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“Did not keep guests informed”

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Embassy Suites by Hilton Hampton Hotel Convention Center & Spa
Ranked #2 of 26 Hotels in Hampton
Certificate of Excellence
Reviewed 18 April 2014

This guest was not told there would be a Bernese Mountain Dog Convention with hundreds of dogs running around the lobby, jumping on guests, smelling up the hallway, barking in the night, and disrupting the entire experience. I do like dogs -- however, being at this hotel on business every entrance and exit from the hotel was threatened by my business attire being ruined. The hotel should have informed its guests of this event, and I certainly would have stayed elsewhere if I knew there would be hundreds of dogs. I certainly did not receive the value I anticipated in the "Premium Suite" when the entire hallway smelled of Mountain Dogs and seeped into the room, not to mention the noise and slobber associated with a congregation of canines. Please, Hilton and Embassy Suites, keep your guests informed of events like this. It's not terribly hard to do so and they will respect your candor and honesty.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyHampton, General Manager at Embassy Suites by Hilton Hampton Hotel Convention Center & Spa, responded to this reviewResponded 21 April 2014

Dear Andrew S,

I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us and we have learned a lot from hosting this group. Exceptional guest service is the foundation of our brand promise and your feedback will help us improve. Thank you once again for your comments.

Sincerely,
Hotel Management

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824 - 830 of 1,178 reviews

Reviewed 18 April 2014

Hampton Roads Embassy Suites provided another positive experience with this hotel chain. Great beds, great breakfast, great happy hour! My only complaint is that the last Embassy Suites I stayed at had nicer appetizers in the evening. So, I was a bit disappointed with chips & a vegie tray but only due to a previous stellar experience.

  • Stayed: April 2014, travelled with friends
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Review collected in partnership with Embassy Suites Hotels
Thank Kathy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyHampton, General Manager at Embassy Suites by Hilton Hampton Hotel Convention Center & Spa, responded to this reviewResponded 21 April 2014

Dear Kathy B,

Thank you for your positive review! It was nice to hear you enjoyed your stay with us as well as the amenities we offer. For our evening reception we do provide light snacks in accordance with our brand standard and offer appetizers available for purchase through our in-house restaurant. We thank you again for your review and patronage of the Embassy Suites brand and hope to see you again soon for your next visit!

Sincerely,
Hotel Management

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Reviewed 16 April 2014

Overall, this was a great place to stay--the rooms were spacious and clean, and the beds were very comfortable. The staff bent over backwards to help with anything that came up. Breakfast was a little slow, but very good. The managers reception was ok...the drinks were great but the appetizers were dismal. We would definitely stay here again!

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank Ron D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyHampton, General Manager at Embassy Suites by Hilton Hampton Hotel Convention Center & Spa, responded to this reviewResponded 18 April 2014

Dear Ron D,

Thank you for your positive review! We were pleased to hear you enjoyed your stay especially that you found our staff to be helpful and accomodating. We will share your feedback regarding breakfast and the evening reception with our food and beverage team. Thanks again and we hope to see you soon for your next stay!

Sincerely,
Hotel Management

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Reviewed 15 April 2014

Holy Yikes -- worst front desk staff ever (apologies to the few good ones). I had a project to complete for the group I was with and the night staff I had to deal with was absolutely awful -- shocking that in the hospitality industry such people were even allowed to speak with the public! Nice hotel, good management, nice rooms, great breakfast but hard to overcome the consistently unfortunate experiences with some of the staff over the week.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
1  Thank Mary-Ann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyHampton, General Manager at Embassy Suites by Hilton Hampton Hotel Convention Center & Spa, responded to this reviewResponded 18 April 2014

Dear Mary-Ann B,

Thank you for taking the time to post your review. It was nice to hear that overall you enjoyed your stay at the Embassy Suites Hampton Roads. I am glad we were able to discuss your experience with our night staff yesterday morning and hope that you choose to visit us again for your next stay in Hampton. Thanks again for your comments.

Sincerely,
Hotel Management

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Reviewed 14 April 2014

Was here for a dog speciality. Hotel full and very busy not only with two legged guests but four legged as we'll. for the first time hosting a dog show staff was cool as cucumbers. Everyone from maintenance, housekeeping, food service and front desk a smile on their face and good service in their sole. Kudos!!!!i have stayed in and toured many hotels this one was first class all the way!!

