I was stunned by my experience at this hotel, especially since it is ranked so high on TripAdvisor. I started my four day stay with a 5 star rating that by the morning of my four day, have dropped to 2.
If you plan on holding a convention, large gathering or just host a large groups of kids, (which I think what happened during my stay), this place is for you. This location serves to the masses. On our stay, the fully booked hotel appeared to easily have half of its capacity with high school age kids.
In short it took two requests for hotel services to resolve every problem. From clogged sinks to our room not being made up; each time I had to speak to hotel management twice to get something resolved. Based on how they assigned rooms, if I wasn't able to acquire the 10th floor through my benefits of being a Hilton Honors Gold Member, I feel my experience would have been much worse. Even though the 10th floor was deemed a 'Premium Floor' it appeared it didn't matter who they put there as the hotel was at full to capacity.
When we ask to have our room made up, (a second time), we only received a bag left on our door containing towels. (During my second request I stressed to management we had no towels available). Leaving this on the door, someone placed an empty Coke can in the bag as if it was garbage. I took the bag down to the front desk and requested to speak to the manager. Upon explaining to him the situation his response was to blame a guest. With the bag being left outside our room, we could only imagine what else could have been left within the contents “by others” that we would not have been aware of, thus we did not use them. Why create such a risk for guests and just put the bag inside the room?
This establishment is by NO means family or business friendly unless you are staying with the masses. There's even a 1% EDA Fund-Cultural Athletic Tax that is defined to support tourism in the Hampton / Newport News area added to your already high 14% tax. I would have thought with just me staying here supported tourism? Now I’m being taxed for it! Sounds like ‘double-dipping’ to me. I’ll pass on both this location and staying in the Newport News area again.
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- Also Known As:
- Embassy Suites Hampton Rd Convention Ctr Hotel Hampton
- Hampton Embassy Suites