The four of us ( 2 couples) went here on a recommendation from our hotel manager. We arrived around 7:30pm and had a 20 minute wait for a table, o we waited upstairs in the bar. That was expected on a Saturday evening. My gf and I had filet mignon. It was good, and cooked to order. My friend's wife had the meatballs with pasta, and she said it was very good. Now the problem that ruined our whole dining experience. My friend ordered a ribeye steak. It arrived 5 minutes after the rest of us received our meals. The steak was nothing, and I mean nothing, but fat and grissel. The mean time, the 3 of us are eating our meal while its hot. It took 10 minutes(yes 10 minutes) for my friend to get our waiter's attention. When our waiter came over he took the plate and said what can I bring you instead. My friend said he wanted the filet mignon, since ours was good and lean. The mean time the rest of us begain eating our meals. After 5 minutes a young girl, manager on duty I assume, came over and said she saw the ribeye and it was "disgusting". She said she was putting in and order for the filet mignon and it wld take 8 minutes to cook medium rare. The mean time the rest of us are half-way thru our meals, as 10 minutes have passed since the ribeye was sent back, and 20 minutes have passed since he rec the bad steak. We waited another 15 minutes and my friend's steak was not out to yet. At this time I was getting angry, as this couple was our guest. I went up to the young lady and asked where my friend's steak was. I told her I would be writting a review on Tripadvisor. She looked at me like I was crazy! She said the grill was very busy and she was doing the best she could. He FINALLY got his steak 35 minutes after he sent the ribeye back. The rest of us had finished eating, as my friend begain eating his meal. The waiter came over and asked if the rest of us wanted desert, while he ate his meal. This was unexceptable. The young lady did not charge him for the steak. This in no way made up for how awkward it was for my friend. I felt so bad for him. The four of us will never return to this restuarant again!!
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