  • Stayed: April 2014, travelled with family
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Thank Cindy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyHampton, General Manager at Embassy Suites by Hilton Hampton Hotel Convention Center & Spa, responded to this reviewResponded 16 April 2014

Dear Cindy S,

Thank you for your positive review! It was so nice to hear you had a first class experience while staying for the dog show this past week. We'll be sure to share your nice comments with our team members. Thanks again for your review and we hope to see you again the next time you visit the Hampton Roads area!

Sincerely,
Hotel Management

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Reviewed 12 April 2014

Needed to visit Hampton VA for an event at Boo Williams Sports Complex. The Embassy Suites location is convenient to that complex, as well as a host of shopping and restaurants.

The hotel is atrium style, with a comfortable and attractive decor. Although a large hotel with 10 floors at capacity, it was relatively quiet. Check-in and out was fast. We booked a ""premium" room package. Premium rooms include access to snack and drink machines on the top floor, although limited selection. for no additional cost. Although on the top floor and a full hotel, we never had any significant wait for one of the three elevators.

The room was clean and reasonably comfortable, although a bit small side for a two room suite, relative to some other hotels offering two rooms. The bedding was comfortable, and plenty of closet and drawer space. The only real complaint was that we requested extra pillows on-line when booking, but had to call service to bring them when settling in the first evening. Also, we clearly booked a room for four people, yet the bathroom had just three bath towels. This is a bit annoying, as one would think that a suite that sleeps four would automatically have four bath towels even without knowing that the room was reserved for four people.

Unfortunately, we were mostly out of the hotel while in Hampton. We were unable to enjoy breakfast on the first morning, but did so before checking out on the second morning. The cook to order omelette was quite good. Breakfast selections were plenty. Tables were cleaned relatively fast as people left, so good service too.

Our daughter got to enjoy the indoor pool for about an hour late in the afternoon on our only full day at Hampton. The pool was clean and quiet, the water not too cold, and she enjoyed it. The adult only swim from 9 - 11 PM is a bit of a downer for those of us with kids. Kids always want to use the indoor pool at a hotel, especially on weekends when the hotel crowd is presumably more family than business. My suggestion is to relax those rules on weekends, and allow kids in the pool until closing. If I had a choice between two equivalent hotels and on restricted my kids from swimming at night and the other did not, I would always book the one that did not.

We received a good weekend rate with AAA, for perhaps the most expensive tier of a hotel in Hampton, so it was a great value. All in all, we were happy with our choice while staying in Hampton, and would stay again if ever have to return someday.

Room Tip: Top floor is quiet.
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  • Stayed: April 2014, travelled with family
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Thank SDND
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyHampton, General Manager at Embassy Suites by Hilton Hampton Hotel Convention Center & Spa, responded to this reviewResponded 14 April 2014

Dear SDND,

Thank you for taking the time to share with us your experience during your recent stay at the Embassy Suites Hampton Roads. We were pleased to hear you enjoyed your time with us while attending an event at the Boo Williams Sports Complex. It was especially nice to hear you found our breakfast selection to be plentiful and our service quick and efficient. We will certainly share your feedback regarding the pillows and towels and the swim hours with the appropriate departments. Thanks again for your comments and we hope to see you again soon for your next visit to Hampton, Virginia!

Sincerely,
Hotel Management

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Reviewed 8 April 2014

Had an omelet station, where you could personalize and customize your omelet and go back for seconds. The lobby was beautiful, its like walking into a vacation in one single room. It was clean and very welcoming.

  • Stayed: April 2014, travelled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Embassy Suites Hotels
Thank Sandra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyHampton, General Manager at Embassy Suites by Hilton Hampton Hotel Convention Center & Spa, responded to this reviewResponded 9 April 2014

Dear Sandra B,

Thank you for your positive review. We are glad you enjoyed the welcoming ambiance of our hotel and our cooked-to-order omelet station. Thanks again and we look forward to your next visit to Hampton, Virginia!

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Hampton Hotel Convention Center & Spa

Address: 1700 Coliseum Dr, Hampton, VA 23666-4294
Phone Number:
Region: United States > Virginia > Hampton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Hampton
#3 Business Hotel in Hampton
Price Range: £82 - £156 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hampton Hotel Convention Center & Spa 3.5*
Number of rooms: 295
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Also Known As:
Embassy Suites Hampton Rd Convention Ctr Hotel Hampton
Hampton Embassy Suites

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