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“Quality Hotel & Hospitality”

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Hilton Washington Dulles Airport
Ranked #6 of 20 Hotels in Herndon
Certificate of Excellence
Fredericksburg, United States
1 review
“Quality Hotel & Hospitality”
Reviewed 29 August 2014

I find Hilton hotels, suites, and staff to be extremely professional and dedicated to making every stay enjoyable for their clientele. The quality of service in their hotels, on the phone, and customer service is above other competitors in their industry. I would definitely choose Hilton Hotels, and Suites to have a relaxing and enjoyable stay away from home.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Barry R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, 8 September 2014
Dear Barry R,

Thank you for taking the time to leave us your feedback in a review! We truly appreciate your very kind words regarding our property and service. We couldn't be happier to know you were pleased with your recent stay with us! Thank you again, and we hope to welcome you back the next time you are traveling to the Dulles area!

Yours in hospitality,
Greg Langweg
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (253)
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Geneva, Switzerland
Level Contributor
175 reviews
137 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 28 August 2014

I was pleasantly surprised by just how comfortable the rooms were and how nice the staff were. Even though it's a bit of a blur now, I recall the pillows having been wonderful! Also found the restaurant in the hotel very pleasant, and enjoyed the salads. My only complaint would be for them to turn the temperature up a bit as it was freezing in the hotel. In future I would recommend taking a cab rather than waiting for the shuttle which comes only once every thirty minutes.

Stayed August 2014, travelled solo
Helpful?
1 Thank worldtravelertrainer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, 8 September 2014
Dear worldtravelertrainer,

Thank you for taking the time to leave us your feedback in a review! I am very pleased to know that you enjoyed your stay, but do apologize for the temperature within the hotel being too cold and leaving you uncomfortable during your stay with us. Thank you again, and we hope to welcome you back the next time you are traveling to the Dulles area!

Kind regards,
Greg Langweg
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
3 reviews
3 hotel reviews
Reviewed 27 August 2014

I missed my flight connection and had to spend a night in Washington while on a business trip... stayed at this nice quiet & cozy place close to Dulles International Airport - 10 minute hotel Shuttle ride;

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank udayan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, 8 September 2014
Dear udayan D,

Thank you for taking the time to leave us your feedback in a review! We couldn't be happier to know you were pleased with your recent stay with us! We hope to welcome you back the next time you are traveling to the Dulles area!

Kind regards,
Greg Langweg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
montreal, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 August 2014

Very good service. The room was clean and comfortable. Employees are very nice and fast. We were with our kids and they loved it, the pool is clean and nice. It has been a very good experience. My family and I will return anytime.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Yolaine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, 8 September 2014
Dear Yolaine P,

Thank you for taking the time to leave us your feedback in a review! We couldn't be happier to know you and your family were pleased with your recent stay with us! We are glad you took advantage of our pool before the Fall season sets in! We look forward to welcoming you back the next time you are in the Dulles area!

Yours in hospitality,
Greg Langweg
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 24 August 2014

We had unfortunately missed our connecting flight and so had been put up here until our next flight. There was a minibus that picked us up that ran about every thirty minutes to and from the airport. Check in was smooth and quick for us.
To be honest we just wanted to settle in to the room rather than use all the facilities. Our room was large, nice decor although the carpet a little dated, along with the ceiling, and the blinds up close were a little scruffy. But I think we always have a lower standard of airport hotels. The beds were large singles, very comfy. The bathroom and dressing area is spacious, nice working shower although being short I would rather have an adjustable shower height! Being a Hilton, I think I always imagine more focus on little details such as cotton buds etc, but I didn't note any things. There was a little coffee maker. It only had two paper cups so we had to rinse them out. The main fault for me nowadays is the lack of free wifi. Being stuck here and our only method of contact was via wifi, we had to pay $9.95 for 24hrs. All the other hotels I had stayed at all had it included, including a very cheap hotel. I'd expect more from a Hilton.
I suppose as we just had it given to us we couldn't be picky about anything, and was actually one of the nicer set up hotels while we were in America, just not a location we would usual pick for a "holiday" venue.

  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Steph T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, 8 September 2014
Dear Steph T,

Thank you for taking the time to leave us your feedback in a very detailed review. We appreciate your comments and concerns, as that gives us an opportunity to hear what we are doing right and what we can improve upon-straight from you the guest! Your comments have been shared with our Executive Committee, as we want you to know you are heard. Thank you again, and we hope to welcome you back the next time you are in the Dulles area!

Yours in hospitality,
Greg Langweg
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northen Virginia
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 21 August 2014

This place has a lot of amenities, but needs some serious updating.

Pros:
- Affordable for the area
- Beds are very comfortable
- Good bar
- Free parking
- Fast internet for HHonors people

Cons:
- Outdated design and faded carpets everywhere
- Charge for internet unless HHonors....

The issue of free wifi is starting to become the mainstay for my reviews of hotels. Hotels that charge for internet or give crappy slow connections are getting dropped off my travel list. This hotel is ok, since I have Hhonors membership, and the connection seems swift, but they would have charged me otherwise, and that's bogus. Bogus, I tell you, bogus...

Room Tip: Some rooms are more updated than others. Ask at the desk, maybe.
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  • Stayed August 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank JimboBauer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, 8 September 2014
Dear JimboBauer,

Thank you for taking the time to leave us your feedback in a review. We take your comments and concerns very seriously. I definitely understand your concern with the Wi-Fi being available at charge, but am glad to know you are an HHonors member, and therefore get Wi-Fi access complimentary. While we are currently renovating our standard rooms, we are looking to continue renovations throughout the property once the current renovations are completed. We hope you will give us another opportunity to exceed your expectations in the future.

Yours in hospitality,
Greg Langweg
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
1,081 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 558 helpful votes
Reviewed 20 August 2014

We normally stay at the Hilton Washington Dulles Airport inn, when we are in transit, either to, or from Washington, DC. This stay was different, as my wife had a brief meeting there. We are familiar with this property, as we often utilize it up to 4x per year.

The best feature of this hotel is its proximity to Washington Dulles Airport, and its shuttle vans between those two properties. As always, the shuttle was prompt, both coming and going. Unlike many other hotel shuttles, these vans have luggage storage in the rear, so one does not have to carry suitcases up the steps, then place them into interior racks - a nice touch, if one is flying through Dulles between longer stints of meetings. In our case, we headed out the next morning for meetings in Chicago and then Sacramento, so had more luggage, than we would normally.

The hotel is showing signs of wear, mostly evidenced in the room furnishings. Still, the rooms' comfort level seemed intact. Being Diamond HHonors members, we always receive an upgrade to the "Executive" or "VIP" floor. This can be a positive, as one has access to the VIP Lounge. However, we are usually arriving late, then departing early, so seldom have an opportunity to utilize the Lounge. We do like the large, walk-in showers at this property. The beds have also been comfortable, and through the Hilton HHonors Web site, I can request extra pillows and towels, at no charge.

The lobby area is quite impressive for an "airport" hotel, and the rooms are adequate for a good night's sleep. Though somewhat near IAD, there has never been any noise that we could detect from the airport.

Probably my biggest quibble is that Hilton (not just this property) should replace the little coffee makers in the room with a Keurig unit, or similar.

The staff, as always, was efficient and friendly, welcoming us back, though it was 2013 that we last stayed at this property. It was nice to see some familiar faces, indicating that there are some employees, who have been with this property for some time.

Room Tip: There not any great views from this hotel, but being over the pool and courtyard was nice.
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  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
1 Thank The_Loup_Garou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, 8 September 2014
Dear Bill_Hunt_AZ,

Thank you for taking the time to leave us your feedback and for being a loyal Hilton Dulles guest! We greatly value your opinion and are glad to know you continue to enjoy your stay each time you are here! We look forward to welcoming you back the next time you are in the Dulles area!

Kind regards,
Greg Langweg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Washington Dulles Airport

Property: Hilton Washington Dulles Airport
Address: 13869 Park Center Rd, Herndon, VA 20171-3218
Phone Number:
Region: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Herndon
#5 Family Hotel in Herndon
#6 Business Hotel in Herndon
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton Washington Dulles Airport 4*
Number of rooms: 449
Official Description (provided by the hotel):
The Hilton Washington Dulles Airport hotel is conveniently located only three miles from the Washington Dulles (IAD) terminal and 30 minutes from Washington DC. This Herndon, VA hotel is an ideal choice for a business trip in Washington DC, given our proximity to local business centers, corporations and government offices. Explore the surrounding area via the complimentary local shuttle service and discover the historic town of Herndon and nearby Reston, VA. Many popular Washington DC attractions are also easily accessible, including the White House and Capitol Building. Our tastefully appointed accommodations are contemporary, comfortable, and designed for one purpose, your comfort! The Hilton Serenity Collection™ is featured throughout each 400 square foot guestroom, allowing you to rejuvenate yourself with our Serenity Bed featuring the internationally-acclaimed Suite Dreams™ mattresses, Down Duvet and Down Pillows & luxurious bath amenities. Experience the new standard of guestrooms only at the Hilton! With the introduction of its cutting edge Guestlink System, the Hilton has redefined the ultimate viewing experience, allowing guests to get connected in HDTV by upgrading to Business Class Accommodations. ... more   less 
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Also Known As:
Hilton Washington Dulles Airport Hotel Herndon
Hilton Hotel Herndon
Hilton Herndon
Herndon Hilton

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