just returned from 11 ngts at this hotel, although some aspects are ok other areas are not, the pool area was never cleaned properly, broken sunbeds and parasol bases, dirty cups and ashtrays from the day before, got to the point had to complain, to the hotel and Thompson rep, service was sometimes slow, although the staff that were there did their best, just not enough of them, breakfast buffet was nice, lunches good, evening meal was defiantly not 5* standard, entertainment was limited although we did enjoy "Elvis" . Chill out bar is not as is suggests, no comfortable seating, no waiter service, not even a coaster mat for your drink! We had heard rumours that the cs group is in trouble and this hotel is going into administration, although this is not confirmed, if it is true it is beyond me why Thompson are still sending people there because clearly there is no money to improve things nor the inclination to do so, I have written a strong letter of complaint to Thompson after travel support. I'm awaiting a response, if you've had a similar experience I urge you to do the same. Would definitely return to Portugal though, lovely country, weather and people.
- Official Description (provided by the hotel):
- Just minutes from the centre of Albufeira, the São Rafael Atlântico enjoys a fabulous location overlooking the Atlantic Ocean and with direct access to the São Rafael beach. The interiors are spacious, bright and airy, with contemporary design features. The rooms are modern in design and have spacious balconies with sea or garden view. The extensive gardens are magnificent, beautifully landscaped in Mediterranean style with an abundance of olive and palm trees. The hotel’s facilities also include a modern spa offering the most innovative treatments and therapies. ... more less
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