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Courtyard Harrisonburg
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Reviews (336)
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All reviewsfront deskthe hotel sitsjmu campusbob evansjames madison universityshenandoah valleyrestaurants and shoppingking roomthe hotel is cleanbed was very comfortablefairfield inneasy accessstaff was friendlyindoor poolone night staybistrolobby
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263 - 268 of 336 reviews
Reviewed 27 August 2012

The hotel was clean and modern. The beds were comfortable. Unfortunately, there was no counter space in the bathroom area. There was not enough room for our personal items by the sink. Our family of four used the bathroom as a changing room. We had to put our clean clothes on the floor while changing. A counter top or shelf between the toilet and bathtub would have made a huge difference. The clean towels were stacked on the edge of the bathtub. That's ok, but where do you put them while you're taking a shower. There was a refrigerator, but there was no microwave in our room. We used a microwave downstairs in the lobby. The modern TV was nice, but, at times, the picture seemed fuzzy. Overall, the room was clean and comfortable.

There is a large lobby, with plenty of seating. The employees were pleasant. There were work areas with computers, and meeting rooms. The breakfast area looked nice, but breakfast is not included with the price of the room. Our family of four decided our weekend breakfast would be cheaper and more filling at a local all-you-can-eat restaurant.

We went for a swim in the indoor pool during the day, only to be met by freezing water. The chart on the wall had temperatures taken that morning. They were obviously wrong. Even our young kids couldn't force themselves to stay for long in the pool. There was a sign on the door that said the hot tub was out of order, but we used it anyway. The hot water was a nice alternative to the freezing pool.

Stayed: August 2012, travelled with family
Thank Luke S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHerbst, General Manager at Courtyard Harrisonburg, responded to this reviewResponded 10 October 2012

Luke,

I apologize for the cool temperatures in our pool. I will check with our maintenace staff for any on going issues there. We strive to make our hotel comfortable for all our guests whether they are travelling for business or pleasure. The new Bistro offers fresh, quick food to our guests, but I do understand it can be difficult when travelling with a family. We do offer meal deals and stay for breakfast rates which includes breakfast for two adults and two children. Please be sure to inquire when checking for future reservations. You are also welcome to contact me directly. Adding a shelf in our bathrooms, is an excellent idea. I will review the possibilities there as I think it would be a benefit to all our guests. Thank you for staying with us and thank you for the feedback. Reviews such as your make such a difference in letting me know where we need to make improvements.

Sincerely,

Sara C. Herbst

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Reviewed 25 August 2012

Stayed here while driving to PA. The hotel is emaculate. The room was big and the bed was very comfy. Had dinner at the bistro which was fantastic. Cassie, the bartender/chef was so nice and attentive. I will definitely stay here again.

  • Stayed: August 2012
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Thank TMP36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHerbst, General Manager at Courtyard Harrisonburg, responded to this reviewResponded 10 October 2012

Thank you for staying with us at the Courtyard, Harrisonburg. We are pleased you enjoyed your overall experience and I appreciate you taking the time to offer your feedback. We will review our lighting standards and address what we can do to make the lighting more comfortable and less harsh. Again, thank you and we hope you have a little more time during your next vist.

Sincerely,

Sara C. Herbst

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Reviewed 23 August 2012

I travel to Harrisonburg quite often and always stay at the Courtyard Marriott. I have always had an excellent experience. The staff and management have always been very friendly and accommodating. The newly renovated rooms are beautiful and well furnished. I even stayed during the recent renovation which can be somewhat of a challenge, but the staff did an excellent job of keeping inconveniences to a minimum. The new layout of the lobby, the improved wireless internet speed, and the ability to have a quick simple breakfast are major improvements that have resulted from the renovation. The location of the hotel and its easy access to Interstate 81, James Madison University, Massanutten and its Water Park, great local restaurants, and shopping make this an excelleent choice for anyone travelling to Harrisonburg.

Richard L

  • Stayed: June 2012, travelled solo
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Thank Richard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHerbst, General Manager at Courtyard Harrisonburg, responded to this reviewResponded 10 October 2012

Hello,

Thank you for the terrific comments regarding our hotel. I am happy to hear that we are your hotel of choice when visiting the Harrisonburg area. I am glad that our renovations did not inconvenience you during this visit. That was a challenging time, but our staff did work hard to minimize the impact on our guests. We are delighted that you like the new layout and improved services. We appreciate your loyalty and hope you continue to make our hotel your first choice when visiting Harrisonburg.

Sincerely,

Sara Herbst

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Reviewed 23 August 2012 via mobile

I can not say enough about our stay. From the front desk to the comfort of the room . Washer and dryer was a huge plus for a weeks worth of laundry we had college Ted. The bistro fabous but you pay for convence. Loved the staff and all in all it was a great stay

  • Stayed: August 2012
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Thank melanie h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHerbst, General Manager at Courtyard Harrisonburg, responded to this reviewResponded 10 October 2012

Thank you for staying with us at the Courtyard, Harrisonburg. I am pleased that you enjoyed the convenience of the Bistro and our on site laundry facilities. Our staff work very hard and they will be pleased by your comments regarding their friendliness. I am glad you enjoyed our hotel and your visit to the area. Let us know if we can assist you with any future visits to the area.

Sincerely

Sara Herbst

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Reviewed 17 August 2012

While attending an orientation session at Bridgewater College, out family stayed at the Marriott Courtyard in Harrisonburg. We'd only planned to stay one night, but our experience was so wonderful we decided to stay another. The newly renovated room was beautiful, very comfortable and everything was exceptionally clean. The front desk clerk was very helpful in providing directions to Bridgewater College. Other hotel staff were also courteous and helpful with any questions that we had. Our children especially enjoyed the indoor pool, hot tub, and workout room. Despite the fact that the hotel was still under renovation, it was quiet and in no way affected our visit. We were very surprised at the excellent meal that we had in the hotel restaurant. The food was delicious and the service was impeccable. We also took advantage of the free internet service, and the printers in the lobby. Overall, this was an excellent trip.

  • Stayed: June 2012, travelled with family
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Thank Teresa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHerbst, General Manager at Courtyard Harrisonburg, responded to this reviewResponded 10 October 2012

Thank you so much for the positive comments about our hotel. I am delighted that you enjoyed your stay and hope you will consider our hotel for any future visits to the area. We wish you great success in your college selection process.

Sincerely,

Sara Herbst

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