We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“OK Stay - Nothing Spectacular”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Country Inn & Suites By Carlson, Hampton
Ranked #6 of 26 Hotels in Hampton
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“OK Stay - Nothing Spectacular”
Reviewed 10 August 2014

A good choice for somewhere not too expensive for a short stay. The gentleman who checked me in was courteous but this is not typical of the entire staff. It depends on who you talk to. Overall room was clean and bed was comfortable. Bathroom had a lot of hair in the tub but other than that the room was clean. Breakfast was appreciated since I had no access to a car in the morning. Waffles were good.

  • Stayed August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Renata H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
niravdpatel26, General Manager at Country Inn & Suites By Carlson, Hampton, responded to this review, 12 August 2014
I am sorry for any inconvenience. Please call me at the hotel to discuss futher. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

323 reviews from our community

Traveller rating
    116
    77
    52
    35
    43
See reviews for
153
48
15
67
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Thomasville, North Carolina
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 August 2014

The hotel was centrally located to where I needed to go. The staff was very courteous and very helpful. The room was okay, a little dark -- but, I was disappointed in the breakfast. It was hot but only the waffles were good. The eggs and bacon - not good. But, you want go hungry. It had all the amenities that you would want - and if you have time to swim the pool looked very nice. A nice place to stay for a couple of days.

  • Stayed August 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank hughesm1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
niravdpatel26, General Manager at Country Inn & Suites By Carlson, Hampton, responded to this review, 6 August 2014
I am sorry for the inconvenience. Please call me at the hotel to discuss futher. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ellicott City, United States
1 review
Reviewed 29 July 2014

We stayed at your hotel with our basketball team for a tournament (7 rooms 4+ nights each). On the last day, if we lost we would be going home. We had our bags packed in our cars and informed the staff at the front desk of this. She told everyone in our party (separately) not to check out then, that if we lost and were leaving we would be allowed to check out late with no penalty. When we lost and returned to the hotel to check out, there was a different employee who did not honor this information, refused to call a manger or owner and charged everyone for the night. Needless to say, this was NOT appreciated. The manager took several days to call us back and then did not stand behind what his employee told us/how he had trained her. He informed us that his owners would not allow him to refund us our $, but that he would send us a coupon in the mail in 2-4 weeks for 1 nights hotel stay. I feel that this was the absolute bare minimum that he could do to say that he had accommodated us, without actually making us feel that he valued our business and wanted us back. Needless to say, when we return to Hampton next year for the same tournament, we will be choosing another hotel.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Kim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
niravdpatel26, General Manager at Country Inn & Suites By Carlson, Hampton, responded to this review, 31 July 2014
I apologize for the inconvenience. Please call me at the hotel if you are still unsatisfied. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NEW YORK, United States
1 review
Reviewed 29 July 2014

The facility was very accommodating, and we all enjoyed our stay, especially the children. The staff was very kind and helpful in all areas of accommodation. We would definitely return to this facility if our family had to return to the area again. Eurita

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Eurita M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
niravdpatel26, General Manager at Country Inn & Suites By Carlson, Hampton, responded to this review, 31 July 2014
Thank you very much, I will share this with my staff. Thanks again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 25 July 2014 via mobile

Room was Very clean and an excellent hot continental breakfast. There were eggs, sausage, oatmeal, potatoes, waffles, 4 kinds of cereals, various pastries and juices. The staff was courteous as well. So many motels in this area had really negative comments and I was worried that we wouldn't find an acceptable place to stay. We will be returning here!

Stayed July 2014
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
niravdpatel26, General Manager at Country Inn & Suites By Carlson, Hampton, responded to this review, 1 August 2014
Thank you very much. I will share this with my staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ellicott City, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 July 2014

We brought our AAU basketball team to stay here (8 rooms for 4 nights!). At the end of our stay, if we lose we go home; if we win we need to stay another night. Our cards were complete packed and we were going to check-out and then check back in if we won. The front desk told us in no uncertain terms that we didn't have to check out and if we lost, we could check out late with no late check-out fee (*multiple* people from our team verified this with independent conversations with front desk). A couple hours later after we lost, we called them immediately to say we were checking out - then the hotel said they have to charge us for an entire additional night!! It would have been bad enough if they had charged us a late check-out fee after saying they wouldn't - this was worse - an entire additional night! Absolutely no resolution from management. Totally unacceptable. Completely unscrupulous business practices. I guess they don't want our money in the future so we will never take our teams here again - you shouldn't either!

  • Stayed July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
niravdpatel26, General Manager at Country Inn & Suites By Carlson, Hampton, responded to this review, 26 July 2014
I am sorry about your experience. I have talked to 5 different families to offer you all compensation for the miscommunication. Please call me at the hotel if we have not spoken already. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greensboro, North Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 July 2014

I got this hotel through Priceline. I normally have a very good experience with Priceline hotels. Howveer, thsi was not the case for this property. From the moment I arrived, I had a bad feeling about staying there. The front desk clerk was sarcastic. When I asked could I get a non-smoking room he told me "No' in a condescending manner and then berated me by letting me know that when you book through Priceline, you get the leftover rooms and then proceeded to tell me that I was free to leave and go to another hotel. I have traveled around the globe and stayed in 1 star to 5 star rated hotels and never encountered a front desk clerk more rude. As I approached my room, it was apparent that the air conditioning in the halls was not working and it felt like a sauna. When I got into my smoking room, I saw that the comforter had cigarette burns in it. In addition, when I pulled back the comforter, I realized the bed had no been made. The sheet was balled up at the foot of the bed. I called the front desk to request new sheets. When the maintenance man came into the room, he agreed that the bed had not been made. The room also smelled dirty, absent of any scents of cleanliness or cleaning chemicals. I should have saved myself the aggravation and left when the front desk clerk advised me to leave. In hindsight, maybe he knew something that I did not know and wanted to save me the trouble.

Room Tip: Avoid this place.
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank Diana D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlsonRezidor, Online Customer Care at Country Inn & Suites By Carlson, Hampton, responded to this review, 23 July 2014
Dear Diana D,

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Hampton hotels
0.5 mi away
Candlewood Suites - Hampton
0.4 mi away
Hampton Inn Hampton-Newport News
1.4 mi away
Hilton Garden Inn Hampton Coliseum Central
Show Prices
Show Prices
Show Prices
1.2 mi away
Holiday Inn Express Hampton Coliseum Central
1.6 mi away
Embassy Suites by Hilton Hampton Hotel Convention Center & Spa
3.9 mi away
Crowne Plaza Hampton Marina
Show Prices
Show Prices
Show Prices

Been to Country Inn & Suites By Carlson, Hampton? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Country Inn & Suites By Carlson, Hampton

Property: Country Inn & Suites By Carlson, Hampton
Address: 1551 Hardy Cash Dr, Hampton, VA 23666-2476
Phone Number:
Region: United States > Virginia > Hampton
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 26 Hotels in Hampton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Country Inn & Suites By Carlson, Hampton 3*
Number of rooms: 80
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Hotels.com, Expedia, Travel Republic (UK), TripOnline SA, Traveltool, S.L.U., getaroom.com and Cancelon so you can book your Country Inn & Suites By Carlson, Hampton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Country Inn And Suites Hampton
Country Inn & Suites Hampton Hotel Hampton
Country Inn Hampton
Hampton Country Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing