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“Below expectations.....”

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Sao Rafael Atlantico
Ranked #1 of 3 Hotels in Sesmarias
Certificate of Excellence
Lancashire, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Below expectations.....”
Reviewed 23 May 2014 via mobile

5* hotel In name only I'm afraid, poor that most of the bar areas were closed with well over 100 guests staying? quality of food was poor ,so bad in fact we didn't eat it after day 2 , waiters cleared your plates to quickly whilst still chewing your food and proceeded to empty the remains into slop buckets adjacent to diners tables! Bedrooms were good apart from TV system kept crashing midway through a paid movie! And not even a tea bag or coffee sachet in sight, I'd previously stayed at the rafael suite which was much more customer friendlier and efficient...

Stayed May 2014, travelled as a couple
Helpful?
Thank Ian A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rui V, Gerente at Sao Rafael Atlantico, responded to this review, 23 June 2014
Dear Mr. Ian,

thank you so much for your review!
We feel disappointed to notice that we did not exceed your expectations. Those are not our standards and all the aspects mentioned deserve all our attention in order to improve our services and be attentive to not allow it to happen again.
We appreciate your contribution to our continuous improvement.
Best wishes

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (275)
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English first
Birmingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 May 2014

My wife and i stayed here for 5 nights in the Easter break. It takes roughly 30-45 mins from the airport via taxi (depends how fast the driver wants to go). When you arrive at the hotel, you enter into a very spacious reception with chill out areas. We waited approx 10 minutes to be seen which was acceptable and at the desk you are explained everything from the hotel facilities to the surrounding area and you get given a map of Albufeira.

The room we were given was that of a sea view which was 10/10. lovely and peaceful and great to unwind and watch the sailing boats meander in the sea. The hotel itself has a garden which leads down to a private beach which is clean and quiet.

Inside the hotel you have the choice of two restaurants, two bars one inside and one pool bar. A excellent spa/gym complex with a heated pool, Jacuzzi and massage facility.

The area surrounding the hotel is very quiet so a quick 5 minute taxi for around 6-8 euros to Albufeira to sample the old town is a must.

If you are looking for a 5* hotel for 4* prices then this is the hotel for you.

Room Tip: Sea view rooms are well worth the price
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank destheref
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rui V, Gerente at Sao Rafael Atlantico, responded to this review, 23 June 2014
Dear Guest,


There is no better way to understand what we have and the services we provide that through the view of those who took advantage of the experience. It is a pleasure for us to know you keep such a beautiful memory of this place!
Thank you for your friendly review.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 May 2014

My wife and I stayed 6 days at the end of April 2014 following the advice on trip advisor which was spot on.The location of the hotel is beautiful, with the walkway down to two really sandy beaches, our room was facing the village but was quiet even whith the door open ( air conditioning is not turned on for another two weeks).The shower room was massive with constant hot water, and the bed so big that I kept losing my wife :-).The staff were really friendly, and had a lot of information on bus boat and other trips if asked.A taxi to Alberfuira costs around €9 to Fishermans Beach Area which had some lovely restaurants and bars ( the hotel does run a free bus 3 times a day which we did use ), a meal for two with beer, wine and brandy and coffe to finish costs around $55 which I consider a bargain.My only gripe was the the hot breakfast selection was not hot, tried it once anfd then swapped to all of the other food on offer. Would go back tomorrow :-)

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank B14BILL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rui V, Gerente at Sao Rafael Atlantico, responded to this review, 23 June 2014
Dear Guest,

first of all, thank you for choosing São Rafael Atlantic hotel as your holiday destination!
We are proud to know that you left satisfied. We work everyday trying to improve the less positive aspects and we hope to show you it on your next visit.


Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 26 April 2014

We stayed for 6 days starting the easter weekend and it was amazing from start to finish.
The beach front access was beautiful, The sea room view was a beauty especially when you wake up in the early hours to see the sun rise.

The hotel was neat and the facilities were great. The location is ideal as it's close to the albufeira town and the marina which gives you a variety of everything.

