but still, do yourself a favor and do NOT order the Chicken Caesar salad! The chicken was D-R-Y!), I would recommend this property to anyone staying in the area.
I have to give kudos to:
- the front desk staff - always greeted me with a smile;
- the concierge - always friendly and willing to assist;
- the housekeeping staff - especially the young lady who was assigned to my floor on Saturday who came back to clean my room without hesitation, although she was almost done, (I had neglected to remove my "DO NOT DISTURB" sign from my room door)
- the spa staff - answered my questions, took time to show me around the spa, & just made me feel welcomed/relaxed
- the sales staff - especially S. Klym and N. Christian, (thank you!)
The minor negatives do not outweigh the positives and I am planning on returning again - soon!
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- Also Known As:
- Embassy Suites Hampton Rd Convention Ctr Hotel Hampton
- Hampton Embassy Suites