Union Station was recommended to us by our hotel, when we were in town for JMU's Homecoming Weekend earlier this month. I was optimistic after reading the menu and seeing that it was not a chain restaurant. The atmosphere sounded great and it seemed like a good spot for my family (4 of us, including our 7 and 4 year old).
The whole dining experience was a bust. We were greeted with luke warm enthusiasm and shown to our table. We did not have to wait at all but we arrived a few minutes before 5:00. Soon after I'm sure there was a wait as the small waiting area was full when we left. The food was average at best (wait, I must give credit to my cheeseburger which was cooked a perfect medium well and very juicy. But that was the only thing that was good. Oh, and the glass of Pinot Noir that I had was awesome). But anyway, I hate to say that what made it SO bad was the service. Anyone teaching a basic course in customer service can tell you that most food oversights can be compensated by fabulous customer service. They do not teach that here!
We have a big pet peeve and that is when french fries are not listed as seasoned, but are served seasoned. Just write it on the menu! So, my kids ordered the fries. They got seasoned fries. They don't eat seasoned fries. If they were listed as seasoned ahead of time, I wouldn't complain and it would be no big deal. I'd either order them without seasoning or not order them at all. No big deal! But don't serve something to me that's not listed on the menu! Right?! So the fries thing turned out to be the biggest problem on the planet. The food runner "had to check" if she could give us unseasoned fries. After waiting for her answer (she said yes), we then waited seriously 15 minutes for more fries! Again, no biggy WITH THE PROPER CUSTOMER SERVICE! The service was a grade D, maybe a D-.
I read the reviews before we came and they seemed very mixed. So, sure, give this place a try. You might think I'm crazy and give it an excellent rating. But if you have a meal like we did, you'll totally understand where I was coming from. We had high hopes and this place totally fell short.
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