I stayed at this Westin twice in October on business, and had two completely different experiences. My first visit was very pleasant, as I was greeted by a kind front desk agent who provided me with a good recommendation to have dinner at the hotel restaurant – which was delicious!
My second “visit” was marred by a horrible front desk agent named Ronald. I e-mailed my concerns regarding Ronald to Ms. Tierney on October 16th, and have yet to receive a reply – it is November 1st.
Here is text from my e-mail:
"I arrived on a business trip today from Los Angeles and noticed that my boxes of materials had already arrived at your hotel. As such, I decided to pick up my boxes on my way to Arlington to ensure that they would not get lost amongst other packages. I walked to the check-in counter and spoke with Ronald who said that he would assist me. On our way to the storage room, Ronald asked if I had a ticket number. I responded that I had an e-mail confirming that my materials had been delivered. He then proceeded to question if I was even a guest at the hotel to which I told him that I would be checking in on Monday. He did not seem pleased with my response, but entered the storage room to look for my packages. He came out a minute later and said that he had looked at every single package in the storage room and did not find my box. I told him that I had an e-mail confirming that GKirkwood had signed for my boxes. He said that packages that arrived today would need to be retrieved from a different location, but that the one that arrived on Saturday was not there. I insisted that it was, and Ronald told me that I could check for myself - he was quite rude and condescending. I walked into the storage room and located my box within ten seconds. He did not apologize and simply escorted me out. Ronald was extremely professional and respectful to the businessmen and women that he assisted before me. I am not sure if my appearance having just gotten off a plane compelled him to believe that he could speak and act rudely. Perhaps it may have been that I was younger than many of the other guests he was serving. He was simply unprofessional."
As a guest at this Westin hotel, I had hoped to have a much better experience. As an SPG Platinum member who switched from Hilton, I was appalled by the service here – and frankly disappointed that Ms. Tierney did not see fit to reply to my message. I see that other guests have experienced similar issues at this hotel. With such a convenient location, it is unfortunate that I will be unable to stay here in the future. Their service is frankly abysmal.
- Official Description (provided by the hotel):
- Enjoy the comfort of Westin, only minutes from Dulles Airport. In addition to a convenient location and comfortable hotel rooms, our hotel provides amazing meeting and event space. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Priceline, Expedia, Hotels.com, Ebookers, TripOnline SA, Traveltool, S.L.U., Evoline ltd, getaroom.com and Cancelon so you can book your The Westin Washington Dulles Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Westin Washington Dulles Airport Hotel Herndon