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“brilliant hotel”

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Sao Rafael Atlantico
Ranked #1 of 3 Hotels in Sesmarias
Certificate of Excellence
Reviewed 12 June 2012

Just returned from a 10 day stay at the Sao Rafael Atlantic Hotel. This is a brilliant hotel and we wouldn't hesitate to go back and will certainly recommend to our friends. The staff were excellent - we had very good service from the reception staff, the rooms were kept beautifully clean and the food and service in the restaurant was fantastic. We travelled with friends and were given rooms next to each other as we had asked. The rooms we had were very spacious and well planned. The entertainment was good and the Thomson Reps were brilliant. Thank you to everyone at this super hotel.

Room Tip: Book a third floor sea view
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  • Stayed: May 2012, travelled with friends
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4  Thank Brian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSHOTELS, Manager at Sao Rafael Atlantico, responded to this reviewResponded 18 June 2012

Dear Valued Guest,

Thank you for sharing your fantastic review after your recent stay at the CS São Rafael Atlantic Hotel.
I am glad to know that you enjoy our Hotel services and standards. Thank you very much for your comments about the Hotel Team and Thompson Reps, I will personally passed them your kind words and I am sure that they will be proud as much as I am knowing that you appreciated their personalized customer service.
It is an honor to know that you “wouldn't hesitate to go back” and that you for recommend us to your friends.

I do hope to have the pleasure to welcome you back again in a near future,

Sunny regards from Algarve,

Álvaro Aragão
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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593 - 599 of 1,141 reviews

Reviewed 8 June 2012

We have just returned from a weeks stay at the CS Atlantic in Sao Rafael. A great hotel , good location,very comfortable bed and room well cleaned everyday. The whole hotel was spotless, all the staff very were very effient & profesional . The food in the Buffet Resturant was of a high standard with good variety every evening, the staff were very efficient and always worked with a smile. The indoor Pool & Gym were also great.

Thank you to all the staff for making our holiday so enjoyable & hope to return in May next year

  • Stayed: June 2012, travelled as a couple
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13  Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSHOTELS, Manager at Sao Rafael Atlantico, responded to this reviewResponded 11 June 2012

Dear Valued Guest,

On behalf of CS São Rafael Atlantic Hotel thank you for sharing your positive review about your recent stay with us. I was delighted to know that our Hotel standards and facilities were up to your expectations. Thank you also for your inspiring words about the Hotel Team, we are truly lucky to work with such a dedicate Team who goes an extra mile just to provide an excellent service with a friendly smile. I already pass them your comments and they were very thankful. Our Executive Chef is also glad to know that you enjoyed our food options.
It is an honor to know that you are planning to return in May next year and it would be my pleasure to welcome you back,

Sunny Regards from Algarve

Álvaro Aragão
Hotel Manager

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Reviewed 5 June 2012

i am at the cs rafael atlantic as im writing this review, this is our second stay at this gorgeous hotel having stayed here inAugust 2011 for 2 weeks it very good then and its the same now, plenty of food to suit everybodys needs rooms are of a very high standard and the weather is glorious its 30c as we speak , do not listen to the negatives to this hotel ...you will not be disappointed.

Room Tip: try and book 4th floor
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  • Stayed: June 2012, travelled as a couple
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14  Thank bill w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSHOTELS, Manager at Sao Rafael Atlantico, responded to this reviewResponded 11 June 2012

Dear Guest,

Thank you for sharing your positive feedback regarding your stay at the CS São Rafael Atlantic Hotel.
I was delighted to read that once again you are enjoying your holiday at our/yours Hotel. It is an honor to know that we keep meeting your expectations and you still rating us as a “gorgeous hotel”.
I´ve already share your inspiring words with the Hotel Team, they were thankful to know that their efforts were worth it.

Once again, thank you very much for your valued feedback.

Kind Regards,

Álvaro Aragão
Hotel Manager

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Reviewed 26 May 2012

Stayed in CS Rafeal in August 2011 and returning this summer.
Great hotel, great location, great rooms, overall a great hotel.

  • Stayed: April 2012, travelled with family
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13  Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSHOTELS, Manager at Sao Rafael Atlantico, responded to this reviewResponded 29 May 2012

Dear Guest,

On behalf of CS São Rafael Atlantic Hotel I would like to take this opportunity to thank you for sharing your positive feedback about your stay with us.
I am pleased to read that our Hotel services and standards were up to your expectations.

Knowing that we will have the pleasure to welcome you again this Summer is the best Award we can have.

I wish you a comfortable and safe journey,

Sunny Regards from Algarve,

Álvaro Aragão
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2012

Not the best possible greeting. Guards and dogs patrolling outside hotel. Ex employees demonstrating. But with an open mind entered hotel. Very minimal look and not very comfortable seating in public areas. Room was very nice, very comfortable bed and cleaned every day. Unfortunately everything else let this hotel down. Food in restaurant was awful, choice for a 5 star was very poor and always cold. No fresh cooked food on offer as we have been offered in other 5 star hotels. Only one bar open and not very well stocked. One person serving which meant long queues and very dissattisfied clients. The grounds could have been nice but seems that this hotels is running on a shoestring of staff so had been neglected. The pools looked very inviting but weather was not warm enough to use. The bar outside was closed so could not have a drink if you were relaxing around the pool. If rumour is to be believed this hotel is in receivership. We did see people walking around with clipboards viewing parts of the hotel.

Room Tip: Book a room with a sea view
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  • Stayed: April 2012, travelled as a couple
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11  Thank louisNorfolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSHOTELS, Manager at Sao Rafael Atlantico, responded to this reviewResponded 9 May 2012

Dear valued Guest,

Thank you for taking your time to post your feedback regarding your recent stay at the CS São Rafael Atlantic Hotel. I regret that you felt disappointed with your stay with us. It´s true our rooms were thought to provide you the best confortable and relaxed stay. Thank you for your comments concerning our housekeeping standarts. Regarding our food options and at the time of your stay our theme buffet suggestions, I can assure you that everything is fresh, regarding the food temperature we did the necessary improvements in order to fix the situation, and at the moment this is no longer an issue. We are always listening to our guest’s opinions, it is important for us to understand our guests preferences and needs.

Best Regards,

Álvaro Aragão
Hotel Manager

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Reviewed 5 May 2012

Arrived on Easter Sunday, very tired after very early flights but our room was ready on arrival at the hotel. Very clean spacious hotel & loved the bedrooms, especially the shower. Slept very well in the comfy beds. Beautiful beach adjacent to the hotel (wished the bar there had been open, or even just the toilets). Went on a few of the Thomson trips & had a lot of fun, The rep recommended a lovely cafe in Albuferia so we could have our fill on fish which we love. Also loved the coffe/cake shops :). Hotels dinners a bit disappointing, not used to having buffets every night when staying '5 star'. Really wanted Portuguese food not themed nights. Also surprised to find an extra charge to use the spa, again never come across this in a 5 star hotel, treatments yes but not saunas, steam rooms etc, Staff were friendly and the hotel was spotless. Have recommended it to friends but would say to go once the summer season has started and all the differing bars/restaurants are open. Loved my first visit to Portugal.

Room Tip: Had a lovely garden room
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  • Stayed: April 2012, travelled as a couple
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6  Thank holidayforever_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSHOTELS, Manager at Sao Rafael Atlantico, responded to this reviewResponded 8 May 2012

Dear Valued Guest,

Thank you very much for sharing your feedback regarding your recent stay at the CS São Rafael Atlantic Hotel. I was delighted to read that you appreciated our Hotel services and standards.
It is true, the São Rafael beach is one of the most beautiful beaches in the Algarve. Regarding the options for dining we have also the a la carte Mediterranean Restaurant where you get a credit of 15€ on your bill. At our modern Spa with 1800sqms you have an extra charge to use the Thermal Circuit, but you can enjoy for free the indoor Pool and the Gym.
Thank you for your kind words about the hotel Team, I already pass them your comments and they were thankful to know that their efforts were worth it.
It is a great honor to know that you will recommend us to your friends.

