We checked into this hotel after driving 12 hours and having car trouble. Because of some graduation in town, the front desk clerk rudely refused to accept the discounted coupon from the Virginia Visitors Center. The price was more than double from the stated rate. My husband didn't want to be "taken" like that but I was so exhausted and worried about the car, we paid the excessive rate. We were given a room on the second floor and got in the elevator in the lobby with all our luggage on a luggage cart. Then Wanda tells us that the elevator is broken so we have to pull the cart to the other end of the hall and carry everything up the stairs by ourselves. We are both elderly people with serious medical issues. We pulled the cart to the stairs and were just starting to carry our things up the stairs when Wanda calls to us and says that the elevator is fixed. We pull the cart back again to the elevator, drag it inside and she realizes only the buttons light up but the elevator still does not work so guess what, we have to drag the cart back to the stairs again. And believe it or not, Wanda says nothing!!!!! No apology, no I'm sorry for making you push and pull the cart back and forth for nothing, no offer to have someone come and help us. The room was fine and the breakfast was ok but the price and the rude desk clerk made the stay here one of the worst that we (having traveled all over Europe and the US) have ever experienced.
- Official Description (provided by the hotel):
- Experience the charm and warmth of Lexington, Virginia at the new Holiday Inn Express Lexington. Conveniently located at the intersection of I-81 and I-64, we're just minutes from all the areas attractions, such as: Washington and Lee University, Virginia Military Institute, the Virginia Horse Center and Natural Bridge. At the Holiday Inn Express Lexington you'll immediately fall in love with the hotel's beautiful decor and be greeted by our courteous staff. Our hotel will surround you with the conveniences that make business and pleasure travel easy. Relax and get ready for the day ahead in one of our guest rooms, featuring 27 HD flat screen televisions, a comfortable large well lit work area with ergonomic chair, two phones with data ports, complimentary high speed Internet access, complimentary weekday newspaper, in-room coffee and complimentary continental breakfast. In addition to traditional hotel rooms, the Holiday Inn Express Lexington offers you two room suites with two full-size beds. These suites have a separate sitting area with a second television, 48' pull out sofa bed, table for four or a desk for corporate needs. There is also an over-sized, fully-equipped kitchen with microwave, large refrigerator, dishwasher and utensils. ... more less
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- Also Known As:
- Holiday Inn Express Lexington Hotel Lexington
- Holiday Inn Lexington