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“Brent English”

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Quality Inn at Fort Lee
Ranked #7 of 7 Hotels in Hopewell
Hopewell, Virginia
1 review
“Brent English”
Reviewed 29 October 2012

I would like to take the time out to thank Mr. Brent English for his excellent customer support this weekend. My classmates and I were greatly appreciative of his assistance. He is a very professional employee whom handles all customer needs in a timely manner.

  • Stayed October 2012, travelled solo
    • Value
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Helpful?
Thank DemKentez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HopeQuality, General Manager at Quality Inn at Fort Lee, responded to this review, 31 October 2012
Thank you so much for your kind words. Our goal here at the Quality Inn is to ensure that each is treated with great customer service during their stay at the Quality Inn . Again we thank you for being a part of our extended family and the service you provide to our great country. Best wishes for future travels. Sincerely, Nisha Simon, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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73 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Hopewell, Virginia
1 review
Reviewed 29 October 2012

I want to say thanks to Mr. Brent for his outstanding hospitality he showed to my class and I. The US Army really appreciate individuals like him. My name is SSG Wright and I am a 92A in the United States Army and this young man allowed us to have just a gathering down in the lobby because of the rooms being too small for all of us to fit and socialize. There are such rules that only 2 personnels can be in a room at a time so this seem to be the only option/route to take. Thank you Mr. English, like I stated earlier WE apprciated your kind gesture. I really hope that your superiors does not come down too harsh because of this, and if this is too much of a problem for them we can recommend the ARMY choose a new hotel to accomdate us TROOPS!!! (Brent was the only good thing for this hotel, the ARMY needs to HOUSE their TROOPS Better than what the are doing... Hell we faught to live in better hotels than this!!!!)

  • Stayed October 2012, travelled on business
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Helpful?
Thank EbonyW916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HopeQuality, General Manager at Quality Inn at Fort Lee, responded to this review, 30 October 2012
Thank you so much for your kind words. Our goal here at the Quality Inn is to ensure that each guest Is treated as family. I am please to know that you were treated with great customer service during your stay at the Quality Inn . Again we thank you for being a part of our extended family and the service you provide to our great country. Best wishes for future travels. Sincerely, Nisha Simon, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clarksville, Tennessee, United States
1 review
Reviewed 29 October 2012

Mr. English provided us with excellent customer service. ha always greets with a smile and went out of his way to ensure we were well taken care of. He also was a gererous host i would highly reccomend him and his service

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Tye S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HopeQuality, General Manager at Quality Inn at Fort Lee, responded to this review, 31 October 2012
Thank you so much for your kind words. I am please to know that you were treated with great customer service during your stay at the Quality Inn . Again we thank you for being a part of our extended family. Best wishes for future travels. Sincerely, Nisha Simon, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sanford, North Carolina
1 review
Reviewed 28 October 2012

My experience at the Quality Inn, Hopewell, VA was average. I loved the professionalism and courtesy of the staff especially Brent English who in my opinion went above and beyond to make my experience here more enjoyable. His attention to customer needs is valued by me and others staying here. I do believe that the hotel need major improvements as far the mold in the rooms and especially in the bathrooms. The rooms need updating as well i.e. repainting the rooms and filling in the crack in the the celling's and walls.

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 80sylwia80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HopeQuality, General Manager at Quality Inn at Fort Lee, responded to this review, 29 October 2012
Thank you so much for your kind words. Our goal here at the Quality Inn is to ensure that each guest Is treated as family. I am please to know that you were treated with great customer service during your stay at the Quality Inn . Again we thank you for being a part of our extended family. Best wishes for future travels. Sincerely, Nisha Simon, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbus, Ohio
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 October 2012

Had to stay here because town booked up. Bathroom dirty, furniture beat up. When we came back to the room late the second day, housekeeping had not touched it. Worst hotel experience ever. Can't believe what they charge for this dump.

  • Stayed October 2012, travelled with family
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Helpful?
1 Thank WJUCPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HopeQuality, General Manager at Quality Inn at Fort Lee, responded to this review, 23 October 2012
At Quality Inn, we strive for guest comfort and satisfaction. I apologize that we missed the mark in this instance. Thank you for your feedback. Best wishes for future travels. - Nisha Simon, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Hopewell hotels

Upper Montclair, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 7 August 2012

I was forced to stay here when my vehicle broke down and the tow company worked a 'discount' for referring roadside emergency customers here! My big discount was $59 instead of the normal $60 for the night. I was escorted by the tow driver and signed a registration folio at 4 am on Saturday for $59-the clerk specifically told me the room was secured until check out which was 11 am sunday-the room was disgusting but i was grateful thye had a vacancy. I checked out the same day at 3:30 pm when my tow arived to take me home only to find that they billed my card for $142!! for a whopping 11 hour stay--called to speak to someone about this and was told i was charged for Friday because i checked in at 4 am on Saturday and to call my credit card company if i didnt like it??? What kind of customer service is this? Seems a way to take advantage of people who are short on options!

  • Stayed August 2012, travelled solo
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Helpful?
1 Thank NJmom851
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HopeQuality, General Manager at Quality Inn at Fort Lee, responded to this review, 8 August 2012
At Quality Inn, we strive for guest comfort and satisfaction. I apologize that we missed the mark in this instance. Thank you for your feedback. Best wishes for future travels. - Nisha Simon, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brainerd, Minnesota
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 July 2012

Worst hotel i've ever stayed at. The owners should be embarrassed. Was booked into a smoking room. The short answer was that they couldn't move me. Dead bugs in the light fixtures. The light above the bathroom sink didn't even work. Unit had a stove top, microwave and fridge, but NO utensils! Not even a fork. Left my camera in room. Manager was supposed to call, but never did. Agree with earlier post do NOT stay here at ANY cost!

Room Tip: Go anywhere but here. Truly the worst place I've ever stayed
See more room tips
  • Stayed July 2012, travelled on business
    • Value
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    • Cleanliness
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Helpful?
Thank Phil M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HopeQuality, Manager at Quality Inn at Fort Lee, responded to this review, 30 July 2012
At Quality Inn, we strive for guest comfort and satisfaction. I apologize that we missed the mark in this instance. Thank you for your feedback. Best wishes for future travels. - Nisha Simon, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn at Fort Lee

Property: Quality Inn at Fort Lee
Address: 4911 Oaklawn Blvd, Chester, VA, Hopewell, VA 23836
Phone Number:
Region: United States > Virginia > Hopewell
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 7 Hotels in Hopewell
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn at Fort Lee 2.5*
Number of rooms: 122
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Also Known As:
Quality Inn At Fort Lee Hotel Hopewell
Quality Inn Hopewell
Hopewell Quality Inn

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