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Reviews (403)
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All reviewssliding bathroom doorroom was cleanrooms are smallcookiesbreakfast staffexcellent hotelrestaurants and shoppingvisiting jmuking roomfront desk staffpleasant staffoatmealother hotelscomplimentary breakfastgreat place to staywould stay here againthe breakfast area
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13 - 18 of 403 reviews
Reviewed 4 weeks ago via mobile

I love Hampton Inns. The quality is always consistent, and I know what to expect. Great beds and bedding. All that being said, this place was the exception. The desk staff on check in and check out were unfriendly. No greeting, no "have a nice day," nothing. Our room also did not meet the typical Hampton Inn standards except for the bed and bedding. The entry door did not square with the wall, so you had to lean into it to close it. The door to the bathroom side not close or latch. I'd be using the bathroom, and the door would start opening. Not good at all. The shower would not stay on temperature. I had to settle for either too cold or too hot. The air from the fan stunk. I was a little worried about getting sick from it. You could also hear the people in the adjoining room carrying on a conversation, even with the a/c running! The hallways had a bathroom odor, and wallpaper was peeling. This felt just like a motor inn from the 50s. I do not recommend this hotel. I will say that the bed and bedding met my expectations.

Stayed: June 2018, travelled with family
Thank lamurray26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John-HiltonHelp, on behalf of management at Hampton Inn University Harrisonburg, responded to this reviewResponded 3 weeks ago

Dear lamurray26,

Thank you for your review. We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the many issues encountered throughout, and we are working with our team to ensure the situations don’t happen again. Your feedback is genuinely appreciated as it is the first step in helping us improve our services. If you return to our area, we hope you’ll stay with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

The breakfast is just as good as IHOP next door and Bonnie was so helpful and working so hard to make it amazing. I appreciate her help. They have fresh wafflemakers and batter. Crossaints and sausages etc.

Stayed: June 2018, travelled with family
Thank Steve P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal D, General Manager at Hampton Inn University Harrisonburg, responded to this reviewResponded 3 weeks ago

Thank you so much for taking the time to submit a review regarding your recent stay with us. I am so glad to hear that you enjoyed our breakfast and our staff made a great impression! We love hearing that we made your stay special. We hope to serve you again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2018

This is an older property with a few modern touches. Our room was clean, the A/C worked well and the hot water was REALLY HOT (so be careful). The hotel has DirectTV without less than adequate bandwidth. There was a lot of pixelation and freezing. Breakfast was good all three days we were there. Overall, a good, but not great, place to stay.

Room Tip: Stay away from the elevators. Some rooms are directly across from the doors.
  • Stayed: June 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Joel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2018

We regularily stay at Hampton Inn. We have stayed at this paricular location on more than one occasion for multiple nights. In the past our experience has been very good. This time, our experience was a little less than expected. One of the two elevators was out of service causing delays. The bathroom toilet was very small and very short. Our breakfast had less choices than we normally experience at Hampton Inn. Overall our experience was not bad, but was less than we have come to expect from Hampton Inn.

  • Stayed: May 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
1  Thank joesT8605YC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denise-HiltonHelp, on behalf of management at Hampton Inn University Harrisonburg, responded to this reviewResponded 11 June 2018

Dear joesT8605YC,

Thank you for your review. We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues encountered, and we have addressed these items with our team. Your feedback is genuinely appreciated as it is the first step in helping us improve our services. If you return to our area, we hope you’ll stay with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2018

Used the digital key to check in - had no problems getting into my room.
Room was clean - signed up for premium internet for one day and had no problem working with it.
Was there for a baseball tournament and the room and the public areas were cleaned on a regular basis.
Front desk was very helpful when I had to change my check out day.

  • Stayed: May 2018, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank Panos S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal D, General Manager at Hampton Inn University Harrisonburg, responded to this reviewResponded 2 June 2018

Thank you so much for taking the time to submit a review regarding your recent stay with us. I am so pleased to hear that you had a great stay and our staff was welcoming and pleasant! We hope you allow us to serve you again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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