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Embassy Suites by Hilton Hampton Hotel Convention Center & Spa
Ranked #2 of 26 Hotels in Hampton
Certificate of Excellence
Tampa, Florida, USA
Level 4 Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Good, but not great”
Reviewed 15 June 2014

No significant complaints, but a few things were disjointed. I'm not accustomed to hotels charging me ten bucks a day for internet...maybe it's becoming more common, but most hotels I stay in offer free Wi-Fi.....this one doesn't. Additonally, the cellular service is very bad inside the hotel. I had a single bar (of five) in my room and my wife complained about my voice cutting in and out during phone calls. Last minor gripe: the afternoon Welcome Reception is nice - who could complain about free drinks, but sale chips and popcorn isn't my idea of adequate snacks. Not sure what they could add to make this worthwhile, but I was underwhlemed. On the positive side, the customer service was more than adequate; virtually every employee was friendly and smiling, the breakfast buffet was very good, and my room (the real reason one visits the place) was error-free. I'd return in a heartbeat. Despite the minor gripes.

  • Stayed June 2014, travelled on business
    • Value
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Helpful?
Thank Robert T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyHampton, General Manager at Embassy Suites by Hilton Hampton Hotel Convention Center & Spa, responded to this review, 16 June 2014
Dear Robert T,

Thank you for taking the time to share your experience at the Embassy Suites Hampton Roads. It was nice to hear that you enjoyed our breakfast buffet and found our staff to be friendly in your encounters with them. We appreciate your feedback regarding the Wi-Fi, cellular service and Evening Reception and will share it will the appropriate departments. Thanks again for your review and we look forward to your next stay in Hampton, Virginia!

Sincerely,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,106 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (120)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Hampton, United States
1 review
Reviewed 12 June 2014

This place is good for social events. The rooms are average but I like the privacy of having a separate living room and bedroom. The breakfast buffet was pretty good...nothing extra special. For the price I thought it would of had more of an exotic selection but the hashbrowns are great!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Catherine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyHampton, General Manager at Embassy Suites by Hilton Hampton Hotel Convention Center & Spa, responded to this review, 13 June 2014
Dear Catherine G,

Thank you for sharing a review of your recent stay at the Embassy Suites Hampton Roads! We are glad you enjoyed the layout of our two-room suites and hope that next time you have the opportunity to enjoy the cooked-to-order station at breakfast for a custom omelet. We look forward to your next visit!

Sincerely,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madison, Alabama
Level 6 Contributor
524 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 453 helpful votes
Reviewed 11 June 2014

Today when we went to check in we were told it would be an extra $10 per person. The manager said someone has to pay for it they are not in the business to loss money. I have never heard this from a Hilton Hotel. Sounds like something you would hear from Hotel 6. Well you not only lost the night stay you lost us eating in your restaurant and tips for your staff for all the services we use. I rate your hotel and staff the very lowest I can. I will think twice before I book an Embassy Suites and will personally call and check their policies. I not assume anything. Guess it was the principal for us too.

  • Stayed June 2014
    • Value
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    • Rooms
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Helpful?
4 Thank Karen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyHampton, General Manager at Embassy Suites by Hilton Hampton Hotel Convention Center & Spa, responded to this review, 13 June 2014
Dear Karen T,

Thank you for taking the time to share your experience with us. We were disappointed to hear you had a negative interaction with one of our team members regarding our rate policy and chose not to stay here. Rate is based upon the number of adults and if an inaccurate number of adults is calculated or given during the reservation process, the rate may change when the number of people in the suite is verified during registration. I do not want to lose a customer over this issue. Please communicate with me so I can address the issue by contacting me directly at PHFCC_GM@hilton.com. Thank you again for your feedback.

Sincerely,
Hotel Management
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2 reviews
Reviewed 11 June 2014

Attended a Boo Williams basketball tournament with my family and the families of teammates. Rooms were clean and big enough to sleep 4 people. Complementary breakfast was excellent and available for a few hours. Did have to pay for wifi. Overall excellent.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 587mauricea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyHampton, General Manager at Embassy Suites by Hilton Hampton Hotel Convention Center & Spa, responded to this review, 12 June 2014
Dear 587mauricea,

Thank you for your positive review. It was nice to hear that you enjoyed your stay during the Boo Williams basketball tournament and we hope to see you again soon for your next visit!

Sincerely,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Centreville, Virginia
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 June 2014

We love the comfort of Embassy Suites and this one did not disappoint on that count. The staff were exceptionally friendly and helped make our stay pleasant. Those used to healthy fare may not like the breakfast -- lots of fat and sugar here. Also, wifi is not included in the room rate.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyHampton, General Manager at Embassy Suites by Hilton Hampton Hotel Convention Center & Spa, responded to this review, 11 June 2014
Dear Mary M,

Thank you for sharing with us your positive experience at the Embassy Suites Hampton Roads. It was nice to hear you enjoyed your stay especially that you found our staff to be friendly and helpful. The next time you visit I recommend taking advantage of our cooked-to-order station at breakfast so you can have our chef create an omelet with your choice of vegetables. We will be sure to share your feedback regarding the breakfast buffet components with our culinary team. Thanks again for your review and we look forward to your next stay!

Sincerely,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christiansburg, United States
1 review
Reviewed 5 June 2014

Went for a gymnastics meet. Great access to convention center. Hotel was very clean; I will use again. Family was able to start our day off with a great breakfast buffet and omelet station and end our day with drinks and light snacks made the evening enjoyable. Elevators were fast and convenient. We enjoyed the pool and hot tub. Guest friendly!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Barbara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyHampton, General Manager at Embassy Suites by Hilton Hampton Hotel Convention Center & Spa, responded to this review, 6 June 2014
Dear Barbara C,

Thank you for your positive review and for choosing to stay at the Embassy Suites Hampton Roads for your gymnastics meet. It is nice to know that you had an enjoyable experience especially our complimentary breakfast and Evening Reception. We appreciate your comments and look forward to your next visit!

Sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ocean Srings, United States
1 review
Reviewed 29 May 2014

Thank you for a great stay i enjoyed all that your Hotel offered food was great rooms were clenn the evening social was a blast meet a lot of really nice people and over and over again i love this hotel. thanks agin i will be back soon.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyHampton, General Manager at Embassy Suites by Hilton Hampton Hotel Convention Center & Spa, responded to this review, 2 June 2014
Dear Andrew B,

Thank you for your positive review! We were glad to hear you enjoyed your stay especially the Evening Reception. We hope to see you again soon for your next stay at the Embassy Suites Hampton Roads!

Sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Hampton Hotel Convention Center & Spa

Property: Embassy Suites by Hilton Hampton Hotel Convention Center & Spa
Address: 1700 Coliseum Drive, Hampton, VA 23666
Phone Number:
Region: United States > Virginia > Hampton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Hampton
#3 Family Hotel in Hampton
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Hampton Hotel Convention Center & Spa 3.5*
Number of rooms: 295
Reservation Options:
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Also Known As:
Embassy Suites Hampton Rd Convention Ctr Hotel Hampton
Hampton Embassy Suites

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