First of all I cannot recommend that Hyatt hotel at all.
Obviously I misread that Hyatt was a high-quality brand.
1) No juices, milk or water available at breakfast buffet
2) Internet charges, though during reservation it was said internet would be free
3) TV just had poor-signal analogue channels
The breakfast is a big disappointment.
There are no juices or other drinks available at breakfast. I have proof for that,
I did take photos of the entire breakfast buffet.
The guest can order juices only from the waiters, who are (which
is very annoying in the United States) always very keen to receive a big tip.
The selection of food is pretty meager to say the least. I've seen much better,
even in 3-star properties (notably Holiday Inn) in the United States.
The worst thing: After breakfast one is given a bill of USD 19. What the --? I told
the waiter that I have a rate where breakfast is included.
Still this guy insisted me on signing the bill that USD 19 will be charged to my room. I refused and told him that breakfast was included, I even showed him my voucher.
The waiter wouldn't backtrack from his position.
I called hotel security, which quickly came.
We mutually agreed that I won't sign any receipt.
Well, afterwards I realized what this receipt was for. Regardless of whether breakfast is included or not, the waiter just wanted to cash in his 15-20% tip.
I am asking myself - for what? For delivering orange juice?
99% of all hotels I visited in the past had juice dispensers located
at the breakfast buffet. I didn't need that stupid waiter at all. All I wanted to have is some "water equivalent substance"!!!! "Breakfast included" means for me "Water is included", as well.
The next morning I brought a bottle of water with me to breakfast
and made myself clear to the new waiter that I don't expect or require
Moreover, I have to admit. The rooms are allright. The cleaning staff did
a good job in keeping the room tidy.
2) Internet Charges
During reservations I made sure that I select a hotel which had internet included.
I even booked directly at the Hyatt website.
After entering my hotel room I quickly booted up my computer and found that
some Swisscom company (the provider of internet in the hotel) wanted big dollars
for internet which should have been free according to my reservation confirmation.
I obliged and entered my room number into the system, because I was in hurry to send out a number of emails. You have guessed it,
I was pretty angry about that. If anything shows up on my credit card bill, I will just chargeback the amount and show my bank the written reservation confirmation.
Well, I was stuck for two day at Dulles because of a flight reservation mixup. Because I didn't have anything to do, I had to rely on getting entertained by the TV - at least for part of the time.
In all honesty, I do not expect HD channels, however, I expect at least a channel lineup of at least 30 digital channels. We are in the United States, that shouldn't be a problem at all.
What did I got in a high-quality brand hotel called Hyatt Dulles?
A meager 15 analogue channels with really bad signal quality.
Dear Hyatt! Couldn't you afford placing a satellite dish on your roof?
- Official Description (provided by the hotel):
- Full service deluxe property offering 316 newly renovated Executive Suites, featuring the Grand Bed. New state of the art Executive Meeting Center with a full service complimentary business center, catering to the business/"tech-savy" traveler. Our Executive Meeting Center is IACC accredited and LEED Certified. Expanded Fitness Center and Lap pool with strength training and cardio vascular equipment, all equipped with touch panel screens. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Odigeo, Booking.com, Hyatt Hotels Corporation, Traveltool, S.L.U. and HotelQuickly so you can book your Hyatt Regency Dulles reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hyatt Dulles Hotel Herndon
- Hyatt Hotel Dulles
- Hyatt Hotel Herndon
- Hyatt Herndon
- Herndon Hyatt