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Fairfield Inn & Suites Dulles Airport Herndon/Reston
Ranked #16 of 20 Hotels in Herndon
GreenLeadersPlatinum level
Egg Harbor Township, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“EXCELLENT!!!”
5 of 5 bubbles Reviewed 29 August 2010

Very pleased overall! VERY Clean, pleasant staff, GREAT breakfast, 3 computers for use in lobby, large rooms with comfortable beds, flat screen tv in room, all amenities! And completely affordable. Also very close to DC if you are traveling there. I would recommend it to ANYONE!!!

  • Stayed August 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank beachgirlnj1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrankOhara, Owner and Management representative at Fairfield Inn & Suites Dulles Airport Herndon/Reston, responded to this review, 30 August 2010
Dear beachgirlnj1,

We appreciate you taking the time to write a review of our hotel! All of the guest feedback and reviews that we receive are taken very seriously so that we can always strive to improve the overall experience our guests have.

Having said that we are extremely happy to hear that you had such an exceptional stay with us! We are glad to hear that you were able to take advantage of all the great amenities we offer to our guests and start your day right with the hot breakfast buffet we serve every morning. We are also glad that you felt welcomed and at home by our great staff!

We look forward to the next time you are in the area and we have the opportunity to serve you again!

Sincerely,
The Holiday Inn Express Reston/Herndon Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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300 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
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English first
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 17 August 2010

While this hotel is certainly not the newest on the block, the overall value is fantastic. The shuttle service will pick you up at the airport (Dulles) and take you just about anywhere in the are for no charge. We saved a great deal of $$ by taking the shuttle service to and from our client offices every day. The staff at this property is extremely personable, and really goes out of their way to make you feel at home. The rooms are older, but modestly updated, and have all of the amenities a business traveler needs. The only negatives for me - the elevator felt like an oven. It was 100 degrees outside when I was in town, and the elevator was about the same (or worse). Other than that, this was a great experience all around.

  • Stayed August 2010, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank gtg320h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrankOhara, Owner and Management representative at Fairfield Inn & Suites Dulles Airport Herndon/Reston, responded to this review, 18 August 2010
Dear gtg320h,

Thank you very much for taking the time to write a review of our hotel! We take all of our reviews and guest feedback very seriously.

We are glad that you found there to be tremendous value in you stay at our hotel! It is good to hear that you were able to take advantage of our local area shuttle, we know how much of a hassle it can be to rent a car so we like our guests to have other options. We are also happy to hear you were pleased with the business oriented amenities and that we provided everything you needed.

Thank You for bringing the elevator issue to our attention. We have had problems with it lately and we are in the process of having it repaired and or replaced.

We look forward to the next time you are in the area and we have another opportunity to serve you!

Sincerely,
The Holiday Inn Express Reston/Herndon Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 1 August 2010

Compliments to the staff. We arrived late after a day of traveling from coast to coast and were met with helpful and customer service minded drivers and office staff. All of the area markets and eateries were closed and we had yet to eat. The desk manager offered what he had availble onsite which got us through the night. A+ for this hotel.

  • Stayed July 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank randpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrankOhara, Owner and Management at Fairfield Inn & Suites Dulles Airport Herndon/Reston, responded to this review, 3 August 2010
Hello randpa,

Thank you very much for taking the time to write a review of our hotel. We appreciate very much all of the guest reviews and feedback that we receive and take them very seriously.

Thank you for your complements of our staff I will pass them on to the team. We strive to create a welcoming and friendly atmosphere at out hotel that makes our guests feel at home while they are traveling since we know how stressful it can be on the road. We are glad to hear that you also were able to take advantage of our great location and go to some of the great local shops and restaurants.

Thank you again for your review and we look forward to the next opportunity we have to serve you again.

Sincerely,
The Holiday Inn Express Reston/Herndon Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas
Level Contributor
58 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
3 of 5 bubbles Reviewed 17 June 2010

We were in D.C. for a Supreme Court hearing and wanted something close to the airport for a quick escape. Location was good for that and the price was reasonable.

My wife and I found the place to be a revamped and remodeled remake of an old hotel. The remodel helped a bit, but everything that is old is still old. When we were there the small elevator stopped working and we had to leave by way of the stairs.

The room roof is lower and it feels very cramped for an American Hotel. In our room the toilet and shower are in a separate room from the sink -- which is directly out the door. They have remodeled and you can see an earnest attempt at making this work, but it just didn't work for me.

Sadly, we stay in HI Expresses wherever we go because we want consistency. This one was not up to the level of quality all of the others are at. i would stay here again, but it would be my third or fourth choice.

There is food and shopping in the area, but I would consider the entire area stuck in the 70's.

  • Liked — Location
  • Disliked — Age of facility
  • Stayed June 2010, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank nvlawyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrankOhara, Owner and Management at Fairfield Inn & Suites Dulles Airport Herndon/Reston, responded to this review, 22 June 2010
Hello nvlawyer,

We would like to say thank you for taking the time to write a review of our hotel! We take all of the guest feedback we receive very seriously in order to improve our guest's experience.

Our hotel is a well seasoned property and we have renovated it recently and several other times in the past to help keep it as nice as possible. Unfortunately things do break down and I do apologize on behalf of everyone at the hotel for the elevator breaking. I can imagine that it had to been very inconvenient for this to happen! We did have our team helping guests bring their luggage up and down the stairs and it sounds like you just missed them. I hope you'll be glad to hear that the elevator was fixed as soon as possible and is running fine now.

He would love for you to give us a second chance and let us wow you the next time you stay with us!

Sincerely,
The Holiday Inn Express Reston/Herndon Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gaithersburg, Maryland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 13 June 2010

After flying into Dulles, I took a 10 minute ride via the hotel's shuttle to the Holiday Inn Express. There are three Holiday Inn's in the area, so be sure to catch the correct shuttle. Check-in is incredibly fast, efficient and friendly. The whole staff seems to do their best to please and are extremely nice. There was even a personalized welcome letter in my room. The room was average in size with a smallish bathroom. The room was quite comfortable and very quiet. Pillows are labeled by firmness or softness, with several of each. There is a large flat-screen TV for your viewing pleasure with a substantial selection of channels. Should you find yourself hungry there are a number of restaurants across the street, a supermarket next door, and an ample listing of food delivery options. A free buffet style breakfast is included in the room.

This is a comfortable hotel with excellent service. The value is superb and I would certainly stay there again when traveling through Dulles.

  • Stayed June 2010, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank shane_rock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrankOhara, Owner and Management at Fairfield Inn & Suites Dulles Airport Herndon/Reston, responded to this review, 17 June 2010
Hello shane_rock,

We truly appreciate you taking the time to write a review of our hotel! We take guest feedback very seriously.

We are extremely happy to hear that you found staying with us to be such a tremendous value! We try to provide our guests with the best and treat everyone like family so you'll feel like you are at home.

We look are looking forward to the opportunity to serve you again in the future!

Sincerely,
The Holiday Inn Express Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Archer
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 May 2010

We stayed at this hotel for a wedding in Reston. The service was excellent and the staff was very pleasant. Terry, the manager on duty, went out of her way to see that our needs were met. The shuttle to our various activities was very helpful, too! The room was very clean, and the beds were comfortable. The breakfasts were great--much better than the average hotel! The price was very reasonable as well. We have stayed in higher priced hotels that did not offer as much in the way of amenities, and were not as clean either. This is a good location for the things that we wanted, including a one-day visit to DC. Thank you, thank you to all of the staff--you made us feel at home!!!

  • Stayed May 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sewbeeCarol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrankOhara, Owner and Management at Fairfield Inn & Suites Dulles Airport Herndon/Reston, responded to this review, 31 May 2010
Hello sewbeeCarol,

I would like to start by thanking you for taking the time to write a review of our hotel! We truly appreciate all guest feedback.

We are very happy to hear that you felt at home while you stayed with us! We strive to provide that feeling to all of our guests and it is good to hear you felt that way. I will pass your complement on to the staff and let them know they are doing a great job. It is good to hear that you were able to take advantage of the shuttle service and the free breakfast too. We know in order to make you feel at home you need to not only start your day right but be able to get to where you need to be too.

We hope to serve you again in the near future or whenever your next trip to Northern Virginia is!

Sincerely,
The Holiday Inn Express Reston/Herndon Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, MN
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 9 May 2010

Stayed here for 5 nights while on business. The staff were some of the most helpful and friendly that I have encountered. The hotel was clean and in great shape. Breakfast was good. The towels were soft (as mentioned earlier) and the bed comfortable. Loved all the pillows. The most impressive part of the room was the air/heat unit was nice and quiet. I have been in too many hotels where the air/heat unit made so much noise it was hard to sleep with it on. The thermostat was wall mounted, this kept the room temperature much more stable and the unit did not run as much.

The area around the hotel was suburban, fairly quite and nice. Within walking distance were the old downtown Herndon and other opportunities to eat and relax. The W&OD Trail was close, and bikes were available if desired. Safeway was next door with beer/wine and snacks to bring back to the room.

The shuttle service was first rate. The drivers were friendly and careful. They were happy to drop you off and pick you up anywhere in the area. This also made getting to and from the airport very easy and efficient.

Last note, Public Transit busses are available to bring you to the Metro station if you wish to get to Downtown DC.

  • Stayed May 2010, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MN_Cruisers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrankOhara, Owner and Management at Fairfield Inn & Suites Dulles Airport Herndon/Reston, responded to this review, 11 May 2010
Hello MN_Cruisers,

We would like to first of all say Thank You! we appreciate you taking the time to write a detailed and thorough review of our hotel. We are very glad to hear that your experience was such a good one!

We are happy that the Holiday Inn Express Simply Smart Bedding Collection was so enjoyable for you and that the towels are still as soft as ever! It is good to hear that you were able to get out and explore the area, especially Old Town Herndon.

We appreciate that you noticed how quiet our Heating and Cooling (HVAC) units are. We know how hard it can be to sleep with one of those rattling all night so we try and make sure that they are as quiet as possible.

We look forward to the next time we will have the opportunity to serve you again!

Sincerely,
The Holiday Inn Express Reston/Herndon Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Dulles Airport Herndon/Reston

Property: Fairfield Inn & Suites Dulles Airport Herndon/Reston
Address: 485 Elden St, Herndon, VA 20170-4512 (Formerly Holiday Inn Express Reston Herndon-Dulles Airport)
Region: United States > Virginia > Fairfax County > Herndon
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#1 Green Hotel in Herndon
#9 Family Hotel in Herndon
#11 Romantic Hotel in Herndon
#16 Business Hotel in Herndon
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Fairfield Inn & Suites Dulles Airport Herndon/Reston 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
Conveniently located 4 miles from the Wiehle Reston East Metro Station and 7 miles from the Dulles International Airport, our Herndon, VA hotel offers free shuttle service to both locations upon request. Enjoy a complimentary hot breakfast everyday of your stay. Other amenities that highlight this hotel are complimentary wireless internet, 24 hour business center and 24 hour fitness center. ... more   less 
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Also Known As:
Holiday Inn Express Reston Herndon-Dulles Airport Hotel Herndon
Holiday Inn Herndon
Herndon Holiday Inn Express

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