Hotel staff were really lovely and helpful

Definitely going back there in the near future

Room Tip: The sea view is defo the best .
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank michael A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 April 2014 via mobile

My boyfriend and I chose this hotel specifically because the CS group's website suggests it when you select 'adults only hotel' on its search function. We don't have, nor want to spend our holiday with children but unfortunately there were more than a few there over Easter (can't understand why parents would take children there as there's nothing to entertain them as far as we could tell). Children aside, the hotel is not 5 star by UK standards; probably more like 3.5. There are cosmetic issues like patches of chipped wallpaper and water stains on ceilings which take the shine off an otherwise smart, modern hotel. Our non-smoking room suffered from the smell of cigarettes coming in through the toilet/shower vents which was not pleasant. Nor was the lingering smell of sulpher in the toilet. The hallways are part carpet, part tiled which makes it ridiculously noisey with people walking past. The on-demand film system has problems which means the film you've paid $9.99 for jams, won't restart or keeps cutting out - we gave up after 8 attempts and the hotel refunded the charge. The toilettries provided were basic; bath gel, body lotion and shampoo - no conditioner?! You don't even get that much in the spa though, where you're expected to wash hair and body with the hand wash! That spoilt an otherwise relaxing afternoon in the spa as I had to return to the room to re-shower and wash (but not condition!) my tangled barnet! You get access to the spa facilities with a treatment or you can pay €10 which seems reasonable. Another downside though is you have to wear a swimming hat in the pool and jacuzzi which can be purchased for €5 (although this didn't seem to be enforced as one man felt the rules didn't apply to him and got away with it). Food at the buffet was average, the breakfast queues ridiculous but the a la carte restaurant should not be missed. We had a wonderful meal in there for a very reasonable price. There is nowhere nearby to eat or drink outside of the hotel with the nearest place being the 'old town' part of Albufeira. It's a 15 minute taxi ride which costs less than €10 and has bars and restaurants aplenty. It is nice for a daytime trip out, but be prepared for the stereotypical 'Brits abroad' and by evening, it turns into a tacky hen/stag paradise, all about loud music and cheap booze.
We didn't use the three pools (the brown tiles don't make the water look appealing) and the sea-view restaurant was closed as out of season.
The few plus points of the hotel; the staff were very helpful, professiobal and courteous and spoke very good English. The lobby bar was pleasant for some drinks, massages in the spa were very good and not priced unreasonably. There is a private beach which is a plus point, and our sea-view room was very nice.
To sum up, we didn't have an awful holiday, but it certainly wasn't the standard we expect from a 5 star hotel. Would we return? No, but those who prefer a slower pace, quiet surroundings and not a lot going on would undoubtedly enjoy it.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lovetheelf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 April 2014

Great location. Minutes to a beautiful beach.

The service was excellent and staff are welcoming and friendly. Children can use the kids club up the road at the Atlantic Suites but my daughter didn't,the outdoor pool and beach kept her occupied. The breakfast is amazing plenty of variety. The only downside here is the limited access to Wi-fi.

Room Tip: Apparently Rooms on 4th floor
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  • Stayed April 2014, travelled with family
    • Value
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Helpful?
1 Thank ChigwellFlyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
44 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 11 April 2014

Stayed here with my family but is was very quiet. Not music in almost any area. It was boring for my vacations.The suite was fantastic with beautiful luxury rooms. The food was good. The barman took little care who is next on line was disappointing though . Pool water is warm and is big. The beach was rough stayed for a short time. Initially, booked the other hotel with the same name but it did not have access to the beach, that's when we decided to pay the difference and moved to this one. When booking on (Booking.com) was not easy to tell if both had access to the beach. If you have all included, you need to get it yourself.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mcardenas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sao Rafael Atlantico

Property: Sao Rafael Atlantico
Address: Sesmarias, Albufeira 8200-613, Portugal (Formerly São Rafael Atlantic Hotel)
Region: Portugal > Algarve > Faro District > Albufeira > Sesmarias
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Sesmarias
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sao Rafael Atlantico 5*
Number of rooms: 149
Official Description (provided by the hotel):
The hotel Sao Rafael Atlantico enjoy a spectacular location overlooking the Atlantic sea, direct access to Sao Rafael Beach and only at a short drive to Albufeira centre. The interiors have contemporary design features with space and light throughout. The rooms are modern and have large balconies with views over the sea and gardens. The extensive gardens offer a beautiful mediterranean landscape with olive and palm trees. There is also a state-of-the-art SPA featuring leading wellness therapies and treatments. ... more   less 
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