I do hope to welcome you again in a near future.

Kind Regards,

Álvaro Aragão
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2012

Recently returned from this hotel, our stay was from 15th - 22nd April. Have stayed, over the last couple of years, at some new hotels with the minimal look and quite like it. The beige and brown is preferable to the white I have seen as it is less clinical and rekindles my memories of the 70s!
From the out set we were a bit disappointed that the beach bar was not open as we were looking forward to spending quite a bit of time in there. However we quite quickly found the small cove/beach to the left of ours, which had a very nice beach bar. We felt the hotel missed out on a lot of potential trade, but were told at the reception later in the week that the beach bar associated with them was no longer owned by them and had no idea if and when it would be open.
We also felt it was a great shame that the bar with the best view and pool table was not open either during the day or evening. Apart from the spa or watching the numerous TV's the pool table would have been a welcome additional indoor activity on the days that weren't so nice.
The rooms were very spacious and comfortable, especially the bed. The large semi-open bathroom was good, but we weren't too keen on the frosted glass door, that didn't fit, on the toilet. Married 30+ years, but not something we wish to share! We had to get reception to sort out the fact that our safe wasn't fixed to wall/wardrobe/anything, which we thought strange, but all was put right quickly without any fuss.
The food was very good, although not the largest selection we have ever come across, very good quality and well cooked. There has been mention on here about the warmth of the food and I can honestly say there were always plenty of hot plates available and the flames licking up under the hot plates kept everything hot. The only thing about the dining experience I didn’t like, were the TV’s, I really didn’t feel that they were appropriate for a restaurant.
Went to use the spa swimming pool on one occasion only to be told we had to wear caps and could buy them for 5 euros each, a bit surprised as we have never come across this before, even in other 5* hotels.
Also mentioned here was the fact that the hotel is a distance from Albufeira, which it is and also why we choose it! We walked in once (about 45 mins) and also got the free hotel bus in once. If you want to go further on an ordinary bus, just walk up to the main road (couple of mins) and in front of the CS Suites Hotel are the bus stops.
This holiday and hotel gave us exactly what we wanted a nice place to rest and relax with comfortable rooms and good food in a quiet location.

Room Tip: Pay a bit extra for a seaview on 2nd or 3rd floor - well worth it.
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  • Stayed: April 2012, travelled as a couple
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8  Thank JM1_11Cambs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSHOTELS, Manager at Sao Rafael Atlantico, responded to this reviewResponded 3 May 2012

Dear Guest,

On behalf of CS São Rafael Atlantic Hotel, thank you for posting your feedback about your recent stay with us.
I am glad to read that in general you enjoyed your holidays at our/yours Hotel and I feel more than happy to know that we gave you exactly what you wanted.
At the moment we have available 2 restaurants and 2 bars, and even so we had three times a week live music for our valued guests. Thank you for your comments about the food, I will pass them to our Executive Chef who will be grateful for your inspiring words. Regarding the use of swimming cap on, I must mention that is an health procedure and we demand it due to hygiene reasons. We are always listening our guest’s opinion, it help us to improve the quality of our Hotel services and standards.

I hope do welcome you back in a near future,

Kind Regards,

Álvaro Aragão
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sao Rafael Atlantico

Address: Sesmarias, Albufeira 8200-613, Portugal (Formerly São Rafael Atlantic Hotel)
Region: Portugal > Algarve > Faro District > Albufeira > Sesmarias
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Sesmarias
Price Range: £69 - £251 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sao Rafael Atlantico 5*
Number of rooms: 149
Official Description (provided by the hotel):
The hotel Sao Rafael Atlantico enjoy a spectacular location overlooking the Atlantic sea, direct access to Sao Rafael Beach and only at a short drive to Albufeira centre. The interiors have contemporary design features with space and light throughout. The rooms are modern and have large balconies with views over the sea and gardens. The extensive gardens offer a beautiful mediterranean landscape with olive and palm trees. There is also a state-of-the-art SPA featuring leading wellness therapies and treatments. ... more   less